X-53mph Posted December 3, 2023 Share Posted December 3, 2023 I just want to give a shout out to Arturia Customer Support. I bought a second hand Minilab Mk2 on eBay. Of course, the keyboard and the software had already been licensed to the original owner, but I thought I'd reach out to Arturia and ask if they could help out. In less than 24 hours I had my keyboard licensed, and licenses for all the bundled software and freebies that came with the original keyboard. This is amazing customer support if you consider that they will not be making any profit on this sale. Well done Arturia 21 Link to comment Share on other sites More sharing options...
audioschmaudio Posted December 3, 2023 Share Posted December 3, 2023 Professional to the core in everything they do. 3 Link to comment Share on other sites More sharing options...
satya Posted December 3, 2023 Share Posted December 3, 2023 Yup they r good I too did not had any problems , but in my problem I fixed the problem myself 1 Link to comment Share on other sites More sharing options...
Keni Posted December 3, 2023 Share Posted December 3, 2023 Sadly, though I love the products and respect the people, they were not able to do that in my situation. They only recommended that I buy the new/current release. ...but they were quick to reply and polite through and through... 1 Link to comment Share on other sites More sharing options...
JT music Posted December 3, 2023 Share Posted December 3, 2023 Well I'm happy for you, I'm having a bad experience, here in South America twenty days ago I bought an interface minifuse 4 which brought the NON-original electrical source and they still don't solve the problem for me, as well as they don't respect the five-year warranty, nothing advisable to buy in these places. 1 1 Link to comment Share on other sites More sharing options...
paulo Posted December 3, 2023 Share Posted December 3, 2023 In my experience the response time is good, but the ability to respond in a manner that suggests that they actually read the question properly seems to elude them. 2 Link to comment Share on other sites More sharing options...
pseudopop Posted December 3, 2023 Share Posted December 3, 2023 1 hour ago, 53mph said: ... they will not be making any profit on this sale. But they are increasing the likelihood of future sales. 2 Link to comment Share on other sites More sharing options...
Fleer Posted December 3, 2023 Share Posted December 3, 2023 I have only positive things to say about their software (synths, FX) and hardware (MiniLab controllers and MiniFuse interface). All perfect. And their support is second to none. I consider Arturia to be one of the finest examples in music production. 5 Link to comment Share on other sites More sharing options...
Walter Cruz Posted December 3, 2023 Share Posted December 3, 2023 They're really good! It's kinda interesting to see that like 10 years ago Arturia was seen like a 'meh' company, and NI was quite a powerhouse back then, and now the things reversed 4 Link to comment Share on other sites More sharing options...
CSistine Posted December 3, 2023 Share Posted December 3, 2023 The only thing I dislike is their computer based authorization. It happened more than once that I lost the authorization. Also, probably I would buy more stuff, if it was not that pricy! 1 Link to comment Share on other sites More sharing options...
JT music Posted December 3, 2023 Share Posted December 3, 2023 I'm talking about how bad the support of the official agent of Arturia is here in South America, because more than ten days to answer a complaint for the purchase of an incomplete product and not give me a solution to the problem I think in my particular case it's a real disaster, it's totally inadmissible to understand that a company like Arturia sends the incomplete products and much worse does not take the responsibility of answering and solving the complaints in a timely manner. 3 Link to comment Share on other sites More sharing options...
kitekrazy Posted December 3, 2023 Share Posted December 3, 2023 1 hour ago, Walter Cruz said: They're really good! It's kinda interesting to see that like 10 years ago Arturia was seen like a 'meh' company, and NI was quite a powerhouse back then, and now the things reversed Until some stuffed shirts decide to buy them out. Always a fear now in the DAW world. 1 Link to comment Share on other sites More sharing options...
LAGinz Posted December 3, 2023 Share Posted December 3, 2023 The only thing I regret Arturia doing is buying the rights from Martinic for his freebie Vox Continental and Farfisa organs—two of the great freebies of all time (especially the Vox). 1 1 Link to comment Share on other sites More sharing options...
Fleer Posted December 3, 2023 Share Posted December 3, 2023 4 hours ago, LAGinz said: The only thing I regret Arturia doing is buying the rights from Martinic for his freebie Vox Continental and Farfisa organs—two of the great freebies of all time (especially the Vox). Didn’t know … Link to comment Share on other sites More sharing options...
Solidos Posted December 3, 2023 Share Posted December 3, 2023 Yeah Arturia seems to be great. However there's one negative thing that I've recently found out when I demoed Pigments, which is that their demos are restricted to 20 minutes... Made it impossible for me to really check out Pigments. Link to comment Share on other sites More sharing options...
Esteban Villanova Posted December 3, 2023 Share Posted December 3, 2023 Glad they took care of you. I bought a used Audient interface and they refused to give me the software or even register it on their site... 2 Link to comment Share on other sites More sharing options...
PavlovsCat Posted December 3, 2023 Share Posted December 3, 2023 9 hours ago, pseudopop said: But they are increasing the likelihood of future sales. Exactly. That's why it's smart for companies to do stuff like this. You lose money on the current transaction, but you look at things long term, over the lifetime of the customer. In this case, the customer went on to a forum to tell others about his great experience. A company can't buy advertising that is as powerful as that. 2 Link to comment Share on other sites More sharing options...
JT music Posted December 4, 2023 Share Posted December 4, 2023 30 minutes ago, Esteban Villanova said: Glad they took care of you. I bought a used Audient interface and they refused to give me the software or even register it on their site... It is obvious that they do not give you support, because the Audient interface is not a product of Arturia, you should go to the Audient support. Link to comment Share on other sites More sharing options...
Walter Cruz Posted December 4, 2023 Share Posted December 4, 2023 8 hours ago, kitekrazy said: Until some stuffed shirts decide to buy them out. Always a fear now in the DAW world. They were indeed bought by EMZ Partners on 2019! https://mergr.com/emz-partners-acquires-arturia But of course, management is very different from Francisco Partners 1 Link to comment Share on other sites More sharing options...
Esteban Villanova Posted December 4, 2023 Share Posted December 4, 2023 (edited) 16 hours ago, JT music said: It is obvious that they do not give you support, because the Audient interface is not a product of Arturia, you should go to the Audient support. Yeah, I was talking about Audient and highlighting how not all companies have the same policies with second hand items. Edited December 4, 2023 by Esteban Villanova Link to comment Share on other sites More sharing options...
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