husker Posted March 8, 2022 Share Posted March 8, 2022 So, I opened up a ticket on my Elements 11 to 12 not working. I activated both versions of 11 on 11/11/21, which was after their grace period started. My Pro activated corrected, but my Elements did not: This was their response to my ticket: "Hello, Thank you for your reply. Your Elements 11 is not working because you purchased the upgrade or version of Elements 11 cubase before the grace period which started on Black Friday teh day after Thanksgiving of 2021. Your Elements purchase was before that as it shows your code in your email that was sent being used on 11/11/2021. Also neither of these are your receipt of purchase for elements 11 which we would need to verify that specific date is what qualifies. You would need to purchase the upgrade from elements 11 to elements 12 to proceed. Thank you Steinberg US Support" That is 100% Not Correct, and total bull. I responded with: "That is 100% NOT true. As you can see from your own site, the grace period started November 10th. As you can see, I activated on the 11. As I said, it worked for Pro, but not Elements. https://helpcenter.steinberg.de/hc/en-us/articles/4408738020498-Free-Grace-Period-Update-to-Cubase-12 Please advise." 1 4 Link to comment Share on other sites More sharing options...
cclarry Posted March 8, 2022 Share Posted March 8, 2022 (edited) Hey...at least you received a reply....I didn't I activated on the 24th of November....it will be interesting to see what kind of crap they try to give me... THAT IS...if they ever respond at all! Edited March 8, 2022 by cclarry Link to comment Share on other sites More sharing options...
John Maar Posted March 8, 2022 Share Posted March 8, 2022 I followed a 12-step plan and am now happily Steinberg-free! And I'm going to stay Steinberg-free. 2 3 Link to comment Share on other sites More sharing options...
simon Posted March 8, 2022 Share Posted March 8, 2022 it's worse than an IKM rollout ! 1 2 Link to comment Share on other sites More sharing options...
husker Posted March 8, 2022 Author Share Posted March 8, 2022 (edited) Well, after a bit of back and forth (where I had to continually remind them of their policy), I finally got my Elements 12 Activation key. Which, I guess I could sell now, since I don't really need it now. Edited March 8, 2022 by husker Link to comment Share on other sites More sharing options...
locrian Posted March 8, 2022 Share Posted March 8, 2022 Hmm, I wonder if this is a case of "never attribute to malice that which is adequately explained by stupidity" (i.e., the person you corresponded with at SB is simply ignorant of SB's announcements). If it is indeed an attempt to cheat you out of something that you clearly are entitled to, I'd say that's very unsavory of SB. Since we don't have a disapproving, finger-waving emoticon, I made my own. Take that SB! 3 Link to comment Share on other sites More sharing options...
PavlovsCat Posted March 9, 2022 Share Posted March 9, 2022 Somewhat off topic and completely irrelevant, but I think Husker, you have a fondness for hockey that shows in your avatar and this thread's title. Not knocking it, I'm a fan and of the same team too. Just a quick observation! Link to comment Share on other sites More sharing options...
abacab Posted March 9, 2022 Share Posted March 9, 2022 Studio One! 3 2 1 Link to comment Share on other sites More sharing options...
Quick Math Posted March 9, 2022 Share Posted March 9, 2022 I have a Crossgrade license for Cubase that I haven't activated yet. I bought the license more than a year ago. I hope I can use the latest version of Cubase when I register it... 1 Link to comment Share on other sites More sharing options...
kitekrazy Posted March 9, 2022 Share Posted March 9, 2022 10 hours ago, John Maar said: I followed a 12-step plan and am now happily Steinberg-free! And I'm going to stay Steinberg-free. Not me. I fell for the $99 upgrade. I like the 3 machine limit. I wonder if I will ever really use it. I have to get past collecting DAWs. 1 Link to comment Share on other sites More sharing options...
John Maar Posted March 9, 2022 Share Posted March 9, 2022 1 hour ago, kitekrazy said: Not me. I fell for the $99 upgrade. I like the 3 machine limit. I wonder if I will ever really use it. I have to get past collecting DAWs. I had a 3-DAW limit. Studio One Pro, SONAR Platinum and Reaper. I'm now down to one, Studio One, that is. I was wasting too much time going back and forth between DAWs. 🎸 4 Link to comment Share on other sites More sharing options...
kevin H Posted March 9, 2022 Share Posted March 9, 2022 1 hour ago, John Maar said: I had a 3-DAW limit. I did too…I’m now up to 5 hahah 3 Link to comment Share on other sites More sharing options...
Grem Posted March 9, 2022 Share Posted March 9, 2022 2 hours ago, John Maar said: I was wasting too much time going back and forth between DAWs. 🎸 Yep. So I stuck with the one I know the best. 2 Link to comment Share on other sites More sharing options...
husker Posted March 9, 2022 Author Share Posted March 9, 2022 14 hours ago, PavlovsCat said: Somewhat off topic and completely irrelevant, but I think Husker, you have a fondness for hockey that shows in your avatar and this thread's title. Not knocking it, I'm a fan and of the same team too. Just a quick observation! Yes, huge fan actually. I live in the South now, but was born and raised in the Midwest. At the time, you either pulled for the NorthStars or the Blackhawks; I picked the Hawks, so I've been a fan since the late 80s. Chicago has always been one of my favorite cities to visit (not sure I would want to live there). I'm actually in Lake Forest this week for work. 1 Link to comment Share on other sites More sharing options...
husker Posted March 9, 2022 Author Share Posted March 9, 2022 14 hours ago, abacab said: Studio One! I would have picked Studio One when Sonar collapsed, but their hardware/midi support was really behind Cubase. 3 Link to comment Share on other sites More sharing options...
abacab Posted March 9, 2022 Share Posted March 9, 2022 8 hours ago, kevin H said: I did too…I’m now up to 5 hahah I was up to 5, but cut back a bit. Now it's 4. 🤪 2 Link to comment Share on other sites More sharing options...
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