Kreveta Puket Posted September 4, 2023 Share Posted September 4, 2023 ok i find great new with hope that all soft will be ok - for u-he maebe to: Kaiwan_NI Administrator Posts: 2,285 admin 4:56PM edited 5:01PM Hi everyone, Thanks for bringing the issue to our attention. We had a temporary pricing error in our online shop from 3 am to 2:30 pm last Sunday, September 3. This error caused nearly all products to be discounted by over 60%. Once we became aware of the issue, we identified the root cause and made the necessary fix. If you purchased software products during this timeframe, your order will remain unaffected. We recognize that these orders have already been fulfilled and we respect the fact that you may have already installed and used them in your projects. Unfortunately we cannot honor the prices on any hardware orders that were placed during this period. We sincerely apologize for any inconvenience and disappointment this might cause. These orders will be cancelled and we have begun to issue the refunds. This may take a few days to arrive depending on your payment method. As a gesture of goodwill, we are offering all affected customers a 10% voucher for future hardware purchases which will be sent out via email today. We know a situation like this can be frustrating and we appreciate your understanding. Looking forward, we can assure you that we have adjusted our process to prevent such errors in the future. If you have any questions about your order, please reach out to our Customer Care team here: https://support.native-instruments.com/hc/sections/360000092537 I'll be closing this thread as the matter pertains to specific order details, which are best addressed by our dedicated support team. 2 2 Link to comment Share on other sites More sharing options...
telecode 101 Posted September 4, 2023 Share Posted September 4, 2023 Oh man. You guys lucked out on the software. Anyone got U he effects? Link to comment Share on other sites More sharing options...
audioschmaudio Posted September 4, 2023 Share Posted September 4, 2023 Well that's good news. I would have loved to get my Komplete Kontrol A49 but didn't really expect to receive it. But at least I can keep my u-he synths. Yay! 😃 6 Link to comment Share on other sites More sharing options...
Kirean Posted September 4, 2023 Share Posted September 4, 2023 Just got the email about my Maschine order: Quote We're reaching out to you about a pricing issue in our online shop and how it will affect your order. From 3 am CET to 2:30 pm CET on Sunday, September 3, a temporary error caused many products to be wrongly discounted on our website. As a result, we will not be processing your recent hardware order. We sincerely apologize for any inconvenience and disappointment this may cause and have begun to issue your refund. Please note that this may take a few days to arrive, depending on your payment method. If you purchased any software during this time, we will honor these orders as a courtesy, and you can continue to enjoy the software without any disruptions. We know this is frustrating and we appreciate your understanding. While our goal is to always provide excellent service, sometimes mistakes do happen. We are actively reviewing and adjusting our processes to ensure errors like this don’t happen again. As a gesture of goodwill, we are sending you a 10% discount code, which you can use on a future hardware purchase from our store. The order is still 'In Progress' in the account and no refund has been initiated that I can see. Link to comment Share on other sites More sharing options...
Zo Posted September 4, 2023 Share Posted September 4, 2023 How much for machine ? Link to comment Share on other sites More sharing options...
Fleer Posted September 4, 2023 Share Posted September 4, 2023 Just now, Zo said: How much for machine ? Welcome, my friend 1 Link to comment Share on other sites More sharing options...
Kirean Posted September 4, 2023 Share Posted September 4, 2023 2 minutes ago, Zo said: How much for machine ? Was around 200 euros w/ taxes. 1 Link to comment Share on other sites More sharing options...
husker Posted September 4, 2023 Share Posted September 4, 2023 36 minutes ago, Fleer said: Welcome, my friend My absolute favorite Floyd album.... 2 Link to comment Share on other sites More sharing options...
audioschmaudio Posted September 4, 2023 Share Posted September 4, 2023 In case anyone bought some u-he synth(s) and is new to u-he: They have plenty of free soundbanks in their Patchlib. It's easy to miss. They're a little hidden, because they're currently reworking their patchlib and you have to navigate to the old patchlib. There you can select your synth and will find plenty of soundbanks, most of which are free. 2 2 1 Link to comment Share on other sites More sharing options...
MusicMan Posted September 4, 2023 Share Posted September 4, 2023 5 hours ago, Zo said: More seroulsy , are you guyz that have jumped on crazy prices have all your purchased licences ? All the licences came through almost instantly for me and I installed the hell out of the u-he ones almost immediately just in case! Komplete Ultimate I haven't though due to its size, but it showed up instantly and I picked a few things I wanted to install, so all good on both of those lots. 4 Link to comment Share on other sites More sharing options...
Zo Posted September 5, 2023 Share Posted September 5, 2023 Happy for you guyz , i will share some presets for hive and repro if needed ... solid purchses i have one starting patches for hive that mimics UDO 6 hardware with its binaural feel .... Hive is great for that , soundesign fun ... fx are less good than diva and repro Diva is imho still the queen of the show !! 1 3 Link to comment Share on other sites More sharing options...
Niky Serrano Posted September 5, 2023 Share Posted September 5, 2023 22 minutes ago, Zo said: Happy for you guyz , i will share some presets for hive and repro if needed ... solid purchses i have one starting patches for hive that mimics UDO 6 hardware with its binaural feel .... Hive is great for that , soundesign fun ... fx are less good than diva and repro Diva is imho still the queen of the show !! Thank you so much! 2 Link to comment Share on other sites More sharing options...
Kiloteq Posted September 5, 2023 Share Posted September 5, 2023 Congratulations! I am so jealous of all of you. I have my eye on Hive and Diva, and just reading your posts makes me excited lol I'm planning to buy one soon too. 2 Link to comment Share on other sites More sharing options...
MusicMan Posted September 5, 2023 Share Posted September 5, 2023 46 minutes ago, Zo said: Happy for you guyz , i will share some presets for hive and repro if needed ... solid purchses i have one starting patches for hive that mimics UDO 6 hardware with its binaural feel .... Hive is great for that , soundesign fun ... fx are less good than diva and repro Diva is imho still the queen of the show !! That's exactly why I grabbed Hive.. I've got plenty of synths, but for some reason it's just fun and enjoyable for sound design. Bit lighter on CPU than Diva as well. They're all great though. u-he makes some solid kit! 2 1 Link to comment Share on other sites More sharing options...
audioschmaudio Posted September 5, 2023 Share Posted September 5, 2023 20 hours ago, Fleer said: I got the NI bundle (Zebra2, Dark Zebra, Diva, Repro, Hive2, Presswerk, Satin, Twangstrom, Colour Copy) back then for $199. Not that bad. Damn, I didn't see that. When where how?! 1 Link to comment Share on other sites More sharing options...
telecode 101 Posted September 5, 2023 Share Posted September 5, 2023 Congrats to the haul. Hive is really great Link to comment Share on other sites More sharing options...
audioschmaudio Posted September 5, 2023 Share Posted September 5, 2023 1 minute ago, telecode 101 said: Congrats to the haul. Hive is really great True. I listened through the presets and after a while I felt silly marking my favorites because I felt like it would be easier to mark the ones that I don't like instead. 1 2 Link to comment Share on other sites More sharing options...
jngnz Posted September 5, 2023 Share Posted September 5, 2023 22 minutes ago, audioschmaudio said: True. I listened through the presets and after a while I felt silly marking my favorites because I felt like it would be easier to mark the ones that I don't like instead. Give them ratings by assigning different colours. Green, yellow and red or whatever you like. 2 1 Link to comment Share on other sites More sharing options...
Kirean Posted September 5, 2023 Share Posted September 5, 2023 (edited) Got my refund today from Native for the cancelled Maschine order. I didn't send them any emails myself to initiate it. In Order History on Native's site, the order says 'Shipped'. Maybe they ought to add 'Cancelled & Refunded' as an option for their system. Edited September 5, 2023 by Kirean 1 Link to comment Share on other sites More sharing options...
Fleer Posted September 5, 2023 Share Posted September 5, 2023 4 hours ago, audioschmaudio said: Damn, I didn't see that. When where how?! Last December. With a 50% off coupon on top of the sale at NI. 2 Link to comment Share on other sites More sharing options...
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