Kreveta Puket Posted September 3, 2023 Share Posted September 3, 2023 (edited) hm now what? refund is only 14 days on ni if you cannot reedem software - what if uhe disable your serial after? better refund direct to ni? or any other idea? its responsibility of NI but ,,, Edited September 3, 2023 by Kreveta Puket Link to comment Share on other sites More sharing options...
Kirean Posted September 3, 2023 Share Posted September 3, 2023 5 minutes ago, Kreveta Puket said: hm now what? refund is only 14 days on ni if you cannot reedem software - what if uhe disable your serial after? better refund direct to ni? or any other idea? its responsibility of NI but ,,, I'd assume there's no way you'll end up without your money and without your product. Also the discount was ~67% which isn't that outrageous or a clear indication of a "pricing error". Quite often sales in the industry seem to be 50-75% easily. I also feel like that in EU pricing errors usually have to be really obvious, as there's many cases where the rulings have been in the customer's favor. 3 Link to comment Share on other sites More sharing options...
TracingArcs Posted September 3, 2023 Author Share Posted September 3, 2023 Good Grief that was a wild ride. I think NI will honour their own software (I saved £60 more than the summer of sound sale on the update to K14U - Installed!). But third party items look a bit sticky particularly U-he stuff with regards to his statement. I was sorely tempted but stuck to the one purchase. 2 2 Link to comment Share on other sites More sharing options...
kitekrazy Posted September 3, 2023 Share Posted September 3, 2023 5 hours ago, Kreveta Puket said: omg its fixed hive gone... They've had great Uhe sales in the past. They will come again. 1 Link to comment Share on other sites More sharing options...
Kiloteq Posted September 3, 2023 Share Posted September 3, 2023 This event made me realize how attractive u-he is. I look forward to purchasing one in the near future. 1 Link to comment Share on other sites More sharing options...
Niky Serrano Posted September 3, 2023 Share Posted September 3, 2023 1 hour ago, TracingArcs said: ... I was sorely tempted but stuck to the one purchase. Me too... I had three products in the cart, and I bought only one finally 1 Link to comment Share on other sites More sharing options...
ralfrobert Posted September 3, 2023 Share Posted September 3, 2023 I bought nothing. Am very proud of myself. 4 5 Link to comment Share on other sites More sharing options...
psionx Posted September 3, 2023 Share Posted September 3, 2023 6 minutes ago, ralfrobert said: I bought nothing. Am very proud of myself. Me too. 😄 2 Link to comment Share on other sites More sharing options...
ralfrobert Posted September 3, 2023 Share Posted September 3, 2023 1 minute ago, psionx said: Me too. 😄 Let's found a club - the NI non-buyers ... NIn-buyers, whatever. 1 2 Link to comment Share on other sites More sharing options...
Niky Serrano Posted September 3, 2023 Share Posted September 3, 2023 This is me 5 Link to comment Share on other sites More sharing options...
ralfrobert Posted September 3, 2023 Share Posted September 3, 2023 5 minutes ago, Niky Serrano said: This is me Another club option. 1 2 Link to comment Share on other sites More sharing options...
audioschmaudio Posted September 3, 2023 Share Posted September 3, 2023 Me before the glitch Me now Me after the refund and license cancelling 1 10 Link to comment Share on other sites More sharing options...
Kirean Posted September 3, 2023 Share Posted September 3, 2023 3 14 Link to comment Share on other sites More sharing options...
chris.r Posted September 4, 2023 Share Posted September 4, 2023 Looks like I'm 12 hours late to the party... the club is empty! 😂 (so are a few wallets...) 1 2 Link to comment Share on other sites More sharing options...
Zo Posted September 4, 2023 Share Posted September 4, 2023 Daaaammmm 1 Link to comment Share on other sites More sharing options...
Kreveta Puket Posted September 4, 2023 Share Posted September 4, 2023 (edited) oki here are news about NI : this is copy from another forum from today: NI got back to me asking about when some of the hardware will be back in stock and they said this to anyone who's interested: "The discount incident on the website has seemed to be a technical error, there was an unintended pricing discrepancy on our website due to a system error that occurred for a brief period. Apologies for any inconvenience caused." I today start be little angry on NI - they are silent - no react to Urs from Uhe from yesterday . that he was so unfriendly to all - who bought something and will say they will revoke all etc blabla..... if anyone here is some info, from NI etc pls share your experience Edited September 4, 2023 by Kreveta Puket 1 Link to comment Share on other sites More sharing options...
Niky Serrano Posted September 4, 2023 Share Posted September 4, 2023 (edited) 51 minutes ago, Kreveta Puket said: ... if anyone here is some info, from NI etc pls share your experience I haven't received any email from NI or U-he I purchased only one product, and I don't know if they are checking the amount of products purchased too to send the information to the customers... but at the moment, nothing here Edited September 4, 2023 by Niky Serrano 2 Link to comment Share on other sites More sharing options...
pseudopop Posted September 4, 2023 Share Posted September 4, 2023 Wasn't there a similar incident with NI where they basically just said "sorry, but since this was obviously a mistake we don't need to honor those prices" and just cancelled the transactions for pretty much everyone? Or was it just a bad dream I had? Anyhow, fingers crossed that those of you who managed to purchase some goodies get them. I wouldn't get my hopes up with the hardware, though. That seems unlikely. 3 Link to comment Share on other sites More sharing options...
Kiloteq Posted September 4, 2023 Share Posted September 4, 2023 They may still be confused. Maybe they are in the process of talking privately and can't reveal it. If they finally do respond with some kind of message, I think it is an act of good faith. I have seen other developers who do not admit their mistakes, insist on justification, and treat their customers like crazies. I hope NI is not one of those developers. 1 1 Link to comment Share on other sites More sharing options...
audioschmaudio Posted September 4, 2023 Share Posted September 4, 2023 34 minutes ago, Niky Serrano said: I haven't received any email from NI or U-he I purchased onlye one product, and I don't know if they are checking the amount of products purchased too to send the information to the customers... but at the moment, nothing here Me neither. I hate this uncertainty. I guess they're discussing the issue with their legal department/attorney/lawyer and fear to make a public statement that could be held against them. 2 Link to comment Share on other sites More sharing options...
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