kitekrazy Posted May 9, 2023 Share Posted May 9, 2023 (edited) Registered TS Max 4 om 5/4 In my account all have new serial numbers for Max products except for Sample Tank Max which still has the 2021 registered date. Syntronik Max has the new serial number but in my account page you can't download sounds without them wanting you to pay for activation. I email USA support and they don't seem to listen and given me everything but listed above. I want to download my sounds from the account to archive them. Total Studio is Total Shit since it's missing the ST4 Max serial. I sent pictures of both issue and they seem to give what is worse than an automated respone. Just fix it pretty *****in please. I never had this piss poor support from IK. I can only enter my Total Shit Max serial so many times into their flakey authorization manager. Just fix ir pretty *****in please. I want what is entitled to my purchase in my web account. Just fix it pretty *****in please. Edited May 9, 2023 by kitekrazy Link to comment Share on other sites More sharing options...
craigb Posted May 9, 2023 Share Posted May 9, 2023 Somewhere an untrained 19-year old support agent is wondering why he ALWAYS gets the same questions! 1 Link to comment Share on other sites More sharing options...
kitekrazy Posted May 9, 2023 Author Share Posted May 9, 2023 14 minutes ago, craigb said: Somewhere an untrained 19-year old support agent is wondering why he ALWAYS gets the same questions! The end users gets the same response that could have been automated. 1 Link to comment Share on other sites More sharing options...
mettelus Posted May 9, 2023 Share Posted May 9, 2023 Ouch, sorry to hear that. Did you try submitting a separate ticket (not replying to the first)? Support people can vary night vs day, and I had similar last year with Steinberg. First ticket zero response, second ticket was months later and I got a self-contained email with links and serials that resolved the issue in 10 minutes. Link to comment Share on other sites More sharing options...
craigb Posted May 9, 2023 Share Posted May 9, 2023 3 hours ago, kitekrazy said: The end users gets the same response that could have been automated. Hey now! Don't be putting AI down! I bet you would have probably gotten MUCH better service from one! 😜AI > RS... Link to comment Share on other sites More sharing options...
kitekrazy Posted May 9, 2023 Author Share Posted May 9, 2023 1 hour ago, mettelus said: Ouch, sorry to hear that. Did you try submitting a separate ticket (not replying to the first)? Support people can vary night vs day, and I had similar last year with Steinberg. First ticket zero response, second ticket was months later and I got a self-contained email with links and serials that resolved the issue in 10 minutes. Usually IK support is great. Of course there is Peter but he's not here that much. Link to comment Share on other sites More sharing options...
Bruno de Souza Lino Posted May 9, 2023 Share Posted May 9, 2023 8 hours ago, kitekrazy said: Usually IK support is great. Of course there is Peter but he's not here that much. He will only be here more frequently when he has to market IK guff. That's his position in the company after all. Link to comment Share on other sites More sharing options...
cclarry Posted May 9, 2023 Share Posted May 9, 2023 Here is the GENERIC response - DESPITE that fact that I stated SPECIFICALLY in the email that it shows up in the Product Manager but NOT in my online account!Hello Larry, Thanks for your patience while we got back to you. You will need to authorize your Total Studio 4 MAX serial number first in Product Manager: www.ikmultimedia.com/products/productmanager All of your software included with this bundle will be available for download and authorization here. Regards, Obviously READING is not their forte! 1 Link to comment Share on other sites More sharing options...
cclarry Posted May 9, 2023 Share Posted May 9, 2023 So I got a quick reply to my "Are you unable to read" response... This is the reply:Hello, Are you unable to download or access any software? All your software products are showing up in your User Area. Regards, And SampleTank 4 MAX V2 does NOT show up in my user area on the website. They've got some REAL issues apparently! 1 1 Link to comment Share on other sites More sharing options...
Bapu Posted May 9, 2023 Share Posted May 9, 2023 1 1 Link to comment Share on other sites More sharing options...
craigb Posted May 9, 2023 Share Posted May 9, 2023 1 Link to comment Share on other sites More sharing options...
craigb Posted May 9, 2023 Share Posted May 9, 2023 1 hour ago, cclarry said: So I got a quick reply to my "Are you unable to read" response... This is the reply:Hello, Are you unable to download or access any software? All your software products are showing up in your User Area. Regards, And SampleTank 4 MAX V2 does NOT show up in my user area on the website. They've got some REAL issues apparently! Get used to it! This is what ALL support calls will be like once AI takes over the jobs! (And it sure sounds like that's exactly what's already happened here!) 2 Link to comment Share on other sites More sharing options...
Bruno de Souza Lino Posted May 9, 2023 Share Posted May 9, 2023 At least you got a response. I emailed the local Steinberg distributor about an issue I'm having with them not sending me an access code for the latest version of Wavelab LE (they have to as this is not a product which is available for purchase and only comes bundled with select hardware) like they've done with Cubase LE. The only thing I got back was a customer satisfaction survey. Reason Studios completely ignored my email after I requested a download link they made disappear for a product I have a license for. 1 Link to comment Share on other sites More sharing options...
Brian Lawler Posted May 9, 2023 Share Posted May 9, 2023 I hope IK fixes this. My Jampoints don't expire until August, so I have been holding off buying the TS Max upgrade. The products are great, but the delivery is painful. Especially that petty 6 month download window. 1 Link to comment Share on other sites More sharing options...
Bapu Posted May 9, 2023 Share Posted May 9, 2023 18 hours ago, kitekrazy said: Registered TS Max 4 om 5/4 In my account all have new serial numbers for Max products except for Sample Tank Max which still has the 2021 registered date. Syntronik Max has the new serial number but in my account page you can't download sounds without them wanting you to pay for activation. I email USA support and they don't seem to listen and given me everything but listed above. I want to download my sounds from the account to archive them. Total Studio is Total Shit since it's missing the ST4 Max serial. I sent pictures of both issue and they seem to give what is worse than an automated respone. Just fix it pretty *****in please. I never had this piss poor support from IK. I can only enter my Total Shit Max serial so many times into their flakey authorization manager. Just fix ir pretty *****in please. I want what is entitled to my purchase in my web account. Just fix it pretty *****in please. FYI my Sampe Tank 4 MAX v2 shows registered at the bottom of the list in the Products tab for Sample Tank 4 (as well as Sample Tank 4 at the top of the list). Same situ for all the other MAX 4 products. Link to comment Share on other sites More sharing options...
kitekrazy Posted May 9, 2023 Author Share Posted May 9, 2023 4 hours ago, Bapu said: FYI my Sampe Tank 4 MAX v2 shows registered at the bottom of the list in the Products tab for Sample Tank 4 (as well as Sample Tank 4 at the top of the list). Same situ for all the other MAX 4 products. Yet if I want to download those sounds from my account this happens Sounds expired? You can reactivate ALL of your sounds downloads access by purchasing 1 (one) 'Download Reactivation Credit' in IK Multimedia's webstore. Reactivation will open download access for 180 days for all registered products. Once you have purchased it, come back here and click 'Reactivate'. We recommend that you keep a backup copy of your downloaded files. After 3 Max versions I can still download Philharmonik 2. Syntronic and Sampletank - no. Link to comment Share on other sites More sharing options...
cclarry Posted May 9, 2023 Share Posted May 9, 2023 Latest reply:I have reactivated your sound content for another 180 days time. If you have any further questions or concerns at this time, please feel free to reply here. Thanks. Thanks, but that was never the issue...LOL 2 Link to comment Share on other sites More sharing options...
kitekrazy Posted May 9, 2023 Author Share Posted May 9, 2023 Thanks for your report here. It is confirmed that the new SampleTank 4 MAX v2 is not appearing properly in the User Area at this time. It does appear in the IK Product Manager, which is the suggested install method at this time. That said, the missing SampleTank 4 MAX v2 has been reported and should be fixed in the morning. I went ahead and reactivated your sound content as well for another 180 days time just in case its needed. Meanwhile some of my shit in Sampletank is no longer authorized and I think the support fuxed that. Also trying to fix this on my own I got a warning from my ISP I've used 75% of my bandwidith. FUverymuchIK. 2 Link to comment Share on other sites More sharing options...
cclarry Posted May 10, 2023 Share Posted May 10, 2023 32 minutes ago, kitekrazy said: Thanks for your report here. It is confirmed that the new SampleTank 4 MAX v2 is not appearing properly in the User Area at this time. It does appear in the IK Product Manager, which is the suggested install method at this time. That said, the missing SampleTank 4 MAX v2 has been reported and should be fixed in the morning. I went ahead and reactivated your sound content as well for another 180 days time just in case its needed. Meanwhile some of my shit in Sampletank is no longer authorized and I think the support fuxed that. Also trying to fix this on my own I got a warning from my ISP I've used 75% of my bandwidith. FUverymuchIK. At least this is a real answer...not some lame attempt at appeasement! LOL 2 Link to comment Share on other sites More sharing options...
kitekrazy Posted May 10, 2023 Author Share Posted May 10, 2023 We found a flaw. I also posted it on their forum and the mod was kinda clueless. I loath licener managers that also downloads. 1 Link to comment Share on other sites More sharing options...
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