kitekrazy Posted May 8, 2023 Share Posted May 8, 2023 (edited) Registered TS Max 4 om 5/4 In my account all have new serial numbers for Max products except for Sample Tank Max which still has the 2021 registered date. Syntronik Max has the new serial number but in my account page you can't download sounds without them wanting you to pay for activation. I email USA support and they don't seem to listen and given me everything but listed above. I want to download my sounds from the account to archive them. Total Studio is Total Shit since it's missing the ST4 Max serial. I sent pictures of both issue and they seem to give what is worse than an automated respone. Just fix it pretty *****in please. I never had this piss poor support from IK. I can only enter my Total Shit Max serial so many times into their flakey authorization manager. Just fix ir pretty *****in please. I want what is entitled to my purchase in my web account. Just fix it pretty *****in please. Edited May 8, 2023 by kitekrazy 5 Link to comment Share on other sites More sharing options...
cclarry Posted May 8, 2023 Share Posted May 8, 2023 (edited) Now that you mention it, I don't have a new SampleTank 4 Max V2 after buying Total Studio 4 MAX! I have all the others that are new, but my SampleTank 4 still shows the old ones, and not the new one! Edited May 9, 2023 by cclarry Link to comment Share on other sites More sharing options...
cclarry Posted May 8, 2023 Share Posted May 8, 2023 I've sent a Support Ticket also... Link to comment Share on other sites More sharing options...
kitekrazy Posted May 8, 2023 Author Share Posted May 8, 2023 6 minutes ago, cclarry said: Now that you mention it, I don't have a new SampleTank 4 Max after buying Total Studio 4 MAX! I have all the others that are new, but my SampleTank 4 still shows the old ones, and not the new one! Try to download Syntronik sounds from your account. They want you to pony up to reactivate. I can download Modo Drum, Philharmink, Sampletron. Link to comment Share on other sites More sharing options...
Fleer Posted May 8, 2023 Share Posted May 8, 2023 Better get a new account before registering my Total Studio MAX then … 2 Link to comment Share on other sites More sharing options...
User 905133 Posted May 8, 2023 Share Posted May 8, 2023 (edited) Does TS4 MAX have ST4 MAX v.1 or ST4 MAX v.2? I thought ST4 MAX v.2 came out after TS4 MAX, but I didn't go back to investigate. UPDATE: Just checked: Currently, the TS4 MAX page says this: Quote SampleTank 4 for Total Studio 4 MAX comes loaded with all 34 expansion libraries including 12 new ones like Beat Machines and Bionic Drums, Salsa Percussion Loops, The Resonator, The Code Volumes 1 & 2, plus the complete Mojo Synthesis Collection. It’s a massive resource of loops, grooves, sounds and effects to keep you inspired and productive. Edited May 8, 2023 by User 905133 1 Link to comment Share on other sites More sharing options...
cclarry Posted May 8, 2023 Share Posted May 8, 2023 SampleTank 4 MAX V2 does show in my Product Manager, but not under "My Products" on the Website Link to comment Share on other sites More sharing options...
kitekrazy Posted May 8, 2023 Author Share Posted May 8, 2023 Just now, cclarry said: I've sent a Support Ticket also... That's where you troubles being. Support was never this half assed. Here's come the bullshit. Thanks for your patience while we got back to you. You will need to authorize your Total Studio 4 MAX serial number first in Product Manager: No shit Sherlock Please do this below: Load the SampleTank 4 Stand alone. - Click the Gear button at the bottom right - Then click Sound Content - Show me a screen shot of the full paths for anything listed here please. - There should only be only the main SampleTank 3 SampleTank 4 folders listed here usually. Any other locations/sub folders can cause issues in stability. A good example of NOT LISTENING. The issue is in my account. I want to download them there and not in the instruments. That was done. Link to comment Share on other sites More sharing options...
MusicMan Posted May 8, 2023 Share Posted May 8, 2023 4 minutes ago, cclarry said: I've sent a Support Ticket also... I feel your pain for what you're about to endure.. They could simply replace their entire tech support front line with ChatGPT and it would significant improvement as at least it would take into account what you've already written in the ticket. At least some of their products are pretty decent and Peter is great, because it's not their tech support helping with sales 🙂 2 Link to comment Share on other sites More sharing options...
cclarry Posted May 8, 2023 Share Posted May 8, 2023 Most of my products show 173 days to download...except Syntronik 1 products Link to comment Share on other sites More sharing options...
kitekrazy Posted May 9, 2023 Author Share Posted May 9, 2023 3 minutes ago, User 905133 said: Does TS4 MAX have ST4 MAX v.1 or ST4 MAX v.2? I thought ST4 MAX v.2 came out after TS4 MAX, but I didn't go back to investigate. No license. Yet the sounds can be downloaded in the authorization mangler. Hopefully they wouldn't full that kind of shit. They will be right there with Waves asking us to pony up a little more for ST Max v.2. I doubt they do that. Link to comment Share on other sites More sharing options...
kitekrazy Posted May 9, 2023 Author Share Posted May 9, 2023 Just now, cclarry said: Most of my products show 173 days to download...except Syntronik 1 products Try clicking sounds download in Syntronik 2 and it will say they are expired. Link to comment Share on other sites More sharing options...
cclarry Posted May 9, 2023 Share Posted May 9, 2023 (edited) 4 minutes ago, kitekrazy said: Try clicking sounds download in Syntronik 2 and it will say they are expired. No...mine show 173 days...it's only the Syntronik V1 products that show expired EDIT: Syntronik 2 says "Expired Downloads" but al the individual products are there and show 172 days left to download Edited May 9, 2023 by cclarry Link to comment Share on other sites More sharing options...
cclarry Posted May 9, 2023 Share Posted May 9, 2023 Ok...it's a mixed bag....some of the Syntronik 1's are available to download and some say expired. Goofy 1 Link to comment Share on other sites More sharing options...
Wookiee Posted May 9, 2023 Share Posted May 9, 2023 @kitekrazy some how not sure this is the place to complain about another companies software registration issue. 2 1 Link to comment Share on other sites More sharing options...
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