Kreveta Puket Posted July 21, 2023 Share Posted July 21, 2023 Hmm i write to support now to , due to fact, that i dont need it and fact that his email was wrote kind, i love freebies but not in this case... 3 Link to comment Share on other sites More sharing options...
Niky Serrano Posted July 21, 2023 Share Posted July 21, 2023 Message sent to Sample Logic to solve the problem from my side 1 Link to comment Share on other sites More sharing options...
Niky Serrano Posted July 21, 2023 Share Posted July 21, 2023 Does anyone know if it's possible to remove a redeemed code from a Conduct profile? Link to comment Share on other sites More sharing options...
antler Posted July 22, 2023 Share Posted July 22, 2023 13 hours ago, Niky Serrano said: Does anyone know if it's possible to remove a redeemed code from a Conduct profile? The developer (SL in this case) might be able to revoke it somehow. All of the codes from my Time+Space purchases disappeared when they packed up. 1 Link to comment Share on other sites More sharing options...
Niky Serrano Posted July 22, 2023 Share Posted July 22, 2023 2 hours ago, antler said: The developer (SL in this case) might be able to revoke it somehow. All of the codes from my Time+Space purchases disappeared when they packed up. Great to know that! I told them about remove the code for my Conduct profile Thank you 1 Link to comment Share on other sites More sharing options...
Niky Serrano Posted July 22, 2023 Share Posted July 22, 2023 Finally, and after some mails with them, they confirmed me that was impossible to remove and delete it So I made up my mind and paid the $40 2 Link to comment Share on other sites More sharing options...
kitekrazy Posted July 22, 2023 Share Posted July 22, 2023 (edited) Maybe it's me but mistakes like this on their end shy me away. I bought their libraries from a 3rd party. Edited July 22, 2023 by kitekrazy 1 Link to comment Share on other sites More sharing options...
overbit Posted July 23, 2023 Share Posted July 23, 2023 On 7/22/2023 at 4:13 AM, Barrie said: They did not, I received what I think is a very polite and understanding e-mail. I'm sharing it here, because I believe they deserve some credit for being "polite". I did reply and said they could delete it from my account, as it was more of a curiosity "purchase". They disabled the download code and download before sending that polite mail. Its anything but polite. 1 Link to comment Share on other sites More sharing options...
TheSteven Posted July 23, 2023 Share Posted July 23, 2023 2 hours ago, overbit said: They disabled the download code and download before sending that polite mail. Its anything but polite. I'm surprised that you really would expect anything different. If you accept their offer they can re-enable your codes/downloads, if not they've minimized (as far as they're concerned) the damage. That they shut down the download before you could take advantage of it? well them's the breaks... Link to comment Share on other sites More sharing options...
satya Posted July 23, 2023 Share Posted July 23, 2023 4 hours ago, overbit said: They disabled the download code and download before sending that polite mail. Its anything but polite. Same here 😥 Link to comment Share on other sites More sharing options...
satya Posted July 23, 2023 Share Posted July 23, 2023 On 7/21/2023 at 12:46 PM, laglag said: Enter coupon tx2-50off Both for $60.00🤗 They also disabled this coupon Link to comment Share on other sites More sharing options...
kitekrazy Posted July 23, 2023 Share Posted July 23, 2023 So I guess anything Sample Logic should go under Deals???? instead of Deals. Link to comment Share on other sites More sharing options...
laglag Posted July 25, 2023 Author Share Posted July 25, 2023 Sample Logic refused to offer me TX1. I told them that the purchase of TX1 and TX2 were inseparable and if they refused to provide one, I would cancel the entire purchase. SampleLogic insisted that the TX1 and TX2 purchases were individual transactions. As a point of settlement between SAMLPELOGIC not wanting to offer two products for $60 and me not wanting to pay $60 for one product, I suggested they cancel the order and refund me the full amount, which they refused to do. When I disputed on PayPal, the other party repeated the same claim. Then PayPal support came to my rescue. PayPal support understood that I was right and said that SampleLogic should refund me $30 for the unusable virtual instrument. They also said they would negotiate with them on my behalf.🤗 Link to comment Share on other sites More sharing options...
Niky Serrano Posted July 25, 2023 Share Posted July 25, 2023 (edited) 23 hours ago, laglag said: Sample Logic refused to offer me TX1. I told them that the purchase of TX1 and TX2 were inseparable and if they refused to provide one, I would cancel the entire purchase. SampleLogic insisted that the TX1 and TX2 purchases were individual transactions. As a point of settlement between SAMLPELOGIC not wanting to offer two products for $60 and me not wanting to pay $60 for one product, I suggested they cancel the order and refund me the full amount, which they refused to do. When I disputed on PayPal, the other party repeated the same claim. Then PayPal support came to my rescue. PayPal support understood that I was right and said that SampleLogic should refund me $30 for the unusable virtual instrument. They also said they would negotiate with them on my behalf.🤗 In my case, I paid $40 because I was not happy with the situation created, but each type of situation is different. your case is different Edited July 26, 2023 by Niky Serrano 1 Link to comment Share on other sites More sharing options...
satya Posted July 25, 2023 Share Posted July 25, 2023 3 hours ago, laglag said: SampleLogic insisted that the TX1 and TX2 purchases were individual transactions. i didnt knew they are such a beggers 1 Link to comment Share on other sites More sharing options...
laglag Posted July 25, 2023 Author Share Posted July 25, 2023 I also properly informed PayPal that I purchased the TX1 for $0, but they still acknowledged that my claim was correct... SampleLogic support was very civilized, friendly and courteous🙄 2 Link to comment Share on other sites More sharing options...
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