cclarry Posted April 17, 2020 Share Posted April 17, 2020 (edited) Run the SAA to update Edited April 18, 2020 by cclarry 1 1 Link to comment Share on other sites More sharing options...
simon Posted April 17, 2020 Share Posted April 17, 2020 oh no - not this again !!!! hang on - it's there for me (still no reply from spitfire about the errors on the strings - I'm getting them on chat now (I've given them plenty of money over the years so they owe me some support !) 1 Link to comment Share on other sites More sharing options...
simon Posted April 17, 2020 Share Posted April 17, 2020 just got off a chat with them (very helpful) - they know about the issues and they are working to provide updates....and yes they scale and delay the updates on a per user basis. They said they had 3 million users (!!!) 1 Link to comment Share on other sites More sharing options...
TheSteven Posted April 17, 2020 Share Posted April 17, 2020 (edited) On April 11th I went through all the LABs patches and found 5 broken, then contacted SpitFire support. Since I contacted SpitFire Moon Guitar has been updated and now Rare Groove Piano... Quote Steven Brenner Apr 11, 19:34 BST Have followed ALL your directions on troubleshooting and still I get Error#1 with 5 presets in 3 different LABS library items: Strings 2: Bartok Pizz Ensemble Strings 2: Bartok Pizz Ensemble Moon Guitar: Trems Rare Groove Piano: Sustain Rare Groove Piano: Short Even manually deleted and reinstalled Rare Grove Pianos - no change. ------------------ Submitted from: https://spitfireaudio.zendesk.com/hc/en-us/articles/3XXXX Quote (Spitfire Audio) Apr 14, 15:30 BST Hi Steven, Your issue with LABS has been already identified by the product team, who are currently rolling out a fix. Once we can confirm every user has received the relevant update, I will update you accordingly. Thanks for your patience. All the best, No idea what 'update you accordingly' means - I have not received any additional emails..., maybe that the updates will at some point be available to my account. Edited April 17, 2020 by TheSteven 1 Link to comment Share on other sites More sharing options...
Arjan M Posted April 18, 2020 Share Posted April 18, 2020 Got an update for Strings 2 today (v1.0.2), and the #1 errors are gone now. 2 Link to comment Share on other sites More sharing options...
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