Noel Borthwick

Freeze basically saves a snapshot of the clips state and then renders the clips to audio. On unfreeze it restores the original location of the clips. I don't think it has anything to do with moving the frozen audio dive it should still restore the clips if you unfreeze. If you send a project we can investigate

This is an interesting case. You were running in build 144 which had the strict error checking enabled by default. It turns out that you have a shell extension that ends up generating a read access violation when displaying an icon. Our handler caught it and reported it. However it seems like the Windows shell handles this problem internally and thus the end user would normally not see this issue. Its a few issues like this which are the downside of doing the strict error checking so I disabled it by default from the main release. In the next release we may consider logging issues like this rather than reporting them via the crash dialog since its impossible for us to tell whether a given access violation exception is benign or not. Some are not and can cause the app to shut down and lead to data loss! In any case you shouldn't see this in the latest build anymore. Unhandled exception at 0x00007FF860764B89 (KERNELBASE.dll) in Untitled_05182021_133526.dmp: 0xC0000005: Access violation reading location 0x0000000000000000. KERNELBASE.dll!RaiseException() Unknown Non-user code. Symbols loaded. [Managed to Native Transition] Annotated Frame [Frames below may be incorrect and/or missing, no binaries loaded for kda.dll] Annotated Frame [Frames below may be incorrect and/or missing, no binaries loaded for kda.dll] Annotated Frame [Frames below may be incorrect and/or missing, no binaries loaded for kda.dll] Annotated Frame [Frames below may be incorrect and/or missing, no binaries loaded for SharpShell.dll] Annotated Frame [Native to Managed Transition] Annotated Frame shell32.dll!CFSIconOverlayManager::_GetFileOverlayInfo() Unknown Non-user code. Symbols loaded. shell32.dll!CFSIconOverlayManager::GetFileOverlayInfo(unsigned short const *,unsigned long,int *,unsigned long) Unknown Non-user code. Symbols loaded. windows.storage.dll!CDrivesFolder::_GetIconOverlayInfo(struct IDDRIVE const *,int *,unsigned long) Unknown Non-user code. Symbols loaded. windows.storage.dll!CDrivesFolder::GetOverlayIndex(struct _ITEMID_CHILD const *,int *) Unknown Non-user code. Symbols loaded. windows.storage.dll!CRegFolder::GetOverlayIndex(struct _ITEMID_CHILD const *,int *) Unknown Non-user code. Symbols loaded. windows.storage.dll!CIconOverlayTask::DispatchTasks() Unknown Non-user code. Symbols loaded. windows.storage.dll!CIconOverlayTask::InternalResumeRT() Unknown Non-user code. Symbols loaded. windows.storage.dll!CRunnableTask::Run() Unknown Non-user code. Symbols loaded. windows.storage.dll!CShellTask::TT_Run() Unknown Non-user code. Symbols loaded. windows.storage.dll!CShellTaskThread::ThreadProc() Unknown Non-user code. Symbols loaded. windows.storage.dll!CShellTaskThread::s_ThreadProc() Unknown Non-user code. Symbols loaded. SHCore.dll!ExecuteWorkItemThreadProc() Unknown Non-user code. Symbols loaded. ntdll.dll!RtlpTpWorkCallback() Unknown Non-user code. Symbols loaded. ntdll.dll!TppWorkerThread() Unknown Non-user code. Symbols loaded. kernel32.dll!BaseThreadInitThunk() Unknown Non-user code. Symbols loaded. ntdll.dll!RtlUserThreadStart() Unknown Non-user code. Symbols loaded.

@Michael Reynolds you share a reference test project that has this problem with instructions on how to reproduce it? Also are you running the latest version of Cakewalk?

Ironically I have a macbook here also used daily. The macbook needs to be rebooted at LEAST once a week or audio goes wonky on it. My Windows development PC stays online without a reboot sometimes for months and it gets a LOT of abuse. Not to say Windows doesn't have problems but stability these days isn't a major issue.

Guys you absolutely do NOT need to be connected to use Cakewalk! I think you are misunderstanding what activation does. ? You can run cakewalk anytime anywhere without internet. The bandlab integration features are completely optional and those do need an internet. Even activation can be done without an internet connection from the PC you use Cakewalk with.

There is no manual reactivating required. It all happens automatically and transparently. The only time you will ever get this prompt is if your PC has been offline and it needed reactivation AND if you have not updated for 6 months. If you have updated ever within the 6 month period you will never see the activation prompt. As mentioned above one requirement is to keep the software up to date. If you follow these simple steps activation is a non issue.

The music industry is full of people with biases. I doubt this was Korg’s policy but coming from someone in support who was a Mac user. The same thinking goes around in some educational institutions like Berklee unfortunately. I wonder what musicians would feel if a company told them that if they were a serious musician they would use a Gibson instead of a Fender lol.

Your version works because the model back then was you needed to purchase a full license for around $500 to get a permanent unlock. However even with your SONAR license if you install it on a new PC you still need to activate it and need an internet connection or offline activation. No change there. If you don’t have permanent internet, you can connect to a mobile hotspot and activate in seconds. Or use offline activation which is also simple. I really don’t get this paranoia about continuity. Did anyone lose anything when the product shifted hands 3 years ago? No, in fact the situation is much better than it was there with the product being free. If something happens in the future it seems logical to assume that whoever has the product is not going to leave customers high and dry.

MacOS is simple and intuitive and audio traditionally was given a focus so things “just worked” out of the box for end users without twiddling. Most musicians want to make music not spend time fiddling with their systems. Also Apple from the get go were “pro creators” even way back in the 80’s, a mantra that only picked up on much much later with the Surface line of products. This is the real reason for the stigma that Windows has dating back from the 80’s. It was not taken seriously by music professionals, because Microsoft didn’t market Windows to them at all or even try to make it better for musicians. Old habits and biases die hard in the music community even more than other industries, because a lot of it goes around by word of mouth leading to a herd mentality more prevalent than in other industries that are more merit driven.

Sure but only a tiny fraction of users are offline permanently. And we have a solution in place for them called offline activation. As for requiring bi annual activation here is the reason from the activation FAQ. Its not unusual at all to require the version to be updated occasionally. Otherwise we are inundated with support requests from people running outdated versions. We can only offer efficient support for the latest version since we are constantly fixing issues. Why is activation required? Activation ensures that you are running genuine Cakewalk software obtained from our servers and that you have a current version of CbB is actively supported by us. Running an updated version ensures a better user experience by getting the latest features and fixes to the software. Additionally back end changes to the BandLab cloud may periodically require the software to be updated to remain compatible.

We have needed registration since the SONAR days. Nothing has changed. It allows us to know how many users we have and keep the software up to date. As of releases this year, activation is completely automatic and once you have signed in to your BandLab account (from within Cakewalk) there is no manual intervention required anymore. It should automatically refresh itself whenever needed without needing any user intervention or the need for BandLab assistant. Most other products require registration or worse, dongles. I think our system is as non intrusive as it gets for modern software. So I'm curious why you perceive this as being risky.

This is the most likely culprit. Did you recently reformat your hard drive or disable short file names in the file system using some “optimizer”?

Thats not far fetched. We should throw a warning to confirm if export length exceeds some reasonable size.

@Alvaro Diez Cakewalk is not extending the project duration. Some event such as a tempo event or an envelope node got added (likely a bug) as a result of some operation. If you send your cwp file we can tell you what the issue is and how to fix it.

This is unlikely to have anything to do with updating. Have you checked what the duration of the project you are uploading is? The exported region is shown in the dialog title bar. Sometimes projects have an automation node or event far in the future causing it to try and render a very long file.

If it fails to open (or close) capture a dump file from task manager and send us a link. That will show why its hanging. Instructions for capturing a crash dump manually are in the FAQ and my signature.

Its not abnormal for the module to be a different file because a single plugin may reference multiple dlls depending on what operations are done. In the latest update I've improved the reporting so that the main plugin name will be displayed in the crash dialog. The latest release added more extensive error handling which may be why you saw this error.

Sorry that you are having trouble. From your post it would appear that you aren't actually running the Cakewalk by BandLab program which is not a web application. You maybe referring to the BandLab web app which is completely different. To install Cakewalk you have to install it via BandLab assistant from here: After installing the latest version if you still have trouble post here and someone will help you. You can also contact Cakewalk support. It may be clearer if you post some screenshots of your problems. PS: this forum is only for the Desktop application. For help with the web applications please contact BandLab support directly.

Perhaps you should contact iZotope about performance issues with their plugins. We can't solve those.

@Thomas Roller Where did you get this information from EastWest?

John ASIO is not an option when using USB input only devices. It should be fine to use WASAPI in this scenario. If there is a problem we need to fix it not work around it.

@Fabio Rubato please try the build we posted yesterday that has relaxed some of the error checking. This should resolve your issue if it worked in the prior release. This doesnt fix the crash which is in the iZotope code but will mask the error most likely. You should send them the dump file for them to analyze. Insight crash: Unhandled exception at 0x00007FFA685E5AD1 (kernel32.dll) in Untitled_05062021_154914.dmp: 0xC0000005: Access violation reading location 0xFFFFFFFFFFFFFFFF. > kernel32.dll!IsBadReadPtr() Unknown Non-user code. Symbols loaded. [Frames may be missing, no binary loaded for iZInsight.dll] Annotated Frame iZInsight.dll!000000003892251a() Unknown Non-user code. No matching binary found. The waves error is also similar. I will pass this on to them for debugging. Unhandled exception at 0x00007FFA685E5AD1 (kernel32.dll) in Untitled_05062021_155320.dmp: 0xC0000005: Access violation reading location 0x0000000000000130. > kernel32.dll!IsBadReadPtr() Unknown Non-user code. Symbols loaded. [Frames may be missing, no binary loaded for WavesLib3.105_10.0_Win64.dll] Annotated Frame WavesLib3.105_10.0_Win64.dll!00007ffa23d27335() Unknown Non-user code. No matching binary found.

@M CTo clarify, in WASAPI shared you can use a completely different audio device as input from the audio output device. This is one of the advantages of WASAPI mode. However we don’t support using multiple different output devices at the same time. Let me know what specific combinations are not allowed. If you post a screenshot of your audio settings it will be clearer.

@DescendingIntoVertigo while that is a legitimate crash please try the new version scook linked to. The 2021.01 release had better crash detection and its possible that it is catching issues that you may not have seen earlier. In Update 1 I have changed this to be opt in so some issues may not get reported. Let me know if this changes anything.

Which module was crashing can you send the crash dump?