I saw the title and thought "Hmm... I've seen that one before!" then opened the thread and thought "Yep."
All I know is that, if I had basically had my day wasted by (insert name of offender here), I'd be calling up to have a chat with their management. I'd bring up the fact that I'd be understanding of a real issue, but that I'd consider lying to be a potentially litigating point.
Sorry you had to deal with that AGAIN Dave!
(And, for my curiosity, any guesses what were the words that caused the posting flagging? ? Enquiring minds and all that...)