Help - Cakewalk Activation Error after 2023 09 update

[Masami Ono]

I've been using Cakewalk for a long time. 
This time, when I updated to 2023.09, it was not activated.

Even if I execute Sign in to Bandlab from the Help menu, the situation does not change.
Not Activated message keeps appearing. 
The content of the Help menu has changed to Sing Out from Bandlab.
From this, it seems that Cakewalk is aware of Sing on.

I tried both Edge and Chrome as browsers for Sing on.
I also tried disabling the firewall. But the result is the same.

Is my method wrong?
 

[Promidi]

What is the locale of your windows?

[Masami Ono]

My Windows locale is Japan. 

Language is Japanese.

 

[Promidi]

4 hours ago, Masami Ono said:

My Windows locale is Japan. 

Language is Japanese.

Maybe drop a note Cakewalk support here:

https://help.cakewalk.com/hc/en-us/requests/new?ticket_form_id=360000025633

Mention your language and locale.  I have a hunch that will be relevant.

[Masami Ono]

 

I appreciate your advice. 　I reported it immediately.

I save all my projects in Cakewalk project format and am having trouble editing them.

I would like to resolve the issue as soon as possible.

 

[Kevin Roberts]

I use Chrome and edge is installed as well.

Hello. Having the same issue today. It wont register. Message says there is no internet detected, which is not correct.

Have you heard anything back from support?

I turned in a ticket today.

[Masami Ono]

Hi Kevin,

The support staff is working very hard to resolve the issue.

However, my problem is still not resolved.

Please let me know any changes in your situation.

 

[Kevin Roberts]

Thank you,

I'm glad Cakewalk is working hard  to resolve your issue, which is the same as mine but it looks like Im not getting the same support. Maybe your using windows 10?

 

They just sent me a  suggestion to upgrade my OS, which I cant do on this machine. I need this Win 7 machine to function for  a reason.

I'm not asking for win 7 continued software support or  anything other than the installer to work or provide an offline activation for 2023.09.

Looks like that's not going to happen for me.

 

Best wishes.