simon

5 minutes ago, Tim Smith said:

Many thanks @simon

I am sorry if I'm coming off a little agitated here. I am always professional when dealing with customer service. I am often in that position in my job where I deal with "customers". 

you're not coming off unprofessionally at all ! ...if it was me I'd be STEAMING

I was just suggesting that you didn't let MY frustration with SB become contagious  

Ben is great  (Matthias much, much, much less so !) - I think they'll try to help 

40 minutes ago, kitekrazy said:

Yes.

Excellent - but if you've tried it I'm not sure why you suggest that you can replicate it simply by using 'loops in a DAW' ? 

20 minutes ago, Tim Smith said:

Oh yeah, I've been over there. My problem seems to be unique in that my elicenser can't be loaded. Actual quote response from the last email I sent them-

Hello,

The issue that I can see right off the bat is that your elicense control center is not showing you have your USB dongle with pro 11 on it. You would need that plugged in for the upgrade to be able to work as it needs to see 11 to upgrade from first. After that the dongle is no longer needed for Cubase 12

Let me know

I'm not sure where in the world you are but I'd totally ignore local support - they don't really have a clue.

Just start a new thread over on the Steinberg forum in the Cubase section - explain what has happened in detail and tag "@Ben_at_Steinberg" and "@Matthias_Quellmann"

Hopefully Ben will take a look and help out - he's the one the wrote the new auth scheme (basically!) and they are there firefighting

It's totally unacceptable that you would lose licences (although they will be recorded somewhere because the system doesn't allow them to be lost) - but you will get sorted if you are persistent (and polite !)

(and apologies if you've already tried this)

2 hours ago, Yan Filiatrault said:

I suggest that people have a look at the thread for the product on VI-Control to avoid anymore drama here... 

a link for those interested in what Kyle had to say

https://vi-control.net/community/threads/shimmer-shake-strike-2.122347/

9 minutes ago, Heinz Hupfer said:

 

 

What exactly is updated? Can't find any information!

 

 

https://www.waves.com/downloads/release-notes

2 minutes ago, kitekrazy said:

With the audio editing capabilities in the modern DAW one could use loops.

have you tried SSS1 or SSS2 ?   

55 minutes ago, Tim Smith said:

 

I sent screen captures to Steinberg of my empty dongle hoping they would get the point. I received a cookie cutter answer from one of their reps through email. Yada yada yada. I hope I can break through. At this point I'm ready to throw in 99.00 to get it working. Believe it or not I looked to see if there was an upgrade path I could buy on the Steinberg site. There isn't. Apparently they have all of their marketing through the download manager sheesh.

Tim - have you tried posting over on the SB forum - there's a specific thread where SB staff are attempting to help people individually - you may get a quicker and better response there.  I know you shouldn't have to but sometimes it's worth just going 'around' the problem.  I think the helpdesk people are overwhelmed (and useless)

Full disclosure - I got my grace period updates in very, very early way before meltdown - and it all went smoothly. (sorry not trying to rub it in!)  But basically that's because I know the software well and lucked out getting the right procedure. It's overly and complicated and  tortuous process that has so many ways to fall over or confuse.  Email, download codes - elicencer codes etc etc

I think we can all agree that the transition was going to be difficult - but Steinberg have made some very odd decisions on how to implement it. It's all down to Steinberg's intense paranoid about piracy.

BTW It's fairly normal with Steinberg to never get a reply from support and you are best asking over at the forum is you have a 'tech issue'  - licensing issues need to be dealt with by them obviously.

2 hours ago, MusicMan said:

That's exactly what they're getting rid of, which is the eLicenser servers that don't scale for that very reason. For a system they're decommissioning it wouldn't be worth the re-development, costs and downtime to make it scale to then simply turn it off.

I would hope/expect the new licensing platform are using microservices and scale.

They always blame the elicenser servers - and they have been doing that for many,  many years.....as if it's something they have ZERO control over.  They obviously didn't want to spend any money or development time improving them, but that was Steinberg's decision.  

The elicenser servers are only one part of the issue here though - even in the new system they seem to have developed a suite of different applications to:

- manage
- download
-authorise

None of these applications talk to each other - and even when logged in they mainly haven't got a CLUE on what software you actually own or what needs to be installed or updated.

ALSO

Instead of waiting until they had more software ready to move over to the new licensing system before going live they push GO on their flagship product.  So maximum strain on the broken system and also meaning that after all the pain most people are stuck with the dongle anyway.

I could go on as the issues don't end there ! - Steinberg have created a total shambles of their own making - and that would be bad even IF they actually had a working support service....but they don't.

/RANTOFF 

PS I'm a Steinberg software fan ! but it's painful to watch such bad management over at SB HQ and most of the time they have their heads stuck in the sand (or elsewhere!) pretending it isn't happening.

I picked this up - and yes it's too expensive as an upgrade, but putting that to one side

It does sound good - lots of detail improvements/enhancements in the playback engine and a lot of extra sounds and lots of presets/snapshots if that's your thing.

4 minutes ago, StopWar said:

However it is extremely convenient to do this from Poland, because it's not as much NATO country as other counties.

That's not actually true - but why let facts get in the way of your delusions ?

Hopefully we can agree that the death of ALL innocent people is a terrible crime - to equate this with the removal of ilok support (which isn't strictly true either) shows a huge disrespect for those lives lost and you should be ashamed.

However inconvenient that is for our friends, fellow musicians and engineers in those countries it's not nearly as inconvenient as being shot at.

I think we should bear that in mind when we complain about the actions of others during the current war.  You might not agree with them but at least they are trying to are doing something to help.

Steinberg support is always famously bad, I mean really bad !  Add the fiasco of the C12 rollout and it's obviously reached total collapse.

I know it's no consolation  but I'm sure they'll sort you out eventually - and there really isn't much in C12 worth using...plus the usual SB bugs.  I'm sticking to C11 for the time being.

For this upgrade you had to:

1. Make sure your elicencer software was installed and up to date
2. Install the Steinberg Download Assistant
3. Install the Steinberg Activation Manager
4. install the Steinberg Library Manager
5. Log in to the Steinberg Download Assistant
6. Log in to the Steinberg Activation Manager - it's a different bit of software but can't share a login so that's 2 logins
7. Attempt to find a licence to upgrade with the Activation Manager and elicencer software
8. Generate an email with an Download Activation Code
9. Put the activation code into the Steinberg Download Assistant to generate a elicencer code
10. Find out what software you need to download in the Steinberg Download Assistant, which miraculously has ZERO idea what you own, or what you have installed - despite being logged into your account and being able to see your elicencer
11. Work out what needs to be updated (hint the Simon Philips drums have been updated but there is no way of telling in the SDA)
12. Make sure your C11 licence now says "not upgradable" (how confusing is that ? why not say UPGRADED ?) so that a C12 licence is generated in your online account - although the elicencer server is an old 286 PC and is totally slammed - so this may not ever happen
13. Go back into Steinberg Activation Manager and enable a licence on your PC/Mac
14. Make sure any new content that has been downloaded is installed in the Steinberg Library Manager
15. Install Cubase 12

What could possibly go wrong ?!

And after all that you still need to use the dongle because ALL your other Steinberg licences that you use are still there.

Also the new Activation Manager just grabs licences from your account without asking - I had c12 LE installed on my laptop and it just assigned a C12 licence out of my account - never told me - and if you look online all you see is a cryptic PC ID so you can't tell where your licences have gone.

There are lots of other gotchas but this post has gone on long enough

It's a MASSIVE mess - look at the steinberg forums, it's pretty bad.

it's worse than an IKM rollout !

I wonder if somebody took exception to this ?

https://twitter.com/iZotopeInc/status/1500936031784386569

1 hour ago, cclarry said:

I had 20 separate attempts to Log In to my Native Instruments
account from Talahassee Florida in my Inbox this morning!

Anyone else experience this?

nothing here - but how did you find out  ? did you get password change emails ?

12 minutes ago, Anxiousmofo said:

Curious how this compares to Output Portal. 

I think EFX Fragments is a bit more 'musical' - if that makes any sense ?

1 hour ago, cclarry said:

And they really don't seem to give a rats bahooki about it either...

unfortunately, that's the SB way ?

56 minutes ago, Carl Ewing said:

Would prefer to keep voicing my opinion  this till these topics are gone. Now I'll just do it to defend smaller developer sales, who should take priority on this "deals" topic over people shamelessly promoting their totally unrelated Youtube channels. This content doesn't belong here - there's a proper category for it on these Cakewalk forums already. Poster should consider that he's shameless self-promoting on a popular forum that can be quite important for developer sales.

Carl - I'm reluctant to make this personal but I've taken a quick look at your post history and I'm not seeing you doing much to positively contribute to this forum over your 110 posts, although I do see a lot of complaining about what other people are doing.......So if it's all the same to you I'll keep hugely enjoying Reid's post and discount your (faux?) annoyance.

Is that ok by you ?

4 hours ago, Reid Rosefelt said:

I hope you can listen to the moist audio without too much agony.  Maybe it would help if I called it Air Rosefelt Studios? 

it's certainly not agony

visually the best yet  and the glasses reflections are gone.

Reid if you want to send me the audio I'm happy to make it 'mono' or tell you how to do it yourself in cubase ..PM me if you need to.

Again,  it's nitpicking , but I'd like the audio to be 'drier' which means closer micing and some blankets/duvets...although that would be icing on the cake

also one very minor thought - I'm sure you've got an infinite store of these stories, and it's great you are enthusiastic about getting them out there, but if it were me I'd release them on a weekly schedule, plan 'long term' - but what do I know ? 

34 minutes ago, DanH002 said:

So, I was thinking when things calm down... I have CB 11 on a desktop already with the E-Licenser. I would like to install CB 12 on a new MacBook (with no previous installation). But, will that render my desktop's CB 11 as no longer usable?

 

you'll be fine

the CB11 will still need the dongle but your new C12 MacBook will be able to use the dongle-less licence.

1 minute ago, locrian said:

Which one?  Honestly I seldom use SB plugs anymore (in part b/c of my visits to this site).

curveEQ

Just now, locrian said:

Hmm, I didn't realize that (I assumed they were made by Steinberg).  I guess "technical reasons" is a euphemism for licensing issues.

they buy stuff in from 3rd parties - aren't they still shipping a Voxengo plug with C12 still ?

14 minutes ago, locrian said:

A very useful new feature I just discovered is the ability to create custom scripts for all your MIDI controllers.

 

a good addition ?

was supposed to be in V11 so only 18 months delayed