chap_sistine Posted November 15, 2019 Author Share Posted November 15, 2019 I hoped that the new BandLab Assistant 5.1.1 would solve my problem (blank screen). But still no chance to come around that activation s... since the end of October. I had uninstalled both the Assistant and CbB and tried to reinstall BA endless times. But now I have no more ideas! ☹️ Link to comment Share on other sites More sharing options...
HIBI Posted November 15, 2019 Share Posted November 15, 2019 52 minutes ago, chap_sistine said: I hoped that the new BandLab Assistant 5.1.1 would solve my problem (blank screen). But still no chance to come around that activation s... since the end of October. I had uninstalled both the Assistant and CbB and tried to reinstall BA endless times. But now I have no more ideas! ☹️ You might want to open a support ticket if you did not yet. 1 1 Link to comment Share on other sites More sharing options...
scook Posted November 15, 2019 Share Posted November 15, 2019 Yeah, that was my thought too. The email address is support@cakewalk.com If a ticket is not open, it might be time to open one. 1 1 Link to comment Share on other sites More sharing options...
User 905133 Posted November 15, 2019 Share Posted November 15, 2019 54 minutes ago, chap_sistine said: I hoped that the new BandLab Assistant 5.1.1 would solve my problem (blank screen). But still no chance to come around that activation s... since the end of October. I had uninstalled both the Assistant and CbB and tried to reinstall BA endless times. But now I have no more ideas! ☹️ I suspect that there might be different reasons why BandLab Assistant fails to update and that different solutions might work for different people. However, I have found that going into Task Manager and killing the leftover processes helped solve it again for me when I had trouble updating to v.5.1.1 last night Please note: I deliberately left Cakewalk running to make sure that wasn't the problem. For me, it didn't prevent me from updating BandLab Assistant. 1 Link to comment Share on other sites More sharing options...
Noel Borthwick Posted November 15, 2019 Share Posted November 15, 2019 2 hours ago, chap_sistine said: I hoped that the new BandLab Assistant 5.1.1 would solve my problem (blank screen). But still no chance to come around that activation s... since the end of October. I had uninstalled both the Assistant and CbB and tried to reinstall BA endless times. But now I have no more ideas! ☹️ @chap_sistine where are you getting a blank screen? In BA or CbB? BTW The new BandLab assistant 3.1.1 has a mechanism to manually refresh activation of CbB without having to reinstall the application or log out and back. See this screenshot. To access that option click the dropdown menu next to the open button. 1 1 1 Link to comment Share on other sites More sharing options...
chap_sistine Posted November 16, 2019 Author Share Posted November 16, 2019 11 hours ago, HIBI said: You might want to open a support ticket if you did not yet. I did on the 30 October. But no result until now, just the usual advices to re-download, reinstall, use administrator rights to run. Link to comment Share on other sites More sharing options...
chap_sistine Posted November 16, 2019 Author Share Posted November 16, 2019 9 hours ago, Noel Borthwick said: where are you getting a blank screen? In BA or CbB? Thanks for your response! I get the blank screen with BA, the first time when it is started during the installation process. When I quit BA with the icon on the task bar and restart it, it is the same just a blank white hole on my screen. So I cannot do anything. I looked in the BA folders under AppData if there is some information or log file, but there is only a log file folder. Thanks for the tip with the "Refresh Activation" menu item in BA, but as I told you I cannot use BA. Link to comment Share on other sites More sharing options...
Frank Cheney Posted November 17, 2019 Share Posted November 17, 2019 Bandlab Assistant is not alone in being buggy, I have a commerial product that I researched, purchased and registered using my internet connection but when logging in to the apps portal, it responds with some nonsense about 'a problem with your internet connection...please try again'. I realize there is an international shortage of good coders...but the trend of companies overcomplicating the basics for the sake of gathering data/statistics/trends yada yada yada backfires loudly, but the beancounters are deaf to reality, and demand more and more info to be harvested. 1 Link to comment Share on other sites More sharing options...
Jim Fogle Posted November 19, 2019 Share Posted November 19, 2019 I was frankly surprised to see anything like the "Refresh Activation" selection added to BandLab Assistant. While Cakewalk by BandLab is part of BandLab and BandLab is part of BandLab Technologies the parts are spaced all across the globe. While the nucleus of the Cakewalk by BandLab staff is based in Boston, Massachusetts, USA the BandLab social music creation platform and BandLab Technologies ownership is based in Singapore. Even with e-mail and voice over internet communication across that many time zones and distance must be difficult. I don't know this for fact but I strongly suspect BandLab Assistant was created and is maintained by the Singapore staff. I suspect their main focus is support and media creation for the online BandLab platform. Take a look and you'll discover there is a lot of online activity happening on that side of the world. Meanwhile, for the most part Cakewalk by BandLab remains predominately a standalone product. If my thoughts are anywhere close to accurate it likely takes a mandate from upper management followed by strong oversight or a priority setting meeting for a relatively small task like getting something added to BandLab Assistant to even get placed on the priority "to do" list. Kudos to Cakewalk by BandLab for getting it done. Link to comment Share on other sites More sharing options...
scook Posted November 19, 2019 Share Posted November 19, 2019 5 minutes ago, Jim Fogle said: I don't know this for fact but I strongly suspect BandLab Assistant was created and is maintained by the Singapore staff. This is correct 1 Link to comment Share on other sites More sharing options...
chap_sistine Posted November 19, 2019 Author Share Posted November 19, 2019 I solved the problem. I tried to fix the problem in a number of ways, but nothing helped. No more responses from support. Yesterday I was searching the internet again to find a solution. I came across a thread (not in this forum) where someone had trouble activating CbB with the Assistant (2018). All the way down this long thread the guy said he had fixed it, but did not know the reason. But one thing he had listed seemed interesting for me: He created a new administrator user to install BA. Although my case was different, I gave it a try. And really with the new administrator user I could use BA without pain! I don't care about the reason, it is most important to me that I could install CbB with new activation. By the way lately I installed a new version of another free program, Audacity. I downloaded the zip file, extracted the program to my former location, started it and all was fine! I know, that's the old way we installed programs and plugins, but it is so much easier and hassle-free IMHO! Today developers make installing more and more sophisticated! Chapman Link to comment Share on other sites More sharing options...
Kurre Posted November 19, 2019 Share Posted November 19, 2019 Is it only me? Since BA 5.1.1 update the login to this forum is easier with one step less. Link to comment Share on other sites More sharing options...
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