simon

you're not coming off unprofessionally at all ! ...if it was me I'd be STEAMING I was just suggesting that you didn't let MY frustration with SB become contagious Ben is great (Matthias much, much, much less so !) - I think they'll try to help

Excellent - but if you've tried it I'm not sure why you suggest that you can replicate it simply by using 'loops in a DAW' ?

I'm not sure where in the world you are but I'd totally ignore local support - they don't really have a clue. Just start a new thread over on the Steinberg forum in the Cubase section - explain what has happened in detail and tag "@Ben_at_Steinberg" and "@Matthias_Quellmann" Hopefully Ben will take a look and help out - he's the one the wrote the new auth scheme (basically!) and they are there firefighting It's totally unacceptable that you would lose licences (although they will be recorded somewhere because the system doesn't allow them to be lost) - but you will get sorted if you are persistent (and polite !) (and apologies if you've already tried this)

a link for those interested in what Kyle had to say https://vi-control.net/community/threads/shimmer-shake-strike-2.122347/

https://www.waves.com/downloads/release-notes

have you tried SSS1 or SSS2 ?

Tim - have you tried posting over on the SB forum - there's a specific thread where SB staff are attempting to help people individually - you may get a quicker and better response there. I know you shouldn't have to but sometimes it's worth just going 'around' the problem. I think the helpdesk people are overwhelmed (and useless)

Full disclosure - I got my grace period updates in very, very early way before meltdown - and it all went smoothly. (sorry not trying to rub it in!) But basically that's because I know the software well and lucked out getting the right procedure. It's overly and complicated and tortuous process that has so many ways to fall over or confuse. Email, download codes - elicencer codes etc etc I think we can all agree that the transition was going to be difficult - but Steinberg have made some very odd decisions on how to implement it. It's all down to Steinberg's intense paranoid about piracy. BTW It's fairly normal with Steinberg to never get a reply from support and you are best asking over at the forum is you have a 'tech issue' - licensing issues need to be dealt with by them obviously.

They always blame the elicenser servers - and they have been doing that for many, many years.....as if it's something they have ZERO control over. They obviously didn't want to spend any money or development time improving them, but that was Steinberg's decision. The elicenser servers are only one part of the issue here though - even in the new system they seem to have developed a suite of different applications to: - manage - download -authorise None of these applications talk to each other - and even when logged in they mainly haven't got a CLUE on what software you actually own or what needs to be installed or updated. ALSO Instead of waiting until they had more software ready to move over to the new licensing system before going live they push GO on their flagship product. So maximum strain on the broken system and also meaning that after all the pain most people are stuck with the dongle anyway. I could go on as the issues don't end there ! - Steinberg have created a total shambles of their own making - and that would be bad even IF they actually had a working support service....but they don't. /RANTOFF PS I'm a Steinberg software fan ! but it's painful to watch such bad management over at SB HQ and most of the time they have their heads stuck in the sand (or elsewhere!) pretending it isn't happening.

I picked this up - and yes it's too expensive as an upgrade, but putting that to one side It does sound good - lots of detail improvements/enhancements in the playback engine and a lot of extra sounds and lots of presets/snapshots if that's your thing.

That's not actually true - but why let facts get in the way of your delusions ? Hopefully we can agree that the death of ALL innocent people is a terrible crime - to equate this with the removal of ilok support (which isn't strictly true either) shows a huge disrespect for those lives lost and you should be ashamed.

However inconvenient that is for our friends, fellow musicians and engineers in those countries it's not nearly as inconvenient as being shot at. I think we should bear that in mind when we complain about the actions of others during the current war. You might not agree with them but at least they are trying to are doing something to help.

Steinberg support is always famously bad, I mean really bad ! Add the fiasco of the C12 rollout and it's obviously reached total collapse. I know it's no consolation but I'm sure they'll sort you out eventually - and there really isn't much in C12 worth using...plus the usual SB bugs. I'm sticking to C11 for the time being. For this upgrade you had to: Make sure your elicencer software was installed and up to date Install the Steinberg Download Assistant Install the Steinberg Activation Manager install the Steinberg Library Manager Log in to the Steinberg Download Assistant Log in to the Steinberg Activation Manager - it's a different bit of software but can't share a login so that's 2 logins Attempt to find a licence to upgrade with the Activation Manager and elicencer software Generate an email with an Download Activation Code Put the activation code into the Steinberg Download Assistant to generate a elicencer code Find out what software you need to download in the Steinberg Download Assistant, which miraculously has ZERO idea what you own, or what you have installed - despite being logged into your account and being able to see your elicencer Work out what needs to be updated (hint the Simon Philips drums have been updated but there is no way of telling in the SDA) Make sure your C11 licence now says "not upgradable" (how confusing is that ? why not say UPGRADED ?) so that a C12 licence is generated in your online account - although the elicencer server is an old 286 PC and is totally slammed - so this may not ever happen Go back into Steinberg Activation Manager and enable a licence on your PC/Mac Make sure any new content that has been downloaded is installed in the Steinberg Library Manager Install Cubase 12 What could possibly go wrong ?! And after all that you still need to use the dongle because ALL your other Steinberg licences that you use are still there. Also the new Activation Manager just grabs licences from your account without asking - I had c12 LE installed on my laptop and it just assigned a C12 licence out of my account - never told me - and if you look online all you see is a cryptic PC ID so you can't tell where your licences have gone. There are lots of other gotchas but this post has gone on long enough It's a MASSIVE mess - look at the steinberg forums, it's pretty bad.

it's worse than an IKM rollout !

I wonder if somebody took exception to this ? https://twitter.com/iZotopeInc/status/1500936031784386569

nothing here - but how did you find out ? did you get password change emails ?

I think EFX Fragments is a bit more 'musical' - if that makes any sense ?

unfortunately, that's the SB way ?

Carl - I'm reluctant to make this personal but I've taken a quick look at your post history and I'm not seeing you doing much to positively contribute to this forum over your 110 posts, although I do see a lot of complaining about what other people are doing.......So if it's all the same to you I'll keep hugely enjoying Reid's post and discount your (faux?) annoyance. Is that ok by you ?

it's certainly not agony

visually the best yet and the glasses reflections are gone. Reid if you want to send me the audio I'm happy to make it 'mono' or tell you how to do it yourself in cubase ..PM me if you need to. Again, it's nitpicking , but I'd like the audio to be 'drier' which means closer micing and some blankets/duvets...although that would be icing on the cake also one very minor thought - I'm sure you've got an infinite store of these stories, and it's great you are enthusiastic about getting them out there, but if it were me I'd release them on a weekly schedule, plan 'long term' - but what do I know ?

you'll be fine the CB11 will still need the dongle but your new C12 MacBook will be able to use the dongle-less licence.

curveEQ

they buy stuff in from 3rd parties - aren't they still shipping a Voxengo plug with C12 still ?

a good addition ? was supposed to be in V11 so only 18 months delayed