Cannot activate Cakewalk neither online nor offline

[rick_hardy]

Dear all

When exporting my offline activation request, whatever username (@rick_hardy) or email address I enter, I then get an error when processing this request (*.crq) thru the Product Center: "User name in request (@rick_hardy) does not match currently logged in user". Can someone give me a clue ? I think it has to do with changing my email address a few month ago... But cannot get rid of it. Help !

 

[HIBI]

How about trying with "rick_hardy" without the "@" mark?

[John Vere]

What he said, you can see that is your name in the middle at the top of your screenshot. There's no @ 

 

I never use my user name, I just use my email and password. 

Edited April 16 by John Vere