I was quite patient with support. I chatted with them on launch day, and they said that they
couldn't resolve my problem and that I'd have to wait. I had already sent in a support ticket,
which I STILL have not heard ONE WORD back on, today being the NINTH DAY!
I chatted with them again yesterday, and was not so "professional" after the person to whom
I was speaking wasn't listening, but rather trying to make ME out to be the problem! That was
the straw that broke the Camel's back, so to speak!
They KNOW, without a doubt that THEY are the problem, but they're playing games, rather
than addressing the issue! Even if they just said "We're going to do these ONE at a time", that
would be better than trying to make it seem like "The Customer" caused this issue! If they were
REALLY handling the Support Tickets in the order received, they most certainly should have
responded to my ticket already, but they haven't!
Steinberg has lost my respect, and my business. Their Customer Service has always been
"questionable" at best, but NOW it's just sheer stupidity on THEIR part, and I want no part of it!
I think Yamaha buying them has only made them worse, not better! For over 20 years I've been a
Steinberg customer...buying in at Cubase 3, but they just REALLY don't give a crap!