pedwal wally wally wha Posted yesterday at 05:27 PM Share Posted yesterday at 05:27 PM 1 minute ago, Stewart Kingsley said: Latest version of Sonar still will not continue starting after showing the splash window. Is there a way to get some kind of diagnostics information that I can then post to show the issue I have? you can check windows event viewer, or more hardcore, attach windbg to the sonar process and that will halt on any exceptions, if sonar's not offering you a dmp file 1 Link to comment Share on other sites More sharing options...
Stewart Kingsley Posted yesterday at 05:41 PM Share Posted yesterday at 05:41 PM 6 minutes ago, pedwal wally wally wha said: you can check windows event viewer, or more hardcore, attach windbg to the sonar process and that will halt on any exceptions, if sonar's not offering you a dmp file Application Error: 1000 Faulting application name: Sonar.exe, version: 31.7.0.84, time stamp: 0x6871641a Faulting module name: Sonar.exe, version: 31.7.0.84, time stamp: 0x6871641a Exception code: 0xc0000005 Fault offset: 0x00000000006b552b Faulting process id: 0x31BC Faulting application start time: 0x1DBF35168B247FA Faulting application path: C:\Program Files\Cakewalk\Sonar\Sonar.exe Faulting module path: C:\Program Files\Cakewalk\Sonar\Sonar.exe Report Id: a134e34d-56ad-476b-a966-59ad360e7acb Faulting package full name: Faulting package-relative application ID: Windows Error reporting: 1001 Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Sonar.exe P2: 31.7.0.84 P3: 6871641a P4: Sonar.exe P5: 31.7.0.84 P6: 6871641a P7: c0000005 P8: 00000000006b552b P9: P10: Attached files: These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Sonar.exe_3492c9dae99c859efc9b94b8a72f4826cd7ba0c5_b265c456_818c837e-39a2-44d6-bb86-2657129023f7 Analysis symbol: Rechecking for solution: 0 Report Id: a134e34d-56ad-476b-a966-59ad360e7acb Report Status: 4 Hashed bucket: Cab Guid: 0 Windows Error reporting: 1001 Fault bucket 1595593941533195849, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Sonar.exe P2: 31.7.0.84 P3: 6871641a P4: Sonar.exe P5: 31.7.0.84 P6: 6871641a P7: c0000005 P8: 00000000006b552b P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4c304880-a61e-49e3-bc46-140c1505ce27.tmp.WERInternalMetadata.xml These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Sonar.exe_3492c9dae99c859efc9b94b8a72f4826cd7ba0c5_b265c456_818c837e-39a2-44d6-bb86-2657129023f7 Analysis symbol: Rechecking for solution: 0 Report Id: a134e34d-56ad-476b-a966-59ad360e7acb Report Status: 268435456 Hashed bucket: 233ab6296666c9327624b03c6ad9fe49 Cab Guid: 0 WER.4c86810c-2ddc-491b-8f78-8d245810ee7a.tmp.WERInternalMetadata.xml 1 Link to comment Share on other sites More sharing options...
King Burton Posted yesterday at 05:50 PM Share Posted yesterday at 05:50 PM Oh, no!!! Turn my back and all has changed to almost unrecognizable! Where is Bandlab? OK - so downloaded Cakewalk Product Center. I have a dedicated recording drive. I do not have recording software installed to C drive (for Windows, Outlook, and computer tools.). Cakewalk seems to install pieces across several drives and previously had to search and replace files to recording drive. Looks like I have no option but to install CPC to another drive but C? If so, why? Will this be the same with Sonar too? If so, that's gonna really suck. Link to comment Share on other sites More sharing options...
pedwal wally wally wha Posted yesterday at 06:03 PM Share Posted yesterday at 06:03 PM 21 minutes ago, Stewart Kingsley said: Application Error: 1000 Faulting application name: Sonar.exe, version: 31.7.0.84, time stamp: 0x6871641a Faulting module name: Sonar.exe, version: 31.7.0.84, time stamp: 0x6871641a Exception code: 0xc0000005 Fault offset: 0x00000000006b552b Faulting process id: 0x31BC Faulting application start time: 0x1DBF35168B247FA Faulting application path: C:\Program Files\Cakewalk\Sonar\Sonar.exe Faulting module path: C:\Program Files\Cakewalk\Sonar\Sonar.exe Report Id: a134e34d-56ad-476b-a966-59ad360e7acb Faulting package full name: Faulting package-relative application ID: Windows Error reporting: 1001 Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Sonar.exe P2: 31.7.0.84 P3: 6871641a P4: Sonar.exe P5: 31.7.0.84 P6: 6871641a P7: c0000005 P8: 00000000006b552b P9: P10: Attached files: These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Sonar.exe_3492c9dae99c859efc9b94b8a72f4826cd7ba0c5_b265c456_818c837e-39a2-44d6-bb86-2657129023f7 Analysis symbol: Rechecking for solution: 0 Report Id: a134e34d-56ad-476b-a966-59ad360e7acb Report Status: 4 Hashed bucket: Cab Guid: 0 Windows Error reporting: 1001 Fault bucket 1595593941533195849, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Sonar.exe P2: 31.7.0.84 P3: 6871641a P4: Sonar.exe P5: 31.7.0.84 P6: 6871641a P7: c0000005 P8: 00000000006b552b P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4c304880-a61e-49e3-bc46-140c1505ce27.tmp.WERInternalMetadata.xml These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Sonar.exe_3492c9dae99c859efc9b94b8a72f4826cd7ba0c5_b265c456_818c837e-39a2-44d6-bb86-2657129023f7 Analysis symbol: Rechecking for solution: 0 Report Id: a134e34d-56ad-476b-a966-59ad360e7acb Report Status: 268435456 Hashed bucket: 233ab6296666c9327624b03c6ad9fe49 Cab Guid: 0 WER.4c86810c-2ddc-491b-8f78-8d245810ee7a.tmp.WERInternalMetadata.xml 6.71 kB · 0 downloads Useful for the devs 👍 Link to comment Share on other sites More sharing options...
Noel Borthwick Posted yesterday at 08:13 PM Share Posted yesterday at 08:13 PM The only thing useful to devs are minidumps not wer files. Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted 23 hours ago Author Share Posted 23 hours ago 3 hours ago, King Burton said: Oh, no!!! Turn my back and all has changed to almost unrecognizable! Where is Bandlab? OK - so downloaded Cakewalk Product Center. I have a dedicated recording drive. I do not have recording software installed to C drive (for Windows, Outlook, and computer tools.). Cakewalk seems to install pieces across several drives and previously had to search and replace files to recording drive. Looks like I have no option but to install CPC to another drive but C? If so, why? Will this be the same with Sonar too? If so, that's gonna really suck. Product Center is a small utility app, it would be unnecessary to install it to another drive. You really wouldn't benefit from doing that. Sonar allows you to pick the paths in the same way previous Cakewalk/SONAR versions have. If you have previous versions on the same system, it'll already pick up the existing shared install paths Link to comment Share on other sites More sharing options...
Stewart Kingsley Posted 23 hours ago Share Posted 23 hours ago 1 hour ago, Noel Borthwick said: The only thing useful to devs are minidumps not wer files. minidumps of what? The program crashes silently and does not provide any indication of what is happening. Link to comment Share on other sites More sharing options...
pedwal wally wally wha Posted 9 hours ago Share Posted 9 hours ago 14 hours ago, Stewart Kingsley said: minidumps of what? The program crashes silently and does not provide any indication of what is happening. the file you attached shows that the issue is to do with gig performer (grplscn) Link to comment Share on other sites More sharing options...
Noel Borthwick Posted 8 hours ago Share Posted 8 hours ago 15 hours ago, Stewart Kingsley said: minidumps of what? The program crashes silently and does not provide any indication of what is happening. Read the sticky FAQ on how to capture crash dumps. Have you looked in the crash dump folder? Sometimes even if the app disappears the dump file has indeed been saved. In cases where the application has no chance to capture the crash state, you can run Microsoft’s WinDbg tool and run Sonar from within the tool to intercept the crash. Its a more technical process however. Link to comment Share on other sites More sharing options...
Stewart Kingsley Posted 6 hours ago Share Posted 6 hours ago 1 hour ago, Noel Borthwick said: Read the sticky FAQ on how to capture crash dumps. Have you looked in the crash dump folder? Sometimes even if the app disappears the dump file has indeed been saved. In cases where the application has no chance to capture the crash state, you can run Microsoft’s WinDbg tool and run Sonar from within the tool to intercept the crash. Its a more technical process however. As I said, there are no crash reports, it seems to crash before the crash report system starts. Unless there is a command line switch or something to turn it on before its turned on? Link to comment Share on other sites More sharing options...
Noel Borthwick Posted 6 hours ago Share Posted 6 hours ago @Stewart Kingsley did you check the crash dump folder and check timestamps? Even if there was no visible crash dialog it often saves the file there. Link to comment Share on other sites More sharing options...
Stewart Kingsley Posted 6 hours ago Share Posted 6 hours ago 3 minutes ago, Noel Borthwick said: @Stewart Kingsley did you check the crash dump folder and check timestamps? Even if there was no visible crash dialog it often saves the file there. There is no Crash dump folder. It never got to that point. Link to comment Share on other sites More sharing options...
Noel Borthwick Posted 5 hours ago Share Posted 5 hours ago @Stewart Kingsley Send me a PM and we can try and assist you next week. Link to comment Share on other sites More sharing options...
Stewart Kingsley Posted 5 hours ago Share Posted 5 hours ago 4 minutes ago, Noel Borthwick said: @Stewart Kingsley Send me a PM and we can try and assist you next week. There is a miniDump file in Roaming\Cakewalk\Sonar\MiniDumps but its too big to attach (6.8Mb). Link to comment Share on other sites More sharing options...
Noel Borthwick Posted 4 hours ago Share Posted 4 hours ago 1 hour ago, Stewart Kingsley said: There is a miniDump file in Roaming\Cakewalk\Sonar\MiniDumps but its too big to attach (6.8Mb). This is all described in the FAQ here that I mentioned earlier. Sending the dump file to Cakewalk for analysis Once you have the dump file you can put it on a share like dropbox, google drive etc. Next, log a problem report case with Cakewalk and include the link to the dump file. If a Cakewalk staff member has requested info you may also PM the dump file link to them directly this way. Note: Dump files may include personally identifiable data so please do not post links to them publicly in the forums or elsewhere to protect your privacy. 2 Link to comment Share on other sites More sharing options...
Kevin Walsh Posted 1 hour ago Share Posted 1 hour ago I spent a day working with the latest drop, I haven't run across any issues. Of course I'm not as deep a user as many here, but I depend on the things I use and they all work flawlessly. Seems like a pretty solid effort, congrats Cakewalk! Link to comment Share on other sites More sharing options...
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