Cakewalk crashes when trying to open Project

[tdehan]

Today I am trying to open a project I've been working on in the past and each time I try to open it.  It says that the project has loaded successfully but Cakewalk instantly crashes and shuts down.  The is what Windows 11 Event Viewer says:

Faulting application name: Cakewalk.exe, version: 29.9.0.75, time stamp: 0x653027f8
Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82
Exception code: 0xc0000374

Faulting application name: Cakewalk.exe, version: 29.9.0.75, time stamp: 0x653027f8
Faulting module name: RBVirtualFolder64.dll, version: 1.31.33.0, time stamp: 0x59a3eb03
Exception code: 0xc0000005

 Anyone have any ideas or solution?

Thanks

Edited November 8, 2023 by tdehan

[Bristol_Jonesey]

Try opening in Safe Mode 

[tdehan]

It won't open in SAFE mode.  I get the following errors in Windows 11 Event Viewer.  Who can assist me with this issue?

Faulting application name: Cakewalk.exe, version: 29.9.0.75, time stamp: 0x653027f8
Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82
Exception code: 0xc0000374
Fault offset: 0x000000000010c7a9
Faulting process id: 0x0x372C
Faulting application start time: 0x0x1DA1322BCCE93D4
Faulting application path: D:\Program Files\Cakewalk\Cakewalk Core\Cakewalk.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 6f2a3aff-69b3-4556-bc08-1160bd39512d
Faulting package full name: 
Faulting package-relative application ID: 

Fault bucket 1502176500308707174, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Cakewalk.exe
P2: 29.9.0.75
P3: 653027f8
P4: StackHash_c59a
P5: 10.0.22621.2506
P6: bced4b82
P7: c0000374
P8: PCH_95_FROM_ntdll+0x000000000009FEC4
P9: 
P10: 

[Glenn Stanton]

reinstall CW and/or the redistributable package. 

[Xoo]

The offending(?) dll in the first post is from Roxio, so I'd suggest uninstalling/disabling that temporarily.

[Jonathan Sasor]

If the issue persists you can send us the dump file from the crash and we can check on our end. 

[tdehan]

11 minutes ago, Jonathan Sasor said:

If the issue persists you can send us the dump file from the crash and we can check on our end. 

Where do I find that?

[Jonathan Sasor]

5 minutes ago, tdehan said:

Where do I find that?

 

[tdehan]

29 minutes ago, Jonathan Sasor said:

 

I just created a support ticket and uploaded the .dmp file.  Thanks!

[tdehan]

51 minutes ago, Xoo said:

The offending(?) dll in the first post is from Roxio, so I'd suggest uninstalling/disabling that temporarily.

I uninstalled Roxio.  That did not fix the issue.

[Glenn Stanton]

what happens when you create a new blank project?

[tdehan]

1 hour ago, Glenn Stanton said:

what happens when you create a new blank project?

No issues.

[tdehan]

What's the next move here please?

[tdehan]

On 11/12/2023 at 7:25 AM, pwal said:

RBVirtualFolder64.dll is the offending DLL, which is a part of the "Roxio Burn" CD/DVD burning app, have you done a hard restart since uninstalling? these things usually install a driver to support their functionality, and expose a fake CD/DVD drive to windows - is that also gone?

/goodluck

Correct, I've done a hard restart since removing it.  And, since removing Roxio the error no longer shows RBVirtualFolder64.dll.  Event Viewer now just shows the following:

Faulting application name: Cakewalk.exe, version: 29.9.0.75, time stamp: 0x653027f8
Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82
Exception code: 0xc0000374
Fault offset: 0x000000000010c7a9
Faulting process id: 0x0x2550
Faulting application start time: 0x0x1DA133C531A6CE2
Faulting application path: d:\Program Files\Cakewalk\Cakewalk Core\Cakewalk.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 74fc0c3f-2b49-4afc-84fe-a64ff3c1d59b
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1502176500308707174, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Cakewalk.exe
P2: 29.9.0.75
P3: 653027f8
P4: StackHash_c59a
P5: 10.0.22621.2506
P6: bced4b82
P7: c0000374
P8: PCH_0D_FROM_ntdll+0x000000000009FEC4
P9:
P10:

[tdehan]

@Jonathan Sasor,  I sent the dump files requested over a week ago.  Is there any update to this issue?

Thanks

[John Vere]

Looks like you didn’t enter his name correctly. It should have been in black like this 

@Jonathan Sasor

[Jonathan Sasor]

@tdehan Looks like the crash is in VSCO2 Orchestra.dll that's corrupting memory. That would indicate it should open in safe mode if you choose not to load the plugins. 

[tdehan]

58 minutes ago, Jonathan Sasor said:

@tdehan Looks like the crash is in VSCO2 Orchestra.dll that's corrupting memory. That would indicate it should open in safe mode if you choose not to load the plugins. 

Thanks!  I opened it in SAFE mode and disabled the VSCO2 orchstra.dll.  That worked.  I am curious why this particular plugin would cause this as I've used it successfully in the past in other projects?

[John Vere]

remove unwanted solution. 

 

Edited November 17, 2023 by John Vere

[Larry Jones]

4 hours ago, tdehan said:

I am curious why this particular plugin would cause this as I've used it successfully in the past in other projects?

I rebuilt my system a couple of months ago and had a similar problem when trying to open some older projects. The offending plugin turned out to be the Cakewalk-bundled Breverb from back in the SONAR days. I stopped it from loading using Safe Mode, and the project opened and worked. But it turned out that I could re-insert Breverb in the same project and the project would load and function. Apparently at some point over the years there was an update to Breverb, and my older projects were looking for the pre-update version, and crashing the program when it tried to load the newer version instead. Maybe this answers your curiosity, although I think if it's fixed, you don't have to know what caused it.?