iZotope log-in problem (not a deal)

[MrFigg]

Sorry to post here but is anyone else having a problem looging in to their iZotope Account? I can't get in to the website or the portal. I know they're having issues with other parts but I can't find anything about not being able to log in. Thanks

[cclarry]

I just logged in without issue...

[audioschmaudio]

The issue might be your browser's autocomplete. Since the login for Izotope is now at https://auth.native-instruments.com, your browser might fill in your username and password from Native Instruments rather than Izotope.

[MrFigg]

Thanks guys. My account got blocked because I tried to log in so many times. I changed my password. Than I had to reinstall the Portal which gave an error message during installation...I clicked ignore and now it works. Has NI messed up the whole thing?

Edited September 21, 2023 by MrFigg

[mettelus]

I use a VPN and clean the registry often enough that it locks out the Product Portal (comes up blank). The way to force that into a log-in cycle is to hold down the SHIFT key when launching the Product Portal. I basically have to log in every single time now; it does not remember anything.

Quick Edit: I got that "blocked" message at one point too, and the shift-launch reset that as well. The account wasn't "blocked," it was the Product Portal settings.

Edited September 21, 2023 by mettelus

[kitekrazy]

8 hours ago, audioschmaudio said:

The issue might be your browser's autocomplete. Since the login for Izotope is now at https://auth.native-instruments.com, your browser might fill in your username and password from Native Instruments rather than Izotope.

Welcome to the NI clusterfrak.