james rector Posted September 4, 2023 Share Posted September 4, 2023 I tried to go to that link with 3 different browsers, and the button url says invalid. If I try to go to support link at bottom of forum the image captcha at bottom has an error and the image captcha at bottom does not work. Any know anything? Thanks. Link to comment Share on other sites More sharing options...
Lord Tim Posted September 4, 2023 Share Posted September 4, 2023 Which version of Cakewalk are you using for a start? Some server stuff has been changed over recently to cater for the upcoming release. You can get support at support@cakewalk.com if this stuff isn't getting you to them. 1 1 Link to comment Share on other sites More sharing options...
Matthew Carr Posted September 4, 2023 Share Posted September 4, 2023 I had something similar. I went to the menu option 'Help' \ 'Sign in to Bandlab' and after signing in, cakewalk authorised. I've just signed out, and no issues with auth 3 Link to comment Share on other sites More sharing options...
Music Revolution Brasil MRB Posted September 4, 2023 Share Posted September 4, 2023 (edited) the same hapen to me. But log out and log in doesnt worked.. Edited September 4, 2023 by Music Revolution Brasil MRB 1 Link to comment Share on other sites More sharing options...
LightBringer Posted September 5, 2023 Share Posted September 5, 2023 I installed the test to the update. Help / sign out / sign in worked for me. The save issue due to activation has been fixed. Thanks! Cheers! Link to comment Share on other sites More sharing options...
james rector Posted September 6, 2023 Author Share Posted September 6, 2023 On 9/4/2023 at 3:29 AM, Lord Tim said: Which version of Cakewalk are you using for a start? Some server stuff has been changed over recently to cater for the upcoming release. You can get support at support@cakewalk.com if this stuff isn't getting you to them. Link to comment Share on other sites More sharing options...
james rector Posted September 6, 2023 Author Share Posted September 6, 2023 On 9/4/2023 at 4:14 PM, Music Revolution Brasil MRB said: the same hapen to me. But log out and log in doesnt worked.. Exactly. Link to comment Share on other sites More sharing options...
james rector Posted September 6, 2023 Author Share Posted September 6, 2023 On 9/4/2023 at 3:35 AM, Matthew Carr said: I had something similar. I went to the menu option 'Help' \ 'Sign in to Bandlab' and after signing in, cakewalk authorised. I've just signed out, and no issues with auth Just tried that. The attached pic is what it did. Link to comment Share on other sites More sharing options...
james rector Posted September 6, 2023 Author Share Posted September 6, 2023 Go to help / refresh activation - says Link to comment Share on other sites More sharing options...
Lord Tim Posted September 6, 2023 Share Posted September 6, 2023 This is likely due to the server being changed over to cater for the upcoming product launches. Looks like some teething pains while this is getting switched over. Shoot support a message: support@cakewalk.com - they'll be able to sort it out for you, like the toast message says. 3 Link to comment Share on other sites More sharing options...
james rector Posted September 6, 2023 Author Share Posted September 6, 2023 6 minutes ago, Lord Tim said: This is likely due to the server being changed over to cater for the upcoming product launches. Looks like some teething pains while this is getting switched over. Shoot support a message: support@cakewalk.com - they'll be able to sort it out for you, like the toast message says. Ok will try, thanks. 1 Link to comment Share on other sites More sharing options...
james rector Posted September 6, 2023 Author Share Posted September 6, 2023 The problem is resolved now. I uninstalled whatever version and installed a new one and that seems to have fixed the problem. Link to comment Share on other sites More sharing options...
Noel Borthwick Posted September 7, 2023 Share Posted September 7, 2023 @james rector its not clear which version of CbB you were running. Which version did you uninstall and which version was installed again? Link to comment Share on other sites More sharing options...
Noel Borthwick Posted September 7, 2023 Share Posted September 7, 2023 On 9/5/2023 at 10:40 PM, james rector said: Just tried that. The attached pic is what it did. This error typically is caused by timeouts from the browser communicating with the application. It can be caused by external issues like an AV blocking socket communications or a browser issue. If that happens try disabling AV's and restart the PC and try again after signing out and signing back in from within the Cakewalk app. 1 Link to comment Share on other sites More sharing options...
james rector Posted September 30, 2023 Author Share Posted September 30, 2023 I contacted support, and we got it sorted out. Thanks Noel for your suggestions. Link to comment Share on other sites More sharing options...
Patrick Colton Posted October 16, 2023 Share Posted October 16, 2023 On 9/4/2023 at 2:35 AM, Matthew Carr said: I had something similar. I went to the menu option 'Help' \ 'Sign in to Bandlab' and after signing in, cakewalk authorised. I've just signed out, and no issues with auth That works and if you're already signed in, sign out and in again. Link to comment Share on other sites More sharing options...
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