Syphus Posted June 20, 2021 Share Posted June 20, 2021 (edited) Did a search - could not find anything. I noticed that I did not get a message telling me that there was a "Early Access" available. So I ran the "Check for Update" in the Help drop down and I got a dialog box telling me that there was a "Connection Error" Check back later". I am using the latest version of cakewalk. Tried rebooting and that did not help. Just update the Bandlab Assistant and tried it again - no luck. Internet seems fine . . . Anyone else seeing this or is it just me? Thanks, Syphus Edited June 23, 2021 by Syphus Solved Link to comment Share on other sites More sharing options...
Noel Borthwick Posted June 21, 2021 Share Posted June 21, 2021 Is this problem still occurring? It could have been a connectivity issue on your end. Link to comment Share on other sites More sharing options...
Syphus Posted June 22, 2021 Author Share Posted June 22, 2021 @Noel Borthwick Sorry for the late reply . . . Everything seems good on my end. I'm not having any internet connectivity problems that I can detect. Just checked and the error is still occurring. I don't know if refreshing uses the the connection (I imagine it does), but that is functioning. Is there anything I can do to check the Cakewalk connectivity? I'm running 2021.04 build 175. Thanks, Syphus Link to comment Share on other sites More sharing options...
Kurre Posted June 22, 2021 Share Posted June 22, 2021 Could it be that you never logged out of Bandlab Assistant? If Cakewalk also tries to log in to Bandlab i imagine that could happen. Link to comment Share on other sites More sharing options...
Syphus Posted June 22, 2021 Author Share Posted June 22, 2021 (edited) 2 hours ago, Kurre said: Could it be that you never logged out of Bandlab Assistant? If Cakewalk also tries to log in to Bandlab i imagine that could happen. I'm not sure what you mean by the above? I normally stay logged in to BA, but I don't have it running. Also as part of this (process), I updated BA to the latest version and re-logged in. The "refresh" detection seems to be functioning. If it was a case of Cakewalk trying to login again, would it not let me know if that was a problem. I seem to recall at one point Cakewalk did tell me to login to BA for refresh checks . . . (I guess I do know what you mean). I don't know how this process works and if that was the case (clashing login) I would think someone would have already said something about having a problem. I just checked the "Help" drop down and CW does show me logged in to bandlab Thanks, Syphus Edited June 22, 2021 by Syphus Link to comment Share on other sites More sharing options...
Syphus Posted June 22, 2021 Author Share Posted June 22, 2021 31 minutes ago, pwalpwal said: firewall No, not it . . . just shut it off - the message Thanks Link to comment Share on other sites More sharing options...
Noel Borthwick Posted June 22, 2021 Share Posted June 22, 2021 Can you post a screenshot of the dialog you are seeing? Checking for updates doesn't require you to be logged into your bandlab account. Its completely different. However its worth checking if you are able to sign in to BandLab from within cakewalk and browse the BandLab library. Link to comment Share on other sites More sharing options...
Syphus Posted June 22, 2021 Author Share Posted June 22, 2021 3 hours ago, Noel Borthwick said: Can you post a screenshot of the dialog you are seeing? Checking for updates doesn't require you to be logged into your bandlab account. Its completely different. However its worth checking if you are able to sign in to BandLab from within cakewalk and browse the BandLab library. The above is the error message. I took a project and uploaded it to my bandlab library from in Cakewalk without a problem and was able to browse the project. Also logged out and then logged back in from within Cakewalk to Bandlab (got the refreshed message). Thanks, Syphus Link to comment Share on other sites More sharing options...
Noel Borthwick Posted June 23, 2021 Share Posted June 23, 2021 @Syphus I'll send you a build tomorrow with some extended error checking. Where are you located in case this is a region specific error? Link to comment Share on other sites More sharing options...
Syphus Posted June 23, 2021 Author Share Posted June 23, 2021 5 hours ago, Noel Borthwick said: @Syphus I'll send you a build tomorrow with some extended error checking. Where are you located in case this is a region specific error? @Noel Borthwick Located at Michigan, USA Syphus Link to comment Share on other sites More sharing options...
Noel Borthwick Posted June 23, 2021 Share Posted June 23, 2021 @Syphus I sent you a link to a build to try. Please report back on your findings. Link to comment Share on other sites More sharing options...
Noel Borthwick Posted June 23, 2021 Share Posted June 23, 2021 For the record the error is caused by a missing components in Windows 7. After I sent an updated build this is the actual error reported. For the record again, anyone running Win 7 is running it at their own risk since its an unsupported OS by both Microsoft and Cakewalk. We do not block installation today but cannot guarantee that all parts of the application will work. Link to comment Share on other sites More sharing options...
Syphus Posted June 23, 2021 Author Share Posted June 23, 2021 With Noel's help we were able to track this down and provide a solution to get it fixed . . . the notes are: Precursor: I had a internet error a few weeks back and I believe that is what may have cause this to occur since I never had this problem before this. I don't know how I fixed my connection at that time. Also I am running Win 7 (Still!), although I don't think that was the problem since this has been working all along. Problem: When clicking on "Check for Updates" I received this message: The reason was because I was missing TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP. Per Noel, I could not run a "Secure Https" connection out of Cakewalk. Solution( in this case): Went to this page: https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392#bkmk_easy and applied the "Easy Fix" This made my Cakewalk able to connect and check for updates: So Setting to Solved and big thanks to Noel for helping me out. Bakers are the best! Syphus 1 Link to comment Share on other sites More sharing options...
Mark Moore Posted January 24, 2022 Share Posted January 24, 2022 Thanks Syphus, this worked for me. Note: After fix restart Cakewalk before trying to update it. Cakewalk updated to newest version and still seems to operate under Windows 7. Link to comment Share on other sites More sharing options...
RBH Posted January 25, 2022 Share Posted January 25, 2022 Thanks to all - Mark ( MSMcloud ) pointed me to this same easy fix from microsoft. I was able to update via bandlab - but will try this on the next update. Link to comment Share on other sites More sharing options...
서울대학교서울대학교 Posted February 26, 2022 Share Posted February 26, 2022 Thank you. Thanks to you, my problem has been solved. Win7 user. Link to comment Share on other sites More sharing options...
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