InstrEd Posted July 14, 2020 Share Posted July 14, 2020 @Sheens Muppet to Muppet be-careful Bill is from the Deep South and probably is better at Voodoo then you ? 1 1 Link to comment Share on other sites More sharing options...
bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 One of the guys from Sweetwater called after being told the situation. He said he read the paperwork on Presonus purchase policies and my invoice. He and Sweetwater Support are going to call their contacts at Presonus and try to fix the situation and at the least I should have the Studio One Artist 5 upgrade for free as advertised He hope he is successful! Link to comment Share on other sites More sharing options...
bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 4 minutes ago, InstrEd said: @Sheens Muppet to Muppet be-careful Bill is from the Deep South and probably is better at Voodoo then you ? Come to think about it I Am right down the road from Presonus! Link to comment Share on other sites More sharing options...
InstrEd Posted July 14, 2020 Share Posted July 14, 2020 1 hour ago, bayoubill said: Come to think about it I Am right down the road from Presonus! Now that is too funny! Time for a road trip. Link to comment Share on other sites More sharing options...
Sheens Posted July 15, 2020 Share Posted July 15, 2020 Link to comment Share on other sites More sharing options...
craigb Posted July 15, 2020 Share Posted July 15, 2020 I can't believe you still don't have your upgrade Bill! Don't they know who you ARE???!!! ? Oh, wait... That might be part of the problem... ? Nevermind! (??) 1 Link to comment Share on other sites More sharing options...
bayoubill Posted July 15, 2020 Author Share Posted July 15, 2020 (edited) I finally heard back from Presonus! They gave me a list of instructions which btw were the same instructions that were sent by email. They did apologize for the inconviennce and all i have to do is follow their instructions. They also listed the problems dealing with my issue and the dates that they were fixed. They also mentioned there is a grace period for redeeming Studio One 5 Artist. I'm really tempted to post what they sent but there is a disclaimer that all the material covered is the property of Presonus So I'm back to ground ZERO Edited July 15, 2020 by bayoubill Link to comment Share on other sites More sharing options...
57Gregy Posted July 15, 2020 Share Posted July 15, 2020 "I know Strummy, Ed, craigb, Kenny, ensconced, paulo, the other Ed, Mesh, Wibbles, S.L.I.P. , Gswitz " Not even an honourable mention. And I'm the only one here who has met your nephew. ☹️ 1 Link to comment Share on other sites More sharing options...
bayoubill Posted July 15, 2020 Author Share Posted July 15, 2020 (edited) FIXED! Edited July 15, 2020 by bayoubill Link to comment Share on other sites More sharing options...
InstrEd Posted July 15, 2020 Share Posted July 15, 2020 3 minutes ago, bayoubill said: FIXED! Puppy, Kitty or Bunny? Link to comment Share on other sites More sharing options...
bayoubill Posted July 15, 2020 Author Share Posted July 15, 2020 This is the statement that Presonus says disqualifies me for the free upgrade to Studio One 5 Artist Note: If you registered a copy of Studio One 4 Artist OEM or Studio One Professional OEM during the grace period, we are sorry but you are not eligible for an upgrade. This says OR not AND I doesn't say AND OR I have proven I bought Studio One 4 Artist and NOT an OEM copy but that doesn't matter case closed Link to comment Share on other sites More sharing options...
bayoubill Posted July 15, 2020 Author Share Posted July 15, 2020 (edited) I also recieved an email from a Presonus sales rep. Apparently because of the line "If you registered a copy of Studio One 4 Artist OEM or Studio One Professional OEM during the grace period, we are sorry but you are not eligible for an upgrade." I'm not elegible for ANY upgrade prices from Studio One 4 now because I have an OEM version of Studio One 4 Edited July 15, 2020 by bayoubill Link to comment Share on other sites More sharing options...
bayoubill Posted July 15, 2020 Author Share Posted July 15, 2020 This is like buying a brand new model of a car then a little later you get a used car of the same model and having them say your warranty is null and void because you replaced your new car warranty with the old car warranty Is it me? Link to comment Share on other sites More sharing options...
bayoubill Posted July 15, 2020 Author Share Posted July 15, 2020 (edited) when I bought Sonar Platinum it didn't replace or overwrite everything pertaining to Sonar X3. It was separate. Looks like any new version of Studio One completely removes any other version from your PC I have no trace on my PC of Studio One 4 Artist. When I installed Studio One 4 Pro it was gone Edited July 15, 2020 by bayoubill Link to comment Share on other sites More sharing options...
Bapu Posted July 15, 2020 Share Posted July 15, 2020 @bayoubill Go check your PM Link to comment Share on other sites More sharing options...
Sheens Posted July 16, 2020 Share Posted July 16, 2020 just curious how the update is goin.. Link to comment Share on other sites More sharing options...
bayoubill Posted July 16, 2020 Author Share Posted July 16, 2020 Can’t talk now busy learning me Studio One 5 pro notation program 2 Link to comment Share on other sites More sharing options...
bayoubill Posted July 16, 2020 Author Share Posted July 16, 2020 I have figured out the big words like man you el Link to comment Share on other sites More sharing options...
Bapu Posted July 16, 2020 Share Posted July 16, 2020 Bill if you can read you'll likely never be a modern times present dent. Link to comment Share on other sites More sharing options...
bayoubill Posted July 16, 2020 Author Share Posted July 16, 2020 35 minutes ago, Bapu said: Bill if you can read you'll likely never be a modern times present dent. hhmmmm ........ yure riht Link to comment Share on other sites More sharing options...
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