husker

Just for Sampletank, you have to use both a Product manager, a separate sounds download, and a separate authorization manager.

Unfortunately, that is not the way it works. If it were, IK would be just like Native Instruments, Arturia, Waves, etc. , and the IK user base wouldn't complain. I don't drink coffee, but I did appreciate your snark. It put a smile on my face.

And that is the best part about this forum. Those members (like the aforementioned abacab and cclarry) that give up there time, energy, and efforts to help others. It was actually because of this forum that I ended up joining the GB.

Consumer market or not, there is simply no excuse to not even bother to read the detailed ticket I filled out.

I have never been an IK Multimedia customer, but I have watched them from afar. Some of their practices don’t have the best reputation around here, which has also kept me away from IK. However, I started following the thread, and got a bit interested when I found I could get into the $200 tier for around $112. I have recently started to learn guitar (and failing miserably), so I was most interested in Amplitude. I’m a synth guy, and though I don’t need them, I had been eyeing SampleTank and Syntronik as well. I don’t have too much interest in TRacks, as I have more effects than anyone could ever use - much like everyone else around here. I decided to buy into the group buy, and I thought I would put my thoughts down for anyone who is thinking about it, but has never had any dealings with IK. Their purchase process is extremely convoluted to me. Jam Points, Gear Credits, Custom Shop – it all seems needlessly complex. IK should really streamline this process. I purchased 200 gear credits, and was able to join the Group Buy successfully. I purchased Amplitude 5, chose SampleTank, Modo Bass, Modo Drums, and Syntronik Deluxe as my freebies. Special thanks to @abacab and @cclarry for their guidance. The installation and authorization programs are simply abysmal. There is no reason it should be this difficult. I “computer” for a living, so I’m very familiar with these processes. The disparate installation and authorization routines (oh, you have to use “this” authorization app for this, and the “other”authorization app for that) are just simply “dumb.” The inconsistencies are extremely frustrating. IK should really take a good, hard look at this. Modo Drums and Modo Bass were simple; everything else thus far has been a pain, and very confusing. In practice, the plugins work very well, and sound great. No real complaints at all about the actual plugins. They really are outstanding. Support – during my authorization and installation saga, I decided I would try out their support. In real life, I am an IT Director for a large corporation that has locations in 20 US states, as well as Mexico and Canada. We run a large Heldesk (and I’m ultimately responsible for it), so I am aware of the of the issues surrounding support. I filled out the ticket with all the required information and screenshots, as I know how important that is. The next day, I received a simple “boilerplate” response asking for the information and screenshots – it was clear no one had even bothered to read what I wrote. Again, a big “fail” to support – I’ve fired HelpDesk technicians for doing something similar. “Support” like that drives people away. Again, these are just my thoughts on my experiences as a new IK Customer. I really do appreciate the help of @abacab and @cclarry during my ordeals.

Always loved that song. Pure 80s goodness.

Edith: "Who's Juan?"

What did the email say? I didn't get one. (But I've never bought anything from IK either).

Just uninstalled LoopCloud. I feel more...... "clean."

Dealbreaker for me as well. Bye Loopcloud. Any other alternatives other than ADSR? (I need to check it out, I haven't yet). I don't even mind a low cost one, but LoopCloud was great until this.

New version is 1.2.7 As always, nothing on the XO support site about the update or any change log.

I really was hoping for the @abacab produced Cage Crickets. I was working on an ambient piece that it would have been perfect for. I'm sure the amount of round robins would have been sufficient.

I heard Cage Crickets is going to be the next 8Dio freebie...

@Peter - IK Multimedia - can you answer this?

What is the difference between TRackS 5 and TRacks5 SE ? Usually "SE" denotes a cut down version, but that doesn't seem to be the case here. It just seems like different plug ins.

Wait....Seriously???

I correct my previous statement. IK is not confusing, it is really confusing. Perhaps I'll just keep my money. Thank you all for your help and replies!

OK. So I buy $200 in Gear Credits. I download this thing: https://www.ikmultimedia.com/products/st4cs/ Somewhere in that application I can put the 200 Gear Credits in and "Buy" Amplitude 5. It is then registered in my account, and I am eligible for the group buy freebies?

Good thought. Got it. So where exactly is this "Custom Shop"?

OK. So I can't take 250 points and buy Syntronik Deluxe in a "Custom Shop"? (Still trying to figure out what that is).

OK. I have 51 Jampoints from some freebies and an old XChange collection. So now my thought process may change. I buy 200 credit pack AND a 50 credit pack, I can use my 51 Jampoints to make that purchase $158.98. I now have 250 Credits (they combine, right?) - so now I can buy Syntronik Delux for $250, then my freebies can all be $250 or less. Is this correct? Is this "Custom SHop" on the IK website?

OK. I just want to make sure: I buy Amplitude 5 for $199.99 - I can then choose TRacks 5 ($149.99), Sampletank 4 ($199.99), Modo Drum ($199.99), Modo Bass ($199.99), and Syntronik ($199.99) for free?

So, without going through 28 pages of thread. Is this the way it works? I buy something for X dollars - I can then choose (right now) 5 products that are less than X dollars for free? So, if I buy Amplitude for $199.99, I can choose 5 products of $199 or less?

IK is so confusing to me.... Maybe that's why I have no IK products.

Criminally underrated Yes album...