tdehan Posted November 8, 2023 Share Posted November 8, 2023 (edited) Today I am trying to open a project I've been working on in the past and each time I try to open it. It says that the project has loaded successfully but Cakewalk instantly crashes and shuts down. The is what Windows 11 Event Viewer says: Faulting application name: Cakewalk.exe, version: 29.9.0.75, time stamp: 0x653027f8 Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82 Exception code: 0xc0000374 Faulting application name: Cakewalk.exe, version: 29.9.0.75, time stamp: 0x653027f8 Faulting module name: RBVirtualFolder64.dll, version: 1.31.33.0, time stamp: 0x59a3eb03 Exception code: 0xc0000005 Anyone have any ideas or solution? Thanks Edited November 8, 2023 by tdehan Link to comment Share on other sites More sharing options...
Bristol_Jonesey Posted November 8, 2023 Share Posted November 8, 2023 Try opening in Safe Mode Link to comment Share on other sites More sharing options...
tdehan Posted November 9, 2023 Author Share Posted November 9, 2023 It won't open in SAFE mode. I get the following errors in Windows 11 Event Viewer. Who can assist me with this issue? Faulting application name: Cakewalk.exe, version: 29.9.0.75, time stamp: 0x653027f8 Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82 Exception code: 0xc0000374 Fault offset: 0x000000000010c7a9 Faulting process id: 0x0x372C Faulting application start time: 0x0x1DA1322BCCE93D4 Faulting application path: D:\Program Files\Cakewalk\Cakewalk Core\Cakewalk.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 6f2a3aff-69b3-4556-bc08-1160bd39512d Faulting package full name: Faulting package-relative application ID: Fault bucket 1502176500308707174, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Cakewalk.exe P2: 29.9.0.75 P3: 653027f8 P4: StackHash_c59a P5: 10.0.22621.2506 P6: bced4b82 P7: c0000374 P8: PCH_95_FROM_ntdll+0x000000000009FEC4 P9: P10: Link to comment Share on other sites More sharing options...
Glenn Stanton Posted November 9, 2023 Share Posted November 9, 2023 reinstall CW and/or the redistributable package. Link to comment Share on other sites More sharing options...
Xoo Posted November 9, 2023 Share Posted November 9, 2023 The offending(?) dll in the first post is from Roxio, so I'd suggest uninstalling/disabling that temporarily. Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted November 9, 2023 Share Posted November 9, 2023 If the issue persists you can send us the dump file from the crash and we can check on our end. Link to comment Share on other sites More sharing options...
tdehan Posted November 9, 2023 Author Share Posted November 9, 2023 11 minutes ago, Jonathan Sasor said: If the issue persists you can send us the dump file from the crash and we can check on our end. Where do I find that? Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted November 9, 2023 Share Posted November 9, 2023 5 minutes ago, tdehan said: Where do I find that? Link to comment Share on other sites More sharing options...
tdehan Posted November 9, 2023 Author Share Posted November 9, 2023 29 minutes ago, Jonathan Sasor said: I just created a support ticket and uploaded the .dmp file. Thanks! Link to comment Share on other sites More sharing options...
tdehan Posted November 9, 2023 Author Share Posted November 9, 2023 51 minutes ago, Xoo said: The offending(?) dll in the first post is from Roxio, so I'd suggest uninstalling/disabling that temporarily. I uninstalled Roxio. That did not fix the issue. Link to comment Share on other sites More sharing options...
Glenn Stanton Posted November 9, 2023 Share Posted November 9, 2023 what happens when you create a new blank project? Link to comment Share on other sites More sharing options...
tdehan Posted November 9, 2023 Author Share Posted November 9, 2023 1 hour ago, Glenn Stanton said: what happens when you create a new blank project? No issues. Link to comment Share on other sites More sharing options...
tdehan Posted November 12, 2023 Author Share Posted November 12, 2023 What's the next move here please? Link to comment Share on other sites More sharing options...
pwal³ Posted November 12, 2023 Share Posted November 12, 2023 RBVirtualFolder64.dll is the offending DLL, which is a part of the "Roxio Burn" CD/DVD burning app, have you done a hard restart since uninstalling? these things usually install a driver to support their functionality, and expose a fake CD/DVD drive to windows - is that also gone? /goodluck Link to comment Share on other sites More sharing options...
tdehan Posted November 13, 2023 Author Share Posted November 13, 2023 On 11/12/2023 at 7:25 AM, pwal said: RBVirtualFolder64.dll is the offending DLL, which is a part of the "Roxio Burn" CD/DVD burning app, have you done a hard restart since uninstalling? these things usually install a driver to support their functionality, and expose a fake CD/DVD drive to windows - is that also gone? /goodluck Correct, I've done a hard restart since removing it. And, since removing Roxio the error no longer shows RBVirtualFolder64.dll. Event Viewer now just shows the following: Faulting application name: Cakewalk.exe, version: 29.9.0.75, time stamp: 0x653027f8 Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82 Exception code: 0xc0000374 Fault offset: 0x000000000010c7a9 Faulting process id: 0x0x2550 Faulting application start time: 0x0x1DA133C531A6CE2 Faulting application path: d:\Program Files\Cakewalk\Cakewalk Core\Cakewalk.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 74fc0c3f-2b49-4afc-84fe-a64ff3c1d59b Faulting package full name: Faulting package-relative application ID: Fault bucket 1502176500308707174, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Cakewalk.exe P2: 29.9.0.75 P3: 653027f8 P4: StackHash_c59a P5: 10.0.22621.2506 P6: bced4b82 P7: c0000374 P8: PCH_0D_FROM_ntdll+0x000000000009FEC4 P9: P10: Link to comment Share on other sites More sharing options...
tdehan Posted November 16, 2023 Author Share Posted November 16, 2023 @Jonathan Sasor, I sent the dump files requested over a week ago. Is there any update to this issue? Thanks Link to comment Share on other sites More sharing options...
John Vere Posted November 16, 2023 Share Posted November 16, 2023 Looks like you didn’t enter his name correctly. It should have been in black like this @Jonathan Sasor Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted November 16, 2023 Share Posted November 16, 2023 @tdehan Looks like the crash is in VSCO2 Orchestra.dll that's corrupting memory. That would indicate it should open in safe mode if you choose not to load the plugins. Link to comment Share on other sites More sharing options...
tdehan Posted November 16, 2023 Author Share Posted November 16, 2023 58 minutes ago, Jonathan Sasor said: @tdehan Looks like the crash is in VSCO2 Orchestra.dll that's corrupting memory. That would indicate it should open in safe mode if you choose not to load the plugins. Thanks! I opened it in SAFE mode and disabled the VSCO2 orchstra.dll. That worked. I am curious why this particular plugin would cause this as I've used it successfully in the past in other projects? Link to comment Share on other sites More sharing options...
John Vere Posted November 16, 2023 Share Posted November 16, 2023 (edited) remove unwanted solution. Edited November 17, 2023 by John Vere Link to comment Share on other sites More sharing options...
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