Tim Smith 479 Posted March 12 54 minutes ago, Larry Shelby said: 11 days...nothing. Sorry to hear this. I'm not sure exactly what could be happening. You said your license did not show a grace period? Share this post Link to post Share on other sites
simon 2,453 Posted March 12 1 hour ago, Larry Shelby said: 11 days...nothing. I know you shouldn't have to but I really recommend you post your issue over at the Steinberg forum - it's possible, maybe likely, that you'll never hear back from SB support 1 Share this post Link to post Share on other sites
cclarry 25,440 Posted March 12 13 minutes ago, simon said: I know you shouldn't have to but I really recommend you post your issue over at the Steinberg forum - it's possible, maybe likely, that you'll never hear back from SB support Then they'll never get another penny from me...it's a simple thing Share this post Link to post Share on other sites
husker 975 Posted March 13 Well, I got my survey for my Steinberg ticket. I really let them have it. I let them have it for me, for Larry, and the for everyone else they've screwed in the past two weeks. 3 2 Share this post Link to post Share on other sites
Bapu 4,877 Posted March 13 14 hours ago, husker said: Well, I got my survey for my Steinberg ticket. I really let them have it. I let them have it for me, for Larry, and the for everyone else they've screwed in the past two weeks. 3 hours ago, cclarry said: Day 12...nothing Looks like your words (so far) have no sway @husker 1 Share this post Link to post Share on other sites
Paul Young 1,946 Posted March 13 Meanwhile Bandlab is free and works. It's visually more appealing. Share this post Link to post Share on other sites
LasWaltz 86 Posted March 13 32 minutes ago, Paul Young said: Meanwhile Bandlab is free and works. It's visually more appealing. Certainly Steinberg are running high risks here. They are not unbeatable anymore Share this post Link to post Share on other sites
Paul Young 1,946 Posted March 13 1 hour ago, LasWaltz said: Certainly Steinberg are running high risks here. They are not unbeatable anymore Among hobbyist who do electronic genres, who prefer better licensing, they were never in the game. Steinberg finally gave into having more than one machine. 2 Share this post Link to post Share on other sites
cclarry 25,440 Posted March 14 Day 13....nothing.... Share this post Link to post Share on other sites
Tim Smith 479 Posted March 14 @cclarry I would not give up. Cubase 12 is worth the trouble. If you copy the people @simon mentioned in your post on the Steinberg forum, I really think they will help you out. Share this post Link to post Share on other sites
cclarry 25,440 Posted March 14 (edited) 7 minutes ago, Tim Smith said: @cclarry I would not give up. Cubase 12 is worth the trouble. If you copy the people @simon mentioned in your post on the Steinberg forum, I really think they will help you out. There is nothing that they can do that will fix my problem, as I've already stated. My issue is not that the license won't convert, or anything of that nature. My issue is that my license doesn't even show "Grace Period Eligible", despite having been purchased 2 weeks AFTER the start of the Grace Period on 11/10. I purchased on 11/24. They have to fix my License in my account, otherwise it will never work, so all the advice in the world won't solve my problem! But I appreciate the concern, and the help! Edited March 14 by cclarry Share this post Link to post Share on other sites
Tim Smith 479 Posted March 14 Ugh. I'm sure you have rolled this one over long ago as an option. If you bought 3rd party maybe they have record of the purchase? If you can find the purchase date in your accounts area make a screen clip and show them. It seems with Steinberg the left hand often doesn't know what the right hand is doing. Your account should show the purchase date. Share this post Link to post Share on other sites
simon 2,453 Posted March 14 2 hours ago, cclarry said: They have to fix my License in my account, otherwise it will never work, so all the advice in the world won't solve my problem! last try the people that were mentioned in the Steinberg forum can fix that for you - They are senior Steinberg employees, they have elicencer account level access, they can see when licences were activated, what went wrong and fix it for you. 1 Share this post Link to post Share on other sites
Bapu 4,877 Posted March 14 3 hours ago, cclarry said: Day 13....nothing.... Maybe they can't deal with the fact that you are either cclarry or that other guy? I'll get me coat. 2 Share this post Link to post Share on other sites
MusicMan 440 Posted March 16 Well.. it did take a little while, but Cubase Pro 12 up and running 🙂 Mine wasn't exactly standard though, as I was upgrading from Elements to Cubase Pro with an upgrade I bought back in one of their previous sales so it would qualify for the grace period, but not owning a dongle / eLicenser.. they sorted it all out and first impressions are it looks pretty good! 1 Share this post Link to post Share on other sites
Tim Smith 479 Posted March 16 5 hours ago, MusicMan said: Well.. it did take a little while, but Cubase Pro 12 up and running 🙂 Mine wasn't exactly standard though, as I was upgrading from Elements to Cubase Pro with an upgrade I bought back in one of their previous sales so it would qualify for the grace period, but not owning a dongle / eLicenser.. they sorted it all out and first impressions are it looks pretty good! 👍 Check out the new midi remote if you haven't already. 1 Share this post Link to post Share on other sites
Esteban Villanova 333 Posted March 16 Apparently 12 is higher in CPU with several plugs, can anyone confirm? Share this post Link to post Share on other sites
locrian 697 Posted March 16 16 hours ago, Esteban Villanova said: Apparently 12 is higher in CPU with several plugs, can anyone confirm? For me (Win10 Pro 20H2 / RME UCX) plugin performance on C12 Pro is about the same as C11 Pro except for most NI (esp Kontakt) instruments which is much worse on C12! It's so bad in fact that for some VIs (eg Pharlight & Straylight) I can't even play a single note on a a single instance of the plugin without getting audio drop-outs and crazy perf meter spiking. 1 Share this post Link to post Share on other sites
Sent4th 88 Posted March 19 Support finally completed my support ticket. Cubase 12 Pro now shows in my product downloads along with Cubase 11 Pro. 2 Share this post Link to post Share on other sites
