hhal9000 3 Posted October 8, 2021 I've just installed Cakewalk and I can't get the instruments to work. I keep getting this error when I try to play them: Share this post Link to post Share on other sites
Mark Williams 0 Posted October 8, 2021 I have a similar issue, the studio instruments are installed but when attempting to use them I receive a message that they are not installed correctly and to use the original disc?!? Share this post Link to post Share on other sites
Jonathan Sasor 807 Posted October 8, 2021 @hhal9000 Please try downloading it via the web installer as opposed to BA, and let us know if that works for you. @Mark Williams I'm sending you a PM. Share this post Link to post Share on other sites
hhal9000 3 Posted October 8, 2021 (edited) Managed to install with the web installer after several re-instalations with the Bandlab Assistant.But I'm still getting the same error with the studio instruments:see attached image.Just re-installing the program doesn't seem to work. What is the fix for this please? would love to use this program but at the moment it's pretty useless. Edited October 8, 2021 by hhal9000 1 Share this post Link to post Share on other sites
scook 4,222 Posted October 8, 2021 There still may be a problem with the MS redistributable libraries You can download them from Microsoft or use this special installer @Jonathan Sasor built. If you elect to get them from Microsoft you will need the x64 versions for "Visual Studio 2012", "Visual Studio 2013" and "Visual Studio 2015, 2017, 2019, and 2022" Share this post Link to post Share on other sites
hhal9000 3 Posted October 9, 2021 Thanks.I've just installed the special installer and then opened Cakewalk again but the error is still there.Do I need to do anything else? Share this post Link to post Share on other sites
scook 4,222 Posted October 9, 2021 Probably need to wait for @Jonathan Sasor (or someone else from the staff) to return to the thread Share this post Link to post Share on other sites
hhal9000 3 Posted October 9, 2021 Ok.I've noticed someone else is having the same issue. Share this post Link to post Share on other sites
scook 4,222 Posted October 9, 2021 There have been several reports over the last two days. Jon knows about it and I am sure the staff is reviewing the issue. Share this post Link to post Share on other sites
Annie 4 Posted October 9, 2021 Do I need to uninstall everything/perform regedit before installing via the Cakewalk Web Installer? Perhaps I should wait till I have more words... Share this post Link to post Share on other sites
hhal9000 3 Posted October 9, 2021 I do think the web installer is a big improvement over the Bandlab assistant and once the problems get smoothed out should be the default method for instalation.Then maybe the Bandlab assistant could be re-introduced in improved form.It needs progress bars for instance when downloading and installing updates. Share this post Link to post Share on other sites
THE JimmiChanga 1 Posted October 9, 2021 Im having the same problem. Just installed the desktop version yesterday after using the web based version for a few months. Any time i try to open up the SI instruments I get an error stating that it wasn't properly installed and to reinstall through CD. The instrument itself still pulls up into the DAW, though it produces no sound or recording inputs. 1 Share this post Link to post Share on other sites
takao 0 Posted October 10, 2021 I'm in same case. Help me! Share this post Link to post Share on other sites
hhal9000 3 Posted October 11, 2021 Just tried a fresh install following instructions from Freed from Cakewalk but the same problem persists.Would be good to get a fix for this. Share this post Link to post Share on other sites
abacab 5,060 Posted October 11, 2021 Just updated to the latest Cakewalk by BandLab (2021.09, Build 145) from within an existing CbB installation, and no errors here [Menu > Help > Check for updates]. Maybe something is not quite right with the current full installer? Share this post Link to post Share on other sites
hhal9000 3 Posted October 11, 2021 abacab thanks just had a look and I have the latest build but the problem is still there. Share this post Link to post Share on other sites
scook 4,222 Posted October 14, 2021 This has been fixed. Run the Cakewalk Web Installer to get the updated SI installer 2 Share this post Link to post Share on other sites
spielbrick 4 Posted October 14, 2021 Yes it's working after using the new installer ! Share this post Link to post Share on other sites
hhal9000 3 Posted October 14, 2021 It would be great if this is fixed.I did use the web installer a few days ago but if it's been fixed what is the instalation procedure. i.e is it important to do a clean instal with all the various registry deletions or can I just update it with this new version of the web installer and write over the previous one. Share this post Link to post Share on other sites