Tracy Lee

I am using East West program I contacted support they want to me to do something I'm not comfortable with I can not get it to work at all I even installed Ableton and still not working it was working but not every time I try to use standalone version it just closes I can't load anything. I been trying on off I uninstalled re install it mapped good to my mid keyboard then not then I tried my mid controller the same thing then it read my mid keyboard or controller not found I got a extra storage to download music files that was suggested to me but that's not working I'm really frustrated . As right now I have a program I can't use. Can someone help me I'm using laptop Windows 11 computer.