File uploader on crash reporting form not working.

[AxlBrutality]

Finally got sick of a crashing issue I've had for about a month; tried using the reporting form to send in the .dmp files but the uploader times out even for a single .dmp file that takes 2 seconds to upload. (After completing upload, it simply throws error "Upload took too long; connection was lost").  Happens on both Firefox and Edge.

I have a Dropbox link with a .zip folder ready to go as an alternative, but the form won't let you submit anything without using the native uploader, even if you uncheck the "I have attached the dump file below" option.

P.S.:  Cubase automatically sends error reports to Steinberg without users having to jump through all these hoops.

@Noel Borthwick

[Bass Guitar]

This is exactly what I got. I added a note telling them that I was trying to upload the crash report but that is the same message I got. 

it’s been 5 days and I still haven’t received any response at all. In the past I would get an instant reply from the auto response. 

Then someone would respond and hand out boilerplate information. 
Doesn’t matter to me. I’ve figured out what is wrong on my own. 
In the end last time they never followed through with any explanation. 
It seems like you might get better answers posting in the feedback section. 

Edited Sunday at 07:10 PM by Bass Guitar

[AxlBrutality]

Wild.  For all the vehement insistence over the years that they can't do anything unless we tell them what the problem is and provide the relevant files, seems like they would, you know...have a viable option for us to do that.

Whatever I guess.  I'm in the middle of a transition to Cubase anyway; just have a few almost-finished projects in Cake that I wanted to knock out without having to convert.  Figured I'd try to help them on the way out as a last dying gasp of naive loyalty after being with this software since 2004 ish.

[Bass Guitar]

I’m in same situation. I just upgraded to Cubase 15. I have also been learning S1. 

I don’t think this intended by what is left of the Cakewalk staff. I think it’s a very small crew now. I have noticed that even Noel rarely answers questions here lately. 
 

 

[Jonathan Sasor]

What form are you trying to upload to? The best way to send reports to development is going to the report a problem form via the help menu in the app. This has a place for you to put links to files

[Bass Guitar]

The one I’ve always used is you Google Sonar support and on that page it asks you log in and the submit a request

[Bristol_Jonesey]

7 hours ago, Bass Guitar said:

The one I’ve always used is you Google Sonar support and on that page it asks you log in and the submit a request

Following what Jonathan said above takes you to this page:

[Jonathan Sasor]

The Help link creates a support ticket with Community, which is where you'd want to go if you need assistance with troubleshooting an issue. If you're getting a crash, you'll need to upload your dump file to provide a link on the form, but the Bug Report form will go directly do development. 

[Bass Guitar]

Ok, so why is there the confusion here! Why is that Reporting link I used even posted if it is more or less useless?
 

Please clear up your internet presence. There’s way too many dead end when you try and find anything to do with Sonar. 
 

I am in the habit of simply typing in whatever I am looking for. I can safely say that this always gets me what I need in the case of most all companies. Software or hardware. 
Example, users guides, Downloads, purchases and products. These are clearly available on just one web site that is usually organized and easily navigated. 
 

But using keywords for Sonar results in dozens of weird results including the legacy website dominance still. And there’s no main website that I can see. You often end up in your Bandlab account which has zero value for Sonar users. 
 

Go ahead and try it for yourself. There’s no point in producing a brilliant piece of software if the world can’t even find it. 
 

Just pick any other Daw and observe what they are doing on their websites. Observe what google presents if you type in the name of any other Daw. Then try typing in Sonar and see what a mess you get. 
 

 

 

Edited yesterday at 03:50 PM by Bass Guitar

[Jonathan Sasor]

I can't speak to the initial problem with the form, but submitting a ticket with the Community Team will reach dev ultimately, but it's generally quicker to use the Bug Report Form for those types of problems. The 95% of problems most people run into can be helped there.