Steve Moddelmog Posted 22 hours ago Share Posted 22 hours ago Why am I being asked to "get membership" when I try to install the additional ProChannel modules. I already have a paid membership, am using the paid tier Sonar with no problems, and can clearly see in Product Center that I am logged in. Is there yet another payment tier required to install? Link to comment Share on other sites More sharing options...
Bristol_Jonesey Posted 22 hours ago Share Posted 22 hours ago Log out of Product Centre and back in again Link to comment Share on other sites More sharing options...
Steve Moddelmog Posted 22 hours ago Author Share Posted 22 hours ago 1 minute ago, Bristol_Jonesey said: Log out of Product Centre and back in again Thanks, but I already tried that with no luck. Link to comment Share on other sites More sharing options...
Steve Moddelmog Posted 21 hours ago Author Share Posted 21 hours ago 58 minutes ago, Steve Moddelmog said: Why am I being asked to "get membership" when I try to install the additional ProChannel modules. I already have a paid membership, am using the paid tier Sonar with no problems, and can clearly see in Product Center that I am logged in. Is there yet another payment tier required to install? So I tried uninstalling Cakewalk Product Center completely (using Revo) and reinstalling. Still no luck. Yet when I open Sonar and click "About Sonar," I see "License type: Membership." But I can't install any Membership-only features such as TH-U. Getting a little sour on this whole thing. Link to comment Share on other sites More sharing options...
pedwal wally wally wha Posted 21 hours ago Share Posted 21 hours ago cleared cookies? Link to comment Share on other sites More sharing options...
Noel Borthwick Posted 21 hours ago Share Posted 21 hours ago 3 minutes ago, Steve Moddelmog said: So I tried uninstalling Cakewalk Product Center completely (using Revo) and reinstalling. Still no luck. Yet when I open Sonar and click "About Sonar," I see "License type: Membership." But I can't install any Membership-only features such as TH-U. Getting a little sour on this whole thing. Pm me your user ID and we can look at your account. Ideally you should contact support with account questions. Link to comment Share on other sites More sharing options...
Steve Moddelmog Posted 21 hours ago Author Share Posted 21 hours ago 5 minutes ago, Noel Borthwick said: Pm me your user ID and we can look at your account. Ideally you should contact support with account questions. Just sent my user ID. I did send a request to Support about 20 minutes ago. Thanks. Link to comment Share on other sites More sharing options...
Noel Borthwick Posted 15 hours ago Share Posted 15 hours ago @Steve Moddelmog Please try the latest version of Product Center that just dropped. There are fixes that address problems that were preventing it from correctly identifying Sonar premium users. Let me know if this addresses your issue. Link to comment Share on other sites More sharing options...
Steve Moddelmog Posted 15 hours ago Author Share Posted 15 hours ago 26 minutes ago, Noel Borthwick said: @Steve Moddelmog Please try the latest version of Product Center that just dropped. There are fixes that address problems that were preventing it from correctly identifying Sonar premium users. Let me know if this addresses your issue. It fixed it. Thanks! 2 1 Link to comment Share on other sites More sharing options...
Noel Borthwick Posted 15 hours ago Share Posted 15 hours ago Awesome thanks for checking it. 1 Link to comment Share on other sites More sharing options...
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