Steve Moddelmog Posted July 11 Posted July 11 Why am I being asked to "get membership" when I try to install the additional ProChannel modules. I already have a paid membership, am using the paid tier Sonar with no problems, and can clearly see in Product Center that I am logged in. Is there yet another payment tier required to install?
Steve Moddelmog Posted July 11 Author Posted July 11 1 minute ago, Bristol_Jonesey said: Log out of Product Centre and back in again Thanks, but I already tried that with no luck.
Steve Moddelmog Posted July 11 Author Posted July 11 58 minutes ago, Steve Moddelmog said: Why am I being asked to "get membership" when I try to install the additional ProChannel modules. I already have a paid membership, am using the paid tier Sonar with no problems, and can clearly see in Product Center that I am logged in. Is there yet another payment tier required to install? So I tried uninstalling Cakewalk Product Center completely (using Revo) and reinstalling. Still no luck. Yet when I open Sonar and click "About Sonar," I see "License type: Membership." But I can't install any Membership-only features such as TH-U. Getting a little sour on this whole thing.
Noel Borthwick Posted July 11 Posted July 11 3 minutes ago, Steve Moddelmog said: So I tried uninstalling Cakewalk Product Center completely (using Revo) and reinstalling. Still no luck. Yet when I open Sonar and click "About Sonar," I see "License type: Membership." But I can't install any Membership-only features such as TH-U. Getting a little sour on this whole thing. Pm me your user ID and we can look at your account. Ideally you should contact support with account questions.
Steve Moddelmog Posted July 11 Author Posted July 11 5 minutes ago, Noel Borthwick said: Pm me your user ID and we can look at your account. Ideally you should contact support with account questions. Just sent my user ID. I did send a request to Support about 20 minutes ago. Thanks.
Noel Borthwick Posted July 11 Posted July 11 @Steve Moddelmog Please try the latest version of Product Center that just dropped. There are fixes that address problems that were preventing it from correctly identifying Sonar premium users. Let me know if this addresses your issue.
Steve Moddelmog Posted July 11 Author Posted July 11 26 minutes ago, Noel Borthwick said: @Steve Moddelmog Please try the latest version of Product Center that just dropped. There are fixes that address problems that were preventing it from correctly identifying Sonar premium users. Let me know if this addresses your issue. It fixed it. Thanks! 2 1
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