Mauro Gaspa Posted Thursday at 06:18 PM Share Posted Thursday at 06:18 PM I installed the latest patch update just today but, as I previously reported, the problem persists. Every animation and command on the screen freezes graphically even with this latest update. The behavior remains the same: every program function and animation freezes graphically, but the audio continues to play as if the software hadn't actually frozen. In fact, the processSonar.exedoes not appear to be blocked, but in reality, Cakewalk is, and I cannot control any function. Additionally, after a while, it encounters an error and generates the usual DMP file. I also tried creating a new project with Spectrasonics Keyscape and a loaded piano sound, and I have the same behavior. I want to clarify that in the other projects, I didn't even use Keyscape, and before the February update, Cakewalk worked wonderfully. "I am sharing again the DMP file of one of my projects generated today, March 6th, 2025. https://1drv.ms/f/c/05665151b61353c4/EsRTE7ZRUWYggAW3lQUAAAABi-TsVVMBy1ssf_uBBOLG1w?e=gfTOac Link to comment Share on other sites More sharing options...
Bristol_Jonesey Posted Thursday at 07:47 PM Share Posted Thursday at 07:47 PM Send the dump file to support@cakewalk.com 3 Link to comment Share on other sites More sharing options...
Promidi Posted Friday at 12:20 AM Share Posted Friday at 12:20 AM (edited) That actually sounds like a PC issue (or driver or even a plugin) rather than a Cakewalk issue. Edited Friday at 12:20 AM by Promidi Link to comment Share on other sites More sharing options...
pwalpwal Posted Friday at 11:17 AM Share Posted Friday at 11:17 AM https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/ ok just did a quick test using windbg from the above link (fwiw, there are multiple exceptions just starting up sonar (not quite latest version btw)) so, if you can repro an issue every time, and aren't scared by swathes of programmer gibberish, you can try this to identify the culprit: install windbg from above link before starting sonar, run windbg - but don't do anything with it yet start sonar (so the sonar.exe process has started) and switch back to windbg in windbg, go to the file menu and select "attach to process" then select sonar.exe from the list switch back to sonar and do stuff - if an exception is encountered, sonar will freeze and windbg will flash in the task bar switch back to wndbg and see what it's highlighting - usually something benign, but might be something so make a note switch back to sonar and continue doing stuff repeat above steps 5-7 until you hit your particular issue, give this info (and possibly the whole windbg output) to the support@cakewalk folks if your issue is a crash-to-desktop-without-warning-or-crash-dump, this should also catch that you can also use windbg to read any dump file created, and to analyse other apps causing trouble /hth+goodluck Link to comment Share on other sites More sharing options...
Noel Borthwick Posted Friday at 01:29 PM Share Posted Friday at 01:29 PM This is an application hang and based on the two dump files you provided are not in Sonar code itself. One of your dump files is from an old release not the latest. The relevant information is below. In both cases the hang is in ucrtbase which is the windows universal C runtime. I assume that you are running Windows 11? Exception Code: CFFFFFFF (Application Hang) OS_VERSION: 10.0.26100.1 STACK_TEXT: ntdll!NtGetContextThread+0x14 ntdll!LdrpGetFromMUIMemCache+0x1cc ntdll!LdrResGetRCConfig+0x464 dbgcore!g_DownlevelShlwapiL1CallsDesc <PERF> (dbgcore+0x37048) ucrtbase!__crt_stdio_output::string_output_adapter<wchar_t>::write_string+0x4e ucrtbase!__crt_stdio_output::output_processor<wchar_t,__crt_stdio_output::string_output_adapter<wchar_t>,__crt_stdio_output::format_validation_base<wchar_t,__crt_stdio_output::string_output_adapter<wchar_t> > >::state_case_type+0x98 ucrtbase!__crt_stdio_output::output_processor<wchar_t,__crt_stdio_output::string_output_adapter<wchar_t>,__crt_stdio_output::format_validation_base<wchar_t,__crt_stdio_output::string_output_adapter<wchar_t> > >::process+0x169 ucrtbase!__stdio_common_vswprintf_s+0x1ba Based on this stack, I'm pretty sure you somehow have mismatched system dlls caused by something installing old components. You have a lot of third party plugins in your project. Perhaps one of the installers put a bad redist on your system. If this is the cause as it appears to be based on past problems like this, there isn't much we can do other than pointing you to this article to do a clean install of your redists. You can also try loading your project in safe mode and skip plugins to see if somehow one of them is causing the issue. 1 Link to comment Share on other sites More sharing options...
pwalpwal Posted Friday at 02:03 PM Share Posted Friday at 02:03 PM oh my posts are being deleted again Link to comment Share on other sites More sharing options...
Noel Borthwick Posted Friday at 02:15 PM Share Posted Friday at 02:15 PM Yes because they are misleading to users. Link to comment Share on other sites More sharing options...
pwalpwal Posted Friday at 02:21 PM Share Posted Friday at 02:21 PM 6 minutes ago, Noel Borthwick said: Yes because they are misleading to users. about not sharing serial numbers? Link to comment Share on other sites More sharing options...
pwalpwal Posted Friday at 02:44 PM Share Posted Friday at 02:44 PM 28 minutes ago, Noel Borthwick said: Yes because they are misleading to users. dm me and tell me what caused you to delete my posts thx, take it off public discussion x Link to comment Share on other sites More sharing options...
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