Unable to activate Sonar-Solved

[Lynn Wilson]

I opened Sonar today, updated to the new version (2024.11-MEM (build 97, 64bit)) and was unable to activate it though I was signed into BandLab.  Signing out and signing back in didn't do the job, as I'm still getting a window that tells me that saving is disabled until I reactivate Sonar.  I am a paid member and up to date on dues.  Attached is the screenshot that shows I'm signed into BandLab.  What to do?

Edited November 26, 2024 by Lynn Wilson

[Wookiee]

@Lynn Wilson try an email to support@cakewalk.com. 

[Noel Borthwick]

@Lynn Wilson I sent you a PM please reply there.

[Lynn Wilson]

I was finally able to get into BandLab after morning glitches and renew my subscription.  I never had this much hassle with BandLab before, and received no notification that my subscription had expired.  A renewal notice or page would have made this much easier. but I'm good to go for another year.  Thanks to Noel for his replies!

[excalibur]

I have a bandlab account to use Cakewalk for free, but I am not a membership. When I want to buy an annual subscription, I don't have the Black Friday promotion, even though it's a new subscription. Why?

[DeeringAmps]

@excalibur here's your link Bandlab Membership

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[excalibur]

Sorry  with the link, yes I have the discount

But when I clic on "Obtenir", It always proposed to $149.50

[DeeringAmps]

@excalibur Time for a support ticket over at BandLab.

t

this might explain the problem...

Edited November 27, 2024 by DeeringAmps

[Rana Sanyal]

Facing the same problem tried next and sonar same issue 

[Noel Borthwick]

You do not have an active membership with BandLab. Sonar and Next will only activate after you purchase a membership AND sign in with the same user id that your purchased the membership with. 
Follow this link to purchase membership. https://www.bandlab.com/get-membership
You will need to sign in before you can do that.

[darthurb1]

I purchased a membership in BandLab and proceeded to download Sonar and Install. The program doesn't recognize my purchase, even though if I reclick on Get Membership, I get a box saying that I have already purchased! I've signed out and signed back in a few times, and I've uninstalled and reinstalled, without any change. I decided to try the Offline Activation, and may have found a or the problem - My purchase name may not be the same as my user number. ???

Not sure, but very frustrated...