shut down after plug in

[Robert Hale]

I am learning to select effects.  Cakewalk closes each time I select and add a plug in.

Example:

Console screen, scroll up > click + to add effect > follow menu to PITCH SHIFT > enter > screen waits a moment, then closes CW.

What can I do  differently?

[OutrageProductions]

Are you clicking on the <+> sign just to the right corner of the FX bin?

[Robert Hale]

yes

[OutrageProductions]

How about RMB in the blank space of the FX bin?

Also; does it happen on any/all plugin EFX?

[Robert Hale]

I have only tried the ptch shift.

What is RMB?

[OutrageProductions]

RMB = Right Mouse Button clik.

It could be an issue with just that effect plug. Try a Sonitus gate, reverb, etc.

Edited June 10, 2023 by OutrageProductions

[Robert Hale]

I barely know how to use the plug ins within Cakewalk. How do I load others?

 

[Robert Hale]

How may I save my projects if I elect to delete and re-install CW?

[Byron Dickens]

Deleting and reinstalling Cakewalk is not going to solve anything.

[scook]

Not sure what the motivation is for re-install but

User data is not affected by uninstalling the DAW. This includes not only your projects and their associated audio, but stuff like the DAW configuration files in the user directory too.

[Robert Hale]

Byron, I am talking to CW now and reinstall is one of their suggestions  after clearing cache. They also  asked me to try different browsers. Crashed in both Chrome and Brave.

[msmcleod]

6 hours ago, Robert Hale said:

Byron, I am talking to CW now and reinstall is one of their suggestions  after clearing cache. They also  asked me to try different browsers. Crashed in both Chrome and Brave.

Different browsers? seriously?  How that could possibly have anything to do with it is beyond me.

I'd recommend re-installing the latest VC++ redists, which both CbB and many other plugins rely on:
 

After installing the bundle that Noel links to, you could also try installing the latest one from Microsoft:

https://aka.ms/vs/17/release/vc_redist.x64.exe

(link taken from this page: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 )

Make sure nothing else is running when you install these... you may also need to restart your PC after installing.

[Xoo]

8 hours ago, Robert Hale said:

Byron, I am talking to CW now and reinstall is one of their suggestions  after clearing cache. They also  asked me to try different browsers. Crashed in both Chrome and Brave.

That sounds like you're using Bandlab, the web application, not Cakewalk by Bandlab.

[Robert Hale]

mmm, ok... it says cakewalk when I open it.

"While you need a BandLab account to access Cakewalk by BandLab, you do not have to utilize BandLab's social platform or Mix Editor. These are entirely separate from the standalone program Cakewalk by BandLab."

https://help.cakewalk.com/hc/en-us/articles/360021666394-What-is-Cakewalk-by-BandLab-How-is-it-different-than-BandLab-#:~:text=BandLab's Mix Editor is a,standalone program Cakewalk by BandLab.

Edited June 14, 2023 by Robert Hale

[msmcleod]

@Robert Hale - can you post a screenshot of the application running?  (CTRL + PrtSc will take a screenshot)  This will clear up any confusion.

[Robert Hale]

[scook]

Seems like BandLab support need to check their scripts.

At least, they should have referred the user to Cakewalk support.

Support should know better. This really needs to be addressed.

[Noel Borthwick]

Pitch Shift is not a Cakewalk plugin installed by us. It appears to be a Magix direct X plugin. It's probably badly installed on your PC. 
Try using other plugins other than this one.

This is what I see for pitch shift on my PC

[scook]

It's definitely 3rd party but the name is too generic to be meaningful to me. 

The image in your post looks like a pitch shifter that came from the Sony Creative line MAGIX bought years ago (Sound Forge).

IIRC, those don't all play well in CbB.

[Robert Hale]

Wow, yes! The next 4 plugins opened just fine and no crash! Thanks all.