Crash to desktop on export

[David A Ludwig]

Title says it all.

Save a project. Select all tracks, export audio, click ok, the progress bar comes up, and before any sound, crash to desktop.

Seems to be random, happened on two projects that are not similar in terms of plugins, instruments.

I updated my motu m4 driver and firmware, didn't help.

Any ideas? Thanks.

[scook]

If there is no crash dump to submit to support, look in the Windows event log to see if there is any indication of the crash.

[David A Ludwig]

found two dumps. i tried to attach, tells me i can only upload 4.88MB, one is 5 the other is 15

[Xoo]

Try zipping them first,

[scook]

Not sure where you are trying to attach the files.

There is a section in the link above called Sending the dump file to Cakewalk for analysis offering suggestions on where to upload the files.

Zipping dumps often significantly reduces their size.

[David A Ludwig]

Sorry, haven't been down this road before. I'll file a ticket and upload properly tomorrow.

Edited April 14, 2021 by David A Ludwig

[Noel Borthwick]

You can upload the zipped dump to any sharing service like google drive and send a link.

[David A Ludwig]

I uploaded the file when I created the ticket. They responded by telling me to uninstall and reinstall cbb. Haven't had a chance to do that yet.

[David A Ludwig]

Uninstalled and reinstalled. No luck. Same crash.