crashes out more lately Resolved!!!

[eric chevrier]

now this is strange my web route anti virus says cakewalk has a possible memory leak don't know how it knows that !! however lots of crashes some times it just vanishes and can open bandlab some time i have to do a hard re boot and other times I can use the task manager it seems like the last 4 updates have been bad for my computer I have not tried using task manager and get crash dump it I will try that then send to support anyone having same issues thanks Eric  also plugins i am using are kontakt   reason studio rack, plugin air, plugins, session drummer etc. thanks Eric

Edited April 8, 2021 by eric chevrier

[eric chevrier]

Heres the dump file attachment

 

Edited April 3, 2021 by eric chevrier
Not the right place to post

[Noel Borthwick]

@eric chevrier

The crash is in the UI for the prochannel EQ. However I cannot determine what led to that crash. All I can see from the dump is that the crash happened on an instrument track strip. Something odd is that I do not see any EQ loaded by your project. Questions:

• Can you verify whether any of your instrument tracks have the EQ enabled?
• Can you remember specifically what operations you did leading to the crash. Also more importantly, is it reproducible? 
• Did you get any prior error messages pertaining to the EQ when loading the project.
• Does the error happen with only one project or all,
• How many tracks have the EQ enabled?

 

[eric chevrier]

Hi Noel thanks for responding support suggested to clean up registry keys and sent details on how I admit I was a little scare at first but this really made a great difference as far as the pro channel selection it was a present syth or piano I think . now I was in playback mode when I did this and sometimes reason rack however its really been super stable everything is good right now!!!! sorry for taking so long thanks Eric

[eric chevrier]

Hi Noel so far i can not get it to crash which is a good thing tried the same projects everything seems fine at this time and pro channels most of them have eq enabled thanks Eric