Bandlab Assistant Login Button Broken

[Mark Steffl]

Strange problem, when I download/open bandlab assistant and click the login button... nothing.  The button highlights with my cursor on it but takes no action when clicked.  I've uninstalled and reinstalled multiple times with the same result. Is there an obvious reason this is happening? Any possible way to bypass the menu?  I'm running windows 8.1 64 bit.  This doesn't seem to be a common thing so any help is appreciated, very frustrating issue.

[Promidi]

The latest version of Bandlab Assistant is 6.4.  Is this the version you're using?  This can be downloaded from here:

https://www.bandlab.com/download/assistant/windows

As a test, I opened up the Bandlab Assistant on my PC, logged off.  When I logged back on, I was presented with a Firefox browser session asking me to log on from there.  I did.  Then it said I could close the Firefox window to return to Bandlab Assistant.  That quick process logged me back in Bandlab Assistant.

My PC details are in my signature.

[Mark Steffl]

I have the most recent version.  Bandlab Assistant only gives me the option to login or sign up.  The login button takes no action when clicked, no error messages or anything, and the sign up option opens a link to www.bandlab.com where I can login to my account, but nothing happens in the assistant. I'm stuck until I can figure out why the login button is broken.  I don't know if there's a way to manually run whatever action the button is supposed to take when clicked or something... 

[Promidi]

That's a really strange issue I have never encountered.

Maybe drop a note to Cakewalk support at https://help.cakewalk.com/hc/en-us/requests/new?ticket_form_id=360000025633 

[Kurre]

Have you checked your systray?

How many bandlab assistant icons do you see?

More than one will cause trouble.

[Bradley]

I have the exact same issue. I've been struggling for over an hour trying to install Cakewalk. It must be a newer issue...

[tecknot]

Hi Mark and Bradley and welcome to the Cakewalk forums.

I am guess taking a stab and wonder if any antivirus software may be interfering.  Also, have you tried to run Bandlab Assistant as Administrator?

Kind regards,

tecknot

[Bradley]

I have tried running it as administrator multiple times and my only antivirus is windows defender, which says it hasn't blocked anything. I will still try turning it off briefly. Thanks for trying to help!

Edit: Still doesn't work

Edited January 21, 2021 by Bradley

[Will.]

@Mark Steffl @Bradley Has any of you tried the signed up button? 

 

[Bradley]

Yup. The sign up button successfully redirects me to a browser to create an account. I already have an account though so it just brings me to the BandLab dashboard.

Edited January 21, 2021 by Bradley

[Will.]

34 minutes ago, Bradley said:

Yup. The sign up button successfully redirects me to a browser to create an account. I already have an account though so it just brings me to the BandLab 

Bandlab has a strict browser download usage. 

Try to update chrome and edge. 

[Bradley]

Ive attempted using chrome, edge, and firefox. All of them are up to date and none of them worked.

[Mark Steffl]

Same as Bradley, only running windows defender, tried running as administrator, tried multiple browsers all up to date, only one icon in the systray. Don’t know where to go from here.

[user905133]

8 hours ago, Bradley said:

Yup. The sign up button successfully redirects me to a browser to create an account. I already have an account though so it just brings me to the BandLab dashboard.

Similar experience yesterday:  I tested the issue by logging out and using the sign in button.  Hovering turned the button a darker shade of green. Clicking opened my web browser where I could have logged in or signed up. Had to look up and type in my ID and Pwd. Once entered, I was taken to my account.

I tried several times but the app itself did not log me in--only called up the website login.

Edited January 21, 2021 by User 905133

[Stefano]

Same here. Log in button doesn't work. I can't download cakewalk.

Is there any direct link to the cakewalk installer?

thanks!

[scook]

The BandLab support email is support@bandlab.com

The Cakewalk support email is support@cakewalk.com

Currently the initial Cakewalk by BandLab download and activation relies on BandLab Assistant

 

[Bradley]

I contacted support yesterday and they said their engineers are investigating the issue. Now we just have to wait.

[Stefano]

ISSUE SOLVED!

In my case the problem - the login button didn't work (only "sign in" button worked) - was caused by the firewall "TinyWall".

By disabling it, BandLab Assistant works perfectly! So I was able to download and install Cakewalk!

I hope this can help.

Ste

[Rudransh]

Same problem encountered tonight..

[Promidi]

2 hours ago, Stefano said:

In my case the problem - the login button didn't work (only "sign in" button worked) - was caused by the firewall "TinyWall".

By disabling it, BandLab Assistant works perfectly! So I was able to download and install Cakewalk!

 

You might want to consider completely uninstalling "TinyWall" altogether.    The built in Windows firewall is more than adequate for the task these days.

[CraigColby]

My login button don't work, and I don't have any other firewall except the windows one, and I am using ExpressVPN, and Firefox browser with the DuckDuckGo extension