MIDI Controller gets lost all the time

[Leonardo Martins]

Hello, i've always used Sonar until X3 and now using Cakewalk by Bandlab, after some update in the past months, my Controler (UMX 610) Gets lost.
I mean: It is connected, it is recognizeble, but can't pass any data. At first it works normaly and sudently it happen time to time.

To get it working again i have to:

1: force shutdown removing usb cable, (Remember it is recongizing as connected), a message pops out "Umx 610 controller was disconected, want to reroute the inputs, etc" then its not showing anymore.

2: Connect again, a message pops out "Uma 610 device was detected, want to put it in, etc".

3: Acept and set the input port again...

 

That's what i've been doing for a few months, but now its getting realy ennoing and makes me lose too much time... any help, please?

[msmcleod]

A few things to check:

• Check your Windows power plan settings, and ensure USB sleep is disabled (check the BIOS too - you may be able to disable suspend there).  While your at it, check your plan is on "High Performance".
• Check your USB socket is clean from dust, dirt & corrosion - WD40 can do the trick. 
• Try a different USB cable - it could be damaged or not the right kind (not all USB cables are created equally! - there's a difference between USB 1.1/2/3 and whether it needs a ferrite bead or not)

 

[John Vere]

Often this issue is caused when a windows update overwrites the manufacturers USB midi driver with a generic midi driver. If your controller has a driver. re install it. If it doesn’t then you’ll probably have to live with this  or buy a name brand controller that uses a proper driver 

Edited January 9, 2021 by John Vere

[Leonardo Martins]

Well, it works fine when i'm using kontakt, or another standaloe aplications.
I often play in the catholic church and stay hours with fine conection, even when i stop playing for 10, 20 minutes, then go back, it works fine. Just in Cakewalk that happens.

@msmcleod Thanks.  Done with Disabling "USB sleep" etc Will see what happens.

@John Vere I've noticed in the device manager are apearing 2 umx controller installed. Cant uninstal those drivers. It apears to be generic usb driver indeed.