Herve Maratrey Posted November 21, 2020 Share Posted November 21, 2020 Hi everyone, When I try to use articulation map (with the very last version of CW), a pop up window appears and CW must close (fatal error). new empty project, what ever the synth that I use : piano roll/view/show articulation pane => fatal error. I re-installed several times. I join the dump file. Thanks for your help. HerveUntitled_11212020_220627.dmp Link to comment Share on other sites More sharing options...
Noel Borthwick Posted November 21, 2020 Share Posted November 21, 2020 Thanks we'll investigate it. Link to comment Share on other sites More sharing options...
Ben Staton Posted November 23, 2020 Share Posted November 23, 2020 Hi @Herve Maratrey, Thanks for the report. The crash dump suggests there might be an issue with DirectX on your PC. Firstly, I would make sure that your graphics driver is up to date. If that doesn't fix the problem, you could try running dxdiag, which is the 'DirectX Diagnostic Tool' that comes with Windows 10. It might highlight any DirectX problems and help you to resolve them. Failing that, dxdiag has a 'Save All Information...' button at the bottom that will save a file containing information about your DirectX installation. If you send that file to us, it might give us some clues (check it first, to make sure you're OK with us seeing the information it contains). Please let us know how you get on. Thanks again, Ben Link to comment Share on other sites More sharing options...
Ben Staton Posted November 23, 2020 Share Posted November 23, 2020 @Herve Maratrey Please would you also check the Arranger by opening the 'View' menu in the Track View, and then choosing 'Arranger Track Show/Hide'? We're wondering if that also causes a crash for you. Thanks! Link to comment Share on other sites More sharing options...
Ben Staton Posted November 23, 2020 Share Posted November 23, 2020 I'd also like to know which languages you have Windows and Cakewalk set to. It may be relevant. Link to comment Share on other sites More sharing options...
Herve Maratrey Posted November 23, 2020 Author Share Posted November 23, 2020 Hi Ben, thank you very much for your answer. Here below answers to your questions: 1) graphics drivers (Intel HD 3000; Nvidia GT 540M) as far as I can check: up to date 2) dxdiag: it seems OK. file attached 3) Arranger track show/hide = crash. file dmp attached. 4) windows 10 home edition (up to date): French ; Cakewalk by Bandlab (up to date): set in English Hope it will help. Regards. Herve DxDiag.txt Untitled_11232020_212658.dmp Link to comment Share on other sites More sharing options...
Noel Borthwick Posted November 23, 2020 Share Posted November 23, 2020 @Herve Maratrey it seems like you are running a really old laptop with a very old BIOS from 2011. It is very underpowered by todays standards and only has 4GB of RAM. At least for the graphics and memory - the CPU is a quad core which should be fine. What is the PC model? BIOS: BIOS Date: 08/10/11 12:28:49 Ver: 04.06.03 (type: BIOS) Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz Memory: 4096MB RAM Available OS Memory: 4002MB RAM Page File: 4818MB used, 3534MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 There are no obvious errors in the log but my guess is our code is incompatible with this version in some way. User DPI Setting: 120 DPI (125 percent) System DPI Setting: 120 DPI (125 percent) Can you temporarily change your DPI scaling in windows back to 100% and retry to rule out a scaling problem? Link to comment Share on other sites More sharing options...
msmcleod Posted November 23, 2020 Share Posted November 23, 2020 @Herve Maratrey - what you might want to try, is forcing Cakewalk to use your integrated graphics rather than your NVIDIA and see if this improves things. I've had to do this with my laptop, due to incompatibilities with some plugins. You should be able to do this from your NVIDIA control panel: Link to comment Share on other sites More sharing options...
Ben Staton Posted November 24, 2020 Share Posted November 24, 2020 @Herve Maratrey We're currently testing a fix for this, which looks very promising. Is it OK if we send you a new build to test? Link to comment Share on other sites More sharing options...
Ben Staton Posted November 24, 2020 Share Posted November 24, 2020 @Herve Maratrey I just PM'd you a link to a new installer. Hopefully, that will fix your problem. Please let us know how it goes. Thanks again, Ben Link to comment Share on other sites More sharing options...
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