bayoubill Posted July 9, 2020 Author Posted July 9, 2020 I would think if you go to the Presonus store and add the Pro 5 upgrade to your cart you will either see a $0.00 due or not. It says Total $164.12
Bapu Posted July 9, 2020 Posted July 9, 2020 21 minutes ago, bayoubill said: I would think if you go to the Presonus store and add the Pro 5 upgrade to your cart you will either see a $0.00 due or not. It says Total $164.12 I'd say contact Presonus directly. ? 1
Bapu Posted July 9, 2020 Posted July 9, 2020 If you are logged in at presonus.com go here to submit a support tickethttps://my.presonus.com/support/open Be sure to tell them when, where and how you acquired your version of Studio One Pro 4.
marc williams Posted July 9, 2020 Posted July 9, 2020 I believe if you are within the 90 day of v.4 purchase you can sign in to your "My Presonus" account and go to Your Products Page and click on Studio 4 a "green" redeem button should be present that you would click and follow instructions. If that isn't working, you should contact them in customer service. Hope that helps. 1 1
ensconced Posted July 9, 2020 Posted July 9, 2020 6 hours ago, bayoubill said: ANY INFO on if you purchased within the last 90 days you get 5 for free. PLEASE LET ME KNOW The others seem to have you sorted, check that out, and if still no luck like they said, contact support. Best of luck.
ensconced Posted July 9, 2020 Posted July 9, 2020 (edited) @bayoubill Here you go https://support.presonus.com/hc/en-us/articles/360045502411-Grace-Period-for-those-who-recently-purchased-Studio-One-4- Edited July 9, 2020 by ensconced
bayoubill Posted July 10, 2020 Author Posted July 10, 2020 2 hours ago, ensconced said: @bayoubill Here you go https://support.presonus.com/hc/en-us/articles/360045502411-Grace-Period-for-those-who-recently-purchased-Studio-One-4- Thank you! You solved it for me. If you registered a copy of Studio One 4 Artist OEM or Studio One Professional OEM during the grace period, we are sorry but you are not eligible for an upgrade.
ensconced Posted July 10, 2020 Posted July 10, 2020 2 minutes ago, bayoubill said: Thank you! You solved it for me. If you registered a copy of Studio One 4 Artist OEM or Studio One Professional OEM during the grace period, we are sorry but you are not eligible for an upgrade. You have an OEM then I guess. Bummer
bayoubill Posted July 10, 2020 Author Posted July 10, 2020 I contacted tech support and they said I should have a redeem button present in MyPersonus Studio One 5 Artist. All I've seen is upgrade. I sent a screen shot and waiting for a reply
craigb Posted July 11, 2020 Posted July 11, 2020 2 hours ago, 57Gregy said: I have a 5X9 studio. Does that count? Sounds like more of short hallway than a studio!!! ?
bayoubill Posted July 11, 2020 Author Posted July 11, 2020 I sure will be glad when that redeem button shows up. I can’t complain I don’t have Studio One 5 Professional till then
Bapu Posted July 11, 2020 Posted July 11, 2020 21 hours ago, bayoubill said: I contacted tech support and they said I should have a redeem button present in MyPersonus Studio One 5 Artist. All I've seen is upgrade. I sent a screen shot and waiting for a reply Shouldn't you have a redeem button on your MyPresonus Studio One 4 Pro?
bayoubill Posted July 11, 2020 Author Posted July 11, 2020 I’ve checked them both but it’s a green upgrade button on them When I click them it asks for a product key
bayoubill Posted July 11, 2020 Author Posted July 11, 2020 I haven’t heard from support in a couple of days. Not after they sent “ just hit the redeem button “ message
bayoubill Posted July 11, 2020 Author Posted July 11, 2020 57 minutes ago, Bapu said: Shouldn't you have a redeem button on your MyPresonus Studio One 4 Pro? The date on the Studio One 4 Pro says 18 Nov 2019 so it's over the 90 day thing
bayoubill Posted July 11, 2020 Author Posted July 11, 2020 I see why they're not responding. On MYPersonus , the date on Studio One Artist 4 is 26 Apr 2019. THAT IS WRONG I purchased it 26 Apr 2020 I told them that in the beginning anyone have any ideas where to go from here?
antler Posted July 11, 2020 Posted July 11, 2020 (edited) 10 minutes ago, bayoubill said: I see why they're not responding. On MYPersonus , the date on Studio One Artist 4 is 26 Apr 2019. THAT IS WRONG I purchased it 26 Apr 2020 I told them that in the beginning anyone have any ideas where to go from here? Try to contact them again, tell them the date is wrong, and that you have an email receipt to prove it? If they can fix the purchase date, you might be able to use the button on MY PreSonus? You could also try their forum (though I'm not sure their staff use that forum), and/or twitter? Edited July 11, 2020 by antler
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