Jon White Posted January 5, 2020 Posted January 5, 2020 Hello all. Last night my Cakewalk (latest version) started crashing upon load. "Cake Application has stopped working", right as default template loads. I updated it four days ago to latest. It ran fine dozens of times since. My coputer has undergone no changes since then. Last night I just went to do some editing and it started doing it. I'm in trouble! So I tried checking "Run as Admin" and no help. I deinstalled and reinstalled (BandLab app), no help. Now I finally checked tried Win7 Compatibility mode and it works! But everything is slower (loading files/plugins, plugin scanning). What could possibly be the issue? Thank you all! Details from report below: Jonas Problem Event Name: APPCRASH Application Name: Cakewalk.exe Application Version: 25.12.0.26 Application Timestamp: 5e02bb3f Fault Module Name: Cakewalk.exe Fault Module Version: 25.12.0.26 Fault Module Timestamp: 5e02bb3f Exception Code: c0000005 Exception Offset: 00000000003ca7ef OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 32a3 Additional Information 2: 32a3eb2ac6008176cbe20397b4a7335d Additional Information 3: ed06 Additional Information 4: ed06ae7b22aa3cc61922563ca57cf485
Noel Borthwick Posted January 5, 2020 Posted January 5, 2020 If you send a dump file I can take a look. We are not supporting windows 7 anymore however.
Jon White Posted January 5, 2020 Author Posted January 5, 2020 1 hour ago, Noel Borthwick said: If you send a dump file I can take a look. We are not supporting windows 7 anymore however. What a privilege, Noel. Thank you. I'm sitting on Win10, afraid to lose my trusted system operational integrity while recording a bunch this month! But I may have to get over that. Should I post the dump here? With highest appreciation, Jonas
Jon White Posted January 5, 2020 Author Posted January 5, 2020 (edited) Hi Noel and all, I looked in appdata\Roaming\Cakewalk and find no Minidumps folder. The structure under Cakewalk is simply three directories: Cakewalk Core, Library, and SONAR Platinum. Within these are no dumps. I got this from the email I received today on troubleshooting. Edited January 5, 2020 by Jon White
Promidi Posted January 5, 2020 Posted January 5, 2020 11 minutes ago, Jon White said: Hi Noel and all, I looked in appdata\Roaming\Cakewalk and find no Minidumps folder. The structure under Cakewalk is simply three directories: Cakewalk Core, Library, and SONAR Platinum. Within these are no dumps. I got this from the email I received today on troubleshooting. Try %appdata%\Cakewalk\Cakewalk Core That's where mine is
Jon White Posted January 5, 2020 Author Posted January 5, 2020 Well, did a global search and found "Cakewalk.exe.xxx.dmp" files in \appdata\local\crashdumps. Odd. Anyway, it's 9.42M MB, and won't attach! The universe is killing me! Thank for the help, Noel, and your response, Promidi. Good community spirit. I started with Cakewalk in the late eighties! Jon
scook Posted January 5, 2020 Posted January 5, 2020 Dumps usually compress a lot when zipped. Also consider uploading the file to a service like Google Drive and putting a link to the file in your email/PM. Here is more info about problem reporting with a crash dump.
Jon White Posted January 6, 2020 Author Posted January 6, 2020 Whether we figure out my issue or not, I must express my gratitude for the responses I've been blessed with!
Jon White Posted January 29, 2020 Author Posted January 29, 2020 I fixed my own issue. I had used a process explorer to stop some update stuff, and evidently it was reporting after that that I didn't have certain things updated and stopping Cake from going. My bad.
RBH Posted January 29, 2020 Posted January 29, 2020 Glad you have it sorted out - Can you amend the thread title to say [ Solved].
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