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Everything posted by Bass Guitar
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File uploader on crash reporting form not working.
Bass Guitar replied to AxlBrutality's topic in Cakewalk Sonar
The one I’ve always used is you Google Sonar support and on that page it asks you log in and the submit a request -
File uploader on crash reporting form not working.
Bass Guitar replied to AxlBrutality's topic in Cakewalk Sonar
I’m in same situation. I just upgraded to Cubase 15. I have also been learning S1. I don’t think this intended by what is left of the Cakewalk staff. I think it’s a very small crew now. I have noticed that even Noel rarely answers questions here lately. -
A contaminated project is what we often call projects that are abnormal and behaving weird. There is often no explanation, it is simply that the project has issues that cannot be resolved. I think just about everyone who has used Sonar for a long time has run into this situation. After all, it’s pretty complicated software and all it takes is one little bite out of place. Lots of things outside the software can cause this like a bad sector on a hard drive. So when this happens instead of trying to figure out “why “ it is often easier to just rebuild the project in a fresh new environment. Often this can be done by opening a blank project beside the old project and then dragging and dropping track by track. Did you try the drop down menu for source? In
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I haven’t looked here in a long time and I was thinking it seems to need a little housekeeping. There is bunch typical questions that belong in the regular discussion forums. And I had asked to have a few of mine removed and they are still posted. No big deal but thought I’d bring it to attention. Thanks.
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So that is what I thought you were saying. In other words you see the exact settings shown in my screen shot but the source dialogue is empty? What happens if you click on the drop down menu above and choose other options? Is that also blank? It might be a contaminated project otherwise. All you can try then is to start a fresh project and drag everything to it. I’ve had to do that myself a few times.
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Did you try using one of the presets? For mixdown this is usually “Entire Mix” Below is what the default would look like. Notice the tracks and buses are not even selected but still the export included everything going to the Hardware outputs. I didn't set any Start or end markers on this project, I usually do.
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File uploader on crash reporting form not working.
Bass Guitar replied to AxlBrutality's topic in Cakewalk Sonar
This is exactly what I got. I added a note telling them that I was trying to upload the crash report but that is the same message I got. it’s been 5 days and I still haven’t received any response at all. In the past I would get an instant reply from the auto response. Then someone would respond and hand out boilerplate information. Doesn’t matter to me. I’ve figured out what is wrong on my own. In the end last time they never followed through with any explanation. It seems like you might get better answers posting in the feedback section. -
Thanks for the beginning of bringing back customization. I hope there is a plan to adjust the background for the PRV . I really can’t see very well in the dark. It’s actually the only thing I dislike. I appreciate the way you can experiment with the background and foreground in real time. I managed to get the labels to show better. Thanks.
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The conclusion that I have come to is that Cloning is never as dependable as a fresh start. I won’t be doing that again! When I think back , I was having a bunch of issues and that was why I decided it was time for a new computer. It all makes sense now. Today I fixed the 30 or so crashing projects. They all opened no problem on the Laptop. All I did was open then and save them. I transferred them back to the main computer and they all open with out any problems now. Id still be curious about why they didn’t crash on the laptop. It still feels like something is on the edge on my main computer.
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I think I might have found the reason why all the projects that I worked on in the Spring of 2023 are corrupted. I went back to page 37 of the Cakewalk forum and I noticed a post by me chatting about the news of Sonar and Next. In the post I mentioned how I had just bought 3 new SSD drives and upgraded my computer. I remember clearly that I used the Samsung Magician to clone my C drive! I also mentioned having a bunch of gigs coming up. Put 2 and 2 together and that would have me working on a few backing tracks and that that state of Cakewalk was buggered by the cloning process. A few ones and zeros were wrong somewhere in the Cakewalk code. The dates line up perfectly as the next update was in late August or early September. The update repaired Cakewalk. And it’s just something in the pro channel code that got corrupted. That computer was replaced by a brand new build on Nov 15 that year. Anyways this forum is a great resource for tracking your own personal history!
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I probably was just in a hurry to create the account and that popped into my head. It is a 100 % never have I called myself that or have I met the guy. And of all the jobs I’ve had in audio I have never been the Backline tech. Does carting amps from the van qualify?
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The phrase "Lifetime" is often used with software to tell you that the license will not expire. It doesn't say "Lifetime Updates. " We only heard that once from Gibson didn't we. And the Term Lifetime is not an exact science. That link is above takes you to a way overpriced deal. this is what is currently on the web site. I'm tempted because the last upgrade for me to 21 had a lot of improvements, especially in stability. It rarely crashes anymore. I know it's not the top of the heap, but neither is Sonar. I like it's Daw like interface. And the fact you can open the audio tracks in a wave editor. I have it set for Wave Lab.
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No word from Support. but what I did was the following. First I opened the folder and set up so it shows the date Modified. This reveals when the file was last updated and saved. I then spent around 3 hours opening each one and making notes. I had the crash dump folder open to one side so I could run Windbg as they happened. What was revealed is that only projects dated between April to Aug 2023 all crash. The rest don't. WinDbg blames just about everything, Lots of Wincodecs, UCRT Base , then it blames You Lean meter and Addictive drums, Ample P bass and so on. I think that is false information. Because all of these projects when opened in safe mode will have the "Untitled EQ etc. So now I'm trying to figure out exactly what was happening to Cakewalk at that time that corrupted any projects I worked on during that period. This would be the spring we were told Cakewalk was going to be discontinued and all that BS. So I was using Cakewalk. My next move is to find out somehow which version that was, and dig back on the forum here for any clues. I will look for issues with the Pro channel at that time. I think for sure there was an update in early September, I remember that well because that was when they added the hyper active log in system. But all files saved after then are fine. At least it is only about 35 projects that are bonked, Not 130. Oh, and I can still open these on my Laptop and the Pro Channel is not screwed up??? At least so far I've tried about a dozen. THAT is the big mystery.
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@David Baay @Ron Caird I have been working on this all day trying to get to the bottom of it. Yes at the heart of it is there was something happened and everything points at the prochannel. No need to open them in older Sonars. Just use safe mode. If you have the same issue it will show one of these. And no need to uninstall anything. There should be nothing wrong with your currant installation. This is something else and I'm slowly narrowing it down to WHEN this happened to these files. I will post further information in my thread.
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I have a similar problem. You will see my post on this page further down. The projects will crash right when it gets to a toast notification warning about a few missing instruments and plugins. They aren’t actually missing, they are just either in a different folder than the previous computer or I have upgraded to VST3 version. Did you check to see if there are mini dump files generated? They are found in User/ your name/ App data/ Roaming/ Cakewalk/ Sonar/mini dumps. There’s a free app called windbg that will open and analyze them. Im just in the process of trying to figure out what is going wrong. The crashes don’t always generate a dump file.
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Get Sonar to "follow" system audio settings?
Bass Guitar replied to quattj's topic in Cakewalk Sonar
@quattj Yes it sucks that for some unknown reasons they not only removed access to MSWavetable but as well Cool Soft Virtual midi synth is also not available. Why?? And you are lucky that you do have the TTS-1 as new users don’t. With the long history that Cakewalk had as one of the best Daw’s for midi users they have now taken a few steps backwards. No TTS-1 No Connection to on board GM midi players For new users wanting instant playback the only option that Im aware of is to purchase VST Soundfont for 15 Euros. -
Thank you @Base 57 @Bristol_Jonesey &. @57Gregy for testing those. If all 3 of you had no problems then that would then confirm that it’s this particular computer. But Base57 is experiencing what I am seeing. Sometimes I can get as far as the project opens but when I hit the space bar or click on anything it crashes. So they are on the edge. Could you guys check the Pro Channels and see if the EQ is there. in particular Base57 and Hey Baby in Safe Mode. If I open in safe mode it always shows all the active pro channel modules as labeled “Unknown “. And after it opens when I open the pro channels there is no EQ, it is all blank. That’s not possible. These projects are not mission critical they are just backing track projects that have all been finished and exported. But I was hoping to back them up as midi files which I still can do by using safe mode. It’s just that it makes me not really trusting Sonar with future projects. I submitted a ticket to the AI with these projects attached. I tried to submit a few mini dumps but it kept saying the connection was taking too long?? I will wait for an actual person to respond. I will also try re installing the C++ stuff if I can find it again. Thanks once again I appreciate your help.
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Going back a year ago and I was using new Sonar and my computer was on W10. There were these projects that always crashed. There's about 200 of them and they are pure midi projects, no audio, There are no effects other than Loud Max and the You Lean meter on the Master. Just a few standard instruments. Ones I have used on hundreds of projects. Last march I wiped the machine and installed W11. I've only been using Platinum since then giving up on Sonar because of this. I was on a vacation and took my laptop. I was starting to work on these projects again but Platinum is old and stupid so I just bought a membership and installed Sonar. The projects all opened without issue. They still do on the laptop. I just returned home so I installed Sonar and all the add on's using the CPC to my W11 computer. So a fresh install of New Sonar. The same exact projects still crash. They will crash on loading. If I use safe mode this reveals there are what appears to be orphaned Pro Channel modules. See screenshot for example. They will all be labeled as Unknown. Sometimes Sonar says there's an issue with Addictive drums?? Then just now I get a quick flash of a crash stating it was You Lean loudness meter?? I don't always get a Mini dump to looks at, Mabey on half of them. The crash dumps. 2 say windowscodecs google says The windowscodecs.dll file error often indicates an issue with corrupted system files, outdated drivers, or conflicts with a specific third-party application, particularly one that handles image or video files. The issue can cause application crashes (e.g., photo viewers, creative software) or general system instability. 7 say ucrtbase Google says The ucrtbase.dll error is a generic crash report that indicates an issue within the Universal C Runtime Base library, a core Windows component. The DLL file itself is usually not the direct cause but rather the module that reports an underlying problem in the application, a third-party driver, or a corrupted system file. 1 says VCruntime140 which is another C++ Then there one says ntdll which google say's When a crash report indicates ntdll.dll as the faulting module, it is important to understand that ntdll.dll is rarely the actual cause; it is the Windows NT Layer DLL that reports the exception, meaning the actual issue lies in a different application, driver, or system component that made an invalid call. So what the heck is wrong with my W11 computer, And it did exactly the same thing under W10 a year ago? Are not all the C++ runtimes installed with Sonar? The Laptop is a piece of junk i5 1 core 2.30 Ghz 12 GB RAM. It has graphic issues with Sonar but hasn't crashed. My main computer is 3th Gen Intel(R) Core i5-13400F (2.50 GHz) 10 cores 64GB RAM As a note one thing comes to mind is these projects are from around 2019- 2023. They used mostly VST 2 versions of plug ins. Now I don't even install the VST 2 if there's VST 3. Only for a few things. So what happens is Sonar reports them as missing even though they are there as VST 3's. I just have to replace them. Can having missing plug ins cause Sonar to crash? But then the Laptop is set up exactly the same? I've included a few files that crashes on my W11 computer. Could a few of you please test these and see if they open for you. Hey Baby.cwp Am I blue.cwp Memphis.cwp
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I guess I better check my Bandlab account. I was forced to use a different log in to get the Sale Price last week. It is possible that I created that User name under that account a few years ago. Thanks @Chaps Yep I guess I'm backlinejoe!
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I just got back home and had to log in to Sonar and the Cakewalk Product center. The log in was auto filled with @backlinejoe? I also now see this in the lower corner where you sign out of the CPC Is this me or does everyone see this?
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Sonar freezes for ~1.5 seconds every time I stop playback
Bass Guitar replied to moonbooter's topic in Cakewalk Sonar
Having it return might give you some insight into what is causing it in the first place. Think about what you did before it returned! A certain plug in added etc. I remember a long time ago having this exact issue and I can’t remember what the solution was anymore. It might have been the time I discovered my SSD drive was not performing correctly. It was only a few years old and at 60 %. Someone told me to run the Samsung Magician and that quickly showed me the drive was running super slow. Apparently they can die on you due to how many read / Write cycles that have been used. Apparently audio and video editing is a read write monster. So I learned it’s a good idea to run the test at least twice a year and catch it before you get into trouble. Resplendence Has 2 very useful apps I also use the Latency Monitor mentioned above as well as Why So Slow.
