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Hello everyone, for some weeks I have serious bug on cakewalk.

my software closes alone during my work sessions, with no warning message or bug report.

and this bug is driving me crazy, I lost 5 hours of recordings last time.

In addition to these, Cakewalk often bug because of my virtual instruments, without my being able to save my work (as the error message indicates)

if you have solutions I'm interested!

thank you in advance :)

ps: sorry for my english i'm french ūüėÖ

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7 minutes ago, martsave martin s said:

tu as installé la dernière version de cakewalk?

Thanks for answer 

I did an update last week, has news come out since?,

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3 minutes ago, Florian Cedard said:

I did an update last week, has news come out since?,

no you are up to date,does it do this on all projects?

if you list your computer,audio card..ect will help us to help you

Edited by martsave martin s

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8 minutes ago, martsave martin s said:

non, vous êtes à jour, est-ce que cela se fait sur tous les projets?

si vous listez votre ordinateur, carte audio..ect nous aidera à vous aider

yes on all my projects.

I answer you when I come home from work

Thank you anyway

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Could be a VST plug in refusing to playing nice with Cakewalk. Try and keep notes of "what happens directly before the crash". Its like being a detective. With issues like this, its all forensic analysis. OR you could send in a Crash dump file to cakewalk :D.

I would start by loading a new project and see if you notice any consistency between projects. If not, it could be one project corrupt or possibly a bad plug in working in that project.

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I have another thread about this with Ozone 9.  If playing a song and browsing through the different presets in Ozone 9 Cakewalk will abort and close.  No diagnostic info, just closes.  I suspect its Ozone that is causing it but ??

 

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26 minutes ago, Chuck E Baby said:

Could be a VST plug in refusing to playing nice with Cakewalk. Try and keep notes of "what happens directly before the crash". Its like being a detective. With issues like this, its all forensic analysis. OR you could send in a Crash dump file to cakewalk :D.

I would start by loading a new project and see if you notice any consistency between projects. If not, it could be one project corrupt or possibly a bad plug in working in that project.

I try to start a new project but i have the same bug too.

I dont understand Why i dont have any error message when Cakewalk close.

 

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11 minutes ago, Jack Stoner said:

J'ai un autre fil conducteur à ce sujet avec Ozone 9. Si vous jouez une chanson et parcourez les différents préréglages dans Ozone 9, Cakewalk va abandonner et se fermer. Aucune information de diagnostic, ferme juste. Je soupçonne son ozone qui le cause mais 

I dont use ozone, but I sympathize with your problem

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Hi Florian,
Please can you let us know exactly what you were doing when the problem happened, and which plugins you were using? We need as much information as possible to help us find the cause.
Your original post suggests there are actually two separate issues? If so, please give us clear information about each.
It would also be extremely helpful if you could send us a minidump file. See here for instructions:
https://www.cakewalk.com/Support/Knowledge-Base/2007013262/How-to-collect-a-Minidump-file-when-your-Cakewalk-program-crashes
Thanks,
Ben

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51 minutes ago, Ben Staton said:

Bonjour Florian,
Pouvez-vous nous dire exactement ce que vous faisiez lorsque le problème est survenu et quels plugins vous utilisiez? Nous avons besoin d'autant d'informations que possible pour nous aider à trouver la cause.
Votre message original suggère qu'il existe en réalité deux problèmes distincts? Si oui, donnez-nous des informations claires sur chacun.
Il serait également extrêmement utile de nous envoyer un fichier minidump. Voir ici pour les instructions:
https://www.cakewalk.com/Support/Knowledge-Base/2007013262/How-to-collect-a-Minidump-file-when-your-Cakewalk-program-crashes-crashes
Merci,
Ben

hello, thank you for your answer. cakewalk stops either when I mix or when I record.

for Plugin I use mainly, waves, STL tones, Superior Drummer 3, TSE x50, soundtoys, fabfilter and Kontakt 6

for the minidump file I take care of it as soon as I'm home

thank you :)

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7 hours ago, martsave martin s said:

non, vous êtes à jour, est-ce que cela se fait sur tous les projets?

si vous listez votre ordinateur, carte audio..ect nous aidera à vous aider

 

So for my computer, I have this config
Processor: Intel i7-8700 3.20GHz
Ram: 16 GB
Motherboard: ASUS TUF B360-PRO GAMING
For my audio card I have a Steinberg UR44

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5 hours ago, Ben Staton said:

Hi Florian,
Please can you let us know exactly what you were doing when the problem happened, and which plugins you were using? We need as much information as possible to help us find the cause.
Your original post suggests there are actually two separate issues? If so, please give us clear information about each.
It would also be extremely helpful if you could send us a minidump file. See here for instructions:
https://www.cakewalk.com/Support/Knowledge-Base/2007013262/How-to-collect-a-Minidump-file-when-your-Cakewalk-program-crashes
Thanks,
Ben

I have 6 Minidump in 9 days¬†ūüėÖ

_10072019_213906.dmp

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Hi @Florian Cedard unfortunately the dump file is corrupted when I download it. Please don't directly upload to the forum since it may not work properly. Instead upload the file to something like DropBox, Google Drive or OneDrive and then send me the link please.

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Il y a 2 heures, Noel Borthwick a déclaré:

Bonjour @ Florian Cedard ¬†Malheureusement, le fichier vid√©o est corrompu lorsque je le t√©l√©charge. S'il vous pla√ģt ne pas t√©l√©charger directement sur le forum car il ne peut pas fonctionner correctement. DropBox, Google Drive ou OneDrive, puis-je avoir le lien, s'il vous pla√ģt.

Hello, here is the link google drive. I put all my recent minidumps
https://drive.google.com/open?id=1OwAjO_BKAOVbSan0xZYnUvyeEco0Dfr6

Thanks !

  • Thanks 2

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Hello @Florian Cedard thanks for sending the diagnostic dumps.

I looked at all your dump files. In all of them there is only a single issue that is actionable by us, The rest are all plugin bugs.
Here is the analysis for each file if you are interested. All your crashes are caused by mainly 2 plugins. 
STL Tonality - Howard Benson.vst3 and Superior Drummer 3

I suggest you contact the respective plugin vendors and report it directly to them. You can send them the dump files associated (as indicated below) for their analysis since there isn't anything we can see on our end that would cause these crashes. The stacks are 100% inside the plugins.

In short, many crashes are caused by bugs within plugins themselves and there is nothing the host can do to prevent them. For such issues its in your best interest to contact the plugin developers and notify them about the issue with the dump file of course. Tell them what DAW you were using so that they can validate their products with Cakewalk as well. 

----------

Stay Back_10072019_213100
>    00007ffde1da5094()    Unknown    Non-user code
     [Frames may be missing, no binary loaded for STL Tonality - Howard Benson.vst3]        Annotated Frame
     STL Tonality - Howard Benson.vst3!00007ffde3a5a811()    Unknown    Non-user code. No matching binary found.

----------

Stay Back_09282019_175852
     [Frames may be missing, no binary loaded for Superior Drummer 3.dll]        Annotated Frame
>    Superior Drummer 3.dll!00007ff9ce65b281()    Unknown    Non-user code. No matching binary found.

----------


Stay Back_09282019_151247
     [Frames may be missing, no binary loaded for Superior Drummer 3.dll]        Annotated Frame
>    Superior Drummer 3.dll!00007ff9ce65b281()    Unknown    Non-user code. No matching binary found.

----------


Perfect Religion_10082019_184104
>    0000000000000000()    Unknown    Non-user code
     [Frames may be missing, no binary loaded for STL Tonality - Howard Benson.vst3]        Annotated Frame
     STL Tonality - Howard Benson.vst3!00007ffde2cba811()    Unknown    Non-user code. No matching binary found.

----------

Never Look Down II_10012019_223746
Cakewalk crash - fixed

----------
Endless Disease_10092019_163216

Crash in a waves DLL
C:\ProgramData\Waves Audio\Modules\AdditionalDLLs_x64\mkl_waves.dll
>    mkl_waves.dll!00007ffdd3fb50b3()    Unknown    Non-user code. Binary was not built with debug information.
     0000000098768c40()    Unknown    Non-user code

----------


Compo Intro Concert_10022019_170820
Unhandled exception at 0x00007FF9D3F6B281 (Superior Drummer 3.dll) in Compo Intro Concert_10022019_170820.dmp: 0xC0000005: Access violation writing location 0x0000000000000000
     [Frames may be missing, no binary loaded for Superior Drummer 3.dll]        Annotated Frame
>    Superior Drummer 3.dll!00007ff9d3f6b281()    Unknown    Non-user code. No matching binary found.

 

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7 hours ago, Noel Borthwick said:

Bonjour @Florian Cedard,  merci d’avoir envoyé les décharges de diagnostic.

J'ai regardé tous vos fichiers de vidage. Dans chacun d'entre eux, il n'y a qu'un seul problème qui peut être résolu par nous. Le reste sont tous des bugs de plugins.
Voici l'analyse pour chaque fichier si vous êtes intéressé. Tous vos accidents sont causés principalement par 2 plugins. 
STL Tonality - Howard Benson.vst3 et Superior Drummer 3

Je vous sugg√®re de contacter les vendeurs de plug-ins respectifs et de le leur signaler directement. Vous pouvez leur envoyer les fichiers de vidage associ√©s (comme indiqu√© ci-dessous) aux fins d'analyse, car rien de ce que nous pouvons voir de notre c√īt√© ne pourrait causer ces plantages. Les piles sont √† 100% √† l'int√©rieur des plugins.

En bref, beaucoup de crashs sont caus√©s par des bugs dans les plugins eux-m√™mes et l'h√īte ne peut rien faire pour les pr√©venir. Pour de tels probl√®mes, il est dans votre int√©r√™t de contacter les d√©veloppeurs du plugin et de les informer du probl√®me avec le fichier de vidage bien s√Ľr. Dites-leur quelle DAW vous utilisiez pour qu'ils puissent √©galement valider leurs produits avec Cakewalk.¬†

----------

Rester Retour_10072019_213100
> 00007ffde1da5094 () Inconnu Code non-utilisateur
     [Des cadres sont peut-être manquants, aucun fichier binaire chargé pour STL Tonality - Howard Benson.vst3] Cadre annoté
     STL Tonality - Howard Benson.vst3! 00007ffde3a5a811 () Code non-utilisateur inconnu. Aucun fichier binaire correspondant trouvé.

----------

Stay Back_09282019_175852
     [Des cadres peuvent être manquants, aucun binaire chargé pour Superior Drummer 3.dll] Cadre annoté
> Superior Drummer 3.dll! 00007ff9ce65b281 () Code inconnu pour les non-utilisateurs. Aucun fichier binaire correspondant trouvé.

----------


Stay Back_09282019_151247
     [Frames may be missing, no binary loaded for Superior Drummer 3.dll]        Annotated Frame
>    Superior Drummer 3.dll!00007ff9ce65b281()    Unknown    Non-user code. No matching binary found.

----------


Perfect Religion_10082019_184104
>    0000000000000000()    Unknown    Non-user code
     [Frames may be missing, no binary loaded for STL Tonality - Howard Benson.vst3]        Annotated Frame
     STL Tonality - Howard Benson.vst3!00007ffde2cba811()    Unknown    Non-user code. No matching binary found.

----------

Never Look Down II_10012019_223746
Cakewalk crash - fixed

----------
Endless Disease_10092019_163216

Crash dans une DLL.
ūüėĄ \ ProgramData \ Waves Audio \ Modules \ AdditionalDLLs_x64 \ mkl_waves.dll
> mkl_waves.dll! 00007ffdd33bb50b3 () Inconnu Code non utilisateur. Le binaire n'a pas été construit avec les informations de débogage.
     0000000098768c40 () Inconnu Code de non-utilisateur

----------


Compo Intro Concert_10022019_170820
Unhandled exception à 0x00007FF9D3F6B281 (Superior Drummer 3.dll) dans Compo Intro Concert_10022019_170820.dmp: 0xC0000005: violation d' accès emplacement d'écriture 0x0000000000000000
     [Cadres peut être manquant, pas binaire chargé pour Superior Drummer 3.dll] Cadre Annotated
> Drummer Superior 3 .dll! 00007ff9d3f6b281 () Inconnu Code non utilisateur. Aucun fichier binaire correspondant trouvé.

 

thank you very much !!! I'm going to contact them.

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