Trouble loading Spitfire LABS

[Jaden]

I'm wondering if anyone has come up against "ERROR #1" trying to load Spitfire LABS into cakewalk. I've tried all the things I've found online about it but I haven't found a solution. I included a screenshot of the error. Has anyone found a solution? I'm using Windows 10.

[mettelus]

Re-run the Spitfire Audio app and let that rebuild instruments as needed. That error implies the samples are not present. If you moved the sample libraries to save space, be sure to set where you moved them to in the Spitfire Audio app preferences (the gear icon).

[Jaden]

I took screenshots of anything relevant I could think of. Does anyone know where I should be saving everything to?

Also, I notice the LABS presets are .zpreset files not vst

I literally don't know what I'm doing and pulling my hair out. I used to be so good with computer stuff but right now I feel stupid. Can someone help?

[mettelus]

Cakewalk is only concerned about the vst files, not the presets or samples (those are opened by whichever vst you load into Cakewalk).

A few things here:

1. The two entries you made with "Spitfire Audio" in them in Cakewalk Preferences for "VST Scan Paths" can be removed. The others mirror what you have in the Spitfire Audio app, so if installed, Cakewalk will find them.
2. In the Spitfire Audio app, if you click on the "LABS" tab at the top, be sure you have installed the instrument(s) you want to use. Also be sure that the "Default content path" (on the left in your screenshots above in preferences for that app) are valid paths... those are where Spitfire Audio app is putting the samples.
3. When inserting a VST Instrument (VSTi), Cakewalk is only opening the instrument itself, and letting the instrument "do its thing" at that point. The simplest method to insert a VSTi is to drag/drop from the Browser on the right edge of Cakewalk (hotkey B opens and closes that). In Cakewalk's Browser you need to first click on "Plugins" at the very top, then "Instruments" directly below that. The Browser will then show which instruments you have installed. Scroll down to "Spitfire Audio" and there should be an entry in that folder for "LABS." Drag and Drop "LABS" to the left side of the Track View into an empty area and you will get the pop up to insert the instrument. To be simpler, select "Simple Instrument Track" in the top left, and then "OK." The LABS instrument should then pop up for you, and you select the instrument/presets from the top of that window.

[Jaden]

1) I did as suggested and removed the erroneous search paths

2) I tried installed a couple instruments, but nowhere do I find actual .vst files. All I can find are .zpreset, .zconfig, .zmulti and .spitfire files. So this has me confused...

3) I know how to open instruments in cakewalk no problem. I've been using some native instruments products for a while but I keep coming back to wanting LABS but can't install them for some reason...

 

ALSO if it helps, this is the log created when trying to initiate LABS in cakewalk:

 

**********************************************************
Labs 1.5.1-b25829f  ---  Build date: Dec  8 2021 time:14:50:33
Log started: 19 Aug 2023 7:02:47pm

[19 Aug 2023 19:02:47.751]    (tid:00000000000016e4) OS:Name   : Windows 10
[19 Aug 2023 19:02:47.752]    (tid:00000000000016e4) OS:Arch   : 64bit
[19 Aug 2023 19:02:47.752]    (tid:00000000000016e4) CPU:MHz   : 3574
[19 Aug 2023 19:02:47.833]    (tid:00000000000016e4) CPU:cores : 8
[19 Aug 2023 19:02:47.833]    (tid:00000000000016e4) CPU:SSE2  : 1
[19 Aug 2023 19:02:47.833]    (tid:00000000000016e4) CPU:SSE3  : 1
[19 Aug 2023 19:02:47.833]    (tid:00000000000016e4) CPU:SSSE3 : 1
[19 Aug 2023 19:02:47.833]    (tid:00000000000016e4) CPU:SSE41 : 1
[19 Aug 2023 19:02:47.833]    (tid:00000000000016e4) CPU:SSE42 : 1
[19 Aug 2023 19:02:47.833]    (tid:00000000000016e4) CPU:AVX   : 1
[19 Aug 2023 19:02:47.833]    (tid:00000000000016e4) CPU:AVX2  : 1
[19 Aug 2023 19:02:47.834]    (tid:00000000000016e4) Registering common effects...
[19 Aug 2023 19:02:47.836]    (tid:00000000000016e4) Registered 44 effects.
[19 Aug 2023 19:02:47.851]    (tid:00000000000016e4) REQUEST: 1AA941BE-1223A76D-E49E2C97-C47450AF-49C408B3-4B1EE4DC-D7FF7B16-3D7BF366-2AF6C498-41F229B3-0C8175A7-340E3373-A3197337-679D0240-26832F5E-1AF27523
[19 Aug 2023 19:02:47.851]    (tid:00000000000016e4) SYSTEM: <?xml version="1.0" encoding="UTF-8"?> <SPITFIRE Fs="63604baedb6ed895e278a3c264a54b7a6502179ba2c9d1fc00ad4015c6085d7d" Cn="5330e4254790675ad1003e2440b1dcfa32b1904229fa1a03f4114769ae4d0ee1" Cc="2b6823de0aac216a3956bd8fd97e355299921f47eed8482c2dc0d028f1851796" Cv="11b7e1c890b41e4e2de30ac93b48e5ae5cb219b94a27e60abda94fc754111cea"/>
[19 Aug 2023 19:02:47.851]    (tid:00000000000016e4) UUIDs: 
[19 Aug 2023 19:02:47.851]    (tid:00000000000016e4) Ethernet: d8-bb-c1-12-ed-43
[19 Aug 2023 19:02:47.868]    (tid:00000000000016e4) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[19 Aug 2023 19:02:47.868]    (tid:00000000000016e4) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[19 Aug 2023 19:02:47.868]    (tid:00000000000016e4) "Labs" : no patch config directories found: 
[19 Aug 2023 19:02:47.868]    (tid:00000000000016e4) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[19 Aug 2023 19:02:47.869]    (tid:00000000000016e4) "Labs" : no preset config directories found: 
[19 Aug 2023 19:02:47.869]    (tid:00000000000016e4) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[19 Aug 2023 19:02:47.869]    (tid:00000000000016e4) "Labs" : no patch directories found: 
[19 Aug 2023 19:02:47.869]    (tid:00000000000016e4) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[19 Aug 2023 19:02:47.869]    (tid:00000000000016e4) "Labs" : no preset directories found: 
[19 Aug 2023 19:02:47.870]    (tid:00000000000016e4) "Labs" : no preset files found: 
[19 Aug 2023 19:02:47.871]    (tid:00000000000016e4) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[19 Aug 2023 19:02:47.871]    (tid:00000000000016e4) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[19 Aug 2023 19:02:47.871]    (tid:00000000000016e4) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[19 Aug 2023 19:02:47.871]    (tid:00000000000016e4) Labs : preset and patch parsing took 0.004 seconds
[19 Aug 2023 19:02:47.872]    (tid:00000000000016e4) Labs : found 0 patches
[19 Aug 2023 19:02:47.872]    (tid:00000000000016e4) Labs : found 0 presets
[19 Aug 2023 19:02:47.898]    (tid:00000000000016e4) /!\ PATCH CONFIG ERRORS /!\
[19 Aug 2023 19:02:47.898]    (tid:00000000000016e4) "Labs" : no patch config directories found: 
[19 Aug 2023 19:02:47.898]    (tid:00000000000016e4) /!\ PATCH ERRORS /!\
[19 Aug 2023 19:02:47.899]    (tid:00000000000016e4) "Labs" : no patch directories found: 
[19 Aug 2023 19:02:47.899]    (tid:00000000000016e4) /!\ PRESET CONFIG ERRORS /!\
[19 Aug 2023 19:02:47.899]    (tid:00000000000016e4) "Labs" : no preset config directories found: 
[19 Aug 2023 19:02:47.899]    (tid:00000000000016e4) /!\ PRESET ERRORS /!\
[19 Aug 2023 19:02:47.899]    (tid:00000000000016e4) "Labs" : no preset directories found: 
[19 Aug 2023 19:02:47.899]    (tid:00000000000016e4) "Labs" : no preset files found: 
[19 Aug 2023 19:02:47.899]    (tid:00000000000016e4) OS:Name   : Windows 10
[19 Aug 2023 19:02:47.899]    (tid:00000000000016e4) OS:Arch   : 64bit
[19 Aug 2023 19:02:47.899]    (tid:00000000000016e4) CPU:MHz   : 3568
[19 Aug 2023 19:02:47.980]    (tid:00000000000016e4) CPU:cores : 8
[19 Aug 2023 19:02:47.980]    (tid:00000000000016e4) CPU:SSE2  : 1
[19 Aug 2023 19:02:47.980]    (tid:00000000000016e4) CPU:SSE3  : 1
[19 Aug 2023 19:02:47.981]    (tid:00000000000016e4) CPU:SSSE3 : 1
[19 Aug 2023 19:02:47.981]    (tid:00000000000016e4) CPU:SSE41 : 1
[19 Aug 2023 19:02:47.981]    (tid:00000000000016e4) CPU:SSE42 : 1
[19 Aug 2023 19:02:47.981]    (tid:00000000000016e4) CPU:AVX   : 1
[19 Aug 2023 19:02:47.981]    (tid:00000000000016e4) CPU:AVX2  : 1
[19 Aug 2023 19:02:47.981]    (tid:00000000000016e4) Registering common effects...
[19 Aug 2023 19:02:47.981]    (tid:00000000000016e4) Registered 44 effects.
[19 Aug 2023 19:02:47.982]    (tid:00000000000016e4) Instance Started
[19 Aug 2023 19:02:47.984]    (tid:00000000000016e4) Host: Cakewalk by Bandlab
[19 Aug 2023 19:02:47.994]    (tid:00000000000016e4) Global Created
[19 Aug 2023 19:02:47.994]    (tid:00000000000016e4)  VoicePool thread             = 0 - Work Thread 0
[19 Aug 2023 19:02:47.994]    (tid:00000000000016e4)  Stream Core thread[0]        = 1 - Work Thread 1
[19 Aug 2023 19:02:47.995]    (tid:00000000000016e4)  Background process thread[0] = 2 - Work Thread 2
[19 Aug 2023 19:02:47.995]    (tid:0000000000000274) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[19 Aug 2023 19:02:47.995]    (tid:00000000000016e4)  WaveFS thread                = 3 - WaveFS
[19 Aug 2023 19:02:47.995]    (tid:0000000000000274) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[19 Aug 2023 19:02:47.995]    (tid:00000000000016e4) Instance loaded: mixGroups=0 auxGroups=0
[19 Aug 2023 19:02:47.995]    (tid:0000000000000274) pluginId=3 : no sample directories found
[19 Aug 2023 19:02:47.995]    (tid:00000000000016e4) Modulation Source MAXDATA = 1536
[19 Aug 2023 19:02:47.995]    (tid:00000000000016e4) Modulation MIDI Source MAXDATA = 270
[19 Aug 2023 19:02:47.995]    (tid:0000000000000274) GLOBAL : no sample directories found
[19 Aug 2023 19:02:47.996]    (tid:00000000000016e4) OS:Name   : Windows 10
[19 Aug 2023 19:02:47.996]    (tid:0000000000000274) GLOBAL : no sample directories found
[19 Aug 2023 19:02:47.996]    (tid:00000000000016e4) OS:Arch   : 64bit
[19 Aug 2023 19:02:47.996]    (tid:00000000000016e4) CPU:MHz   : 3578
[19 Aug 2023 19:02:48.077]    (tid:00000000000016e4) CPU:cores : 8
[19 Aug 2023 19:02:48.077]    (tid:00000000000016e4) CPU:SSE2  : 1
[19 Aug 2023 19:02:48.077]    (tid:00000000000016e4) CPU:SSE3  : 1
[19 Aug 2023 19:02:48.077]    (tid:00000000000016e4) CPU:SSSE3 : 1
[19 Aug 2023 19:02:48.077]    (tid:00000000000016e4) CPU:SSE41 : 1
[19 Aug 2023 19:02:48.077]    (tid:00000000000016e4) CPU:SSE42 : 1
[19 Aug 2023 19:02:48.077]    (tid:00000000000016e4) CPU:AVX   : 1
[19 Aug 2023 19:02:48.078]    (tid:00000000000016e4) CPU:AVX2  : 1
[19 Aug 2023 19:02:48.078]    (tid:00000000000016e4) Registering common effects...
[19 Aug 2023 19:02:48.078]    (tid:00000000000016e4) Registered 44 effects.
[19 Aug 2023 19:02:48.085]    (tid:00000000000016e4) Setting Preload Buffer Size - 12288
[19 Aug 2023 19:02:48.085]    (tid:00000000000016e4) Setting Stream Buffer Size - 65536
[19 Aug 2023 19:02:48.086]    (tid:00000000000016e4) Instance Started
[19 Aug 2023 19:02:48.102]    (tid:00000000000016e4) Labs: prepare to play
[19 Aug 2023 19:02:48.106]    (tid:00000000000016e4) Labs: prepare to play
[19 Aug 2023 19:02:48.107]    (tid:00000000000016e4) Labs: prepare to play
[19 Aug 2023 19:02:48.148]    (tid:00000000000016e4) Labs: prepare to play
[19 Aug 2023 19:02:48.164]    (tid:00000000000016e4) Labs: reset
[19 Aug 2023 19:02:48.164]    (tid:00000000000016e4) Labs: prepare to play
[19 Aug 2023 19:02:48.165]    (tid:00000000000016e4) Transport Reset
[19 Aug 2023 19:02:48.165]    (tid:00000000000016e4) Transport Reset
[19 Aug 2023 19:02:48.408]    (tid:00000000000016e4) ERROR #1 : go to : https://www.spitfireaudio.com/error1
 

Edited August 19, 2023 by Jaden

[mettelus]

31 minutes ago, Jaden said:

Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings

This is the issue. That is where the Spitfire Audio app is telling Cakewalk that it installed the LABS settings. Your issue is with LABS at this point (Cakewalk settings are accurate). A couple things:

1. Verify the path " C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings" in both Windows Explorer and in the "Default Content Path" in the Spitfire Audio app. If the Spitfire Audio app cannot "just install" anything from LABS (at the top), then that path is invalid.
2. Be sure to use a valid path in the "Default Content Path" in the Spitfire Audio app, and reinstall any LABS instruments you wish to use.
3. When you open Cakewalk after doing this, it should scan automatically and be fine, but just in case do a "Manual Scan" and "Rescan failed plugins" in the Cakewalk preferences window.

Cakewalk is running fine, and it only cares about the vst (dll) or vst3 file path. Those are correct from your images above. The issue is in the Spitfire Audio app and that path it is throwing as an error when you try to insert it in Cakewalk (C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings). That is the path that LABS is looking for to load its presets/samples.

Quick Edit: AppData is a hidden folder and may be invisible with Windows Explorer default settings. To make it visible, in Windows Explorer, go to "View->Options->Change Folder and View Options." In that pop up on the "View" tab at the top, check "Show hidden files, folders, and drives" under "Hidden file and folders" and then click OK.

Edited August 19, 2023 by mettelus

[Jaden]

Your instructions are awesome! I did all that though and it's still not finding it. When I try to re-install the labs presets cakewalk automatically scans but says 0 new plugins found. I just don't get it! I made sure cakewalk is scanning the same folder of course.

 

 

[User 905133]

The account name in Spitfire settings (Content Path and VST2) is C:\Users\Just Be\AppData . . .).

Quote

[19 Aug 2023 19:02:47.868]    (tid:00000000000016e4) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings [emphasis added to show where spitfire is expecting files]

Edited August 20, 2023 by User 905133
added a line from the Spitfile log

[Jaden]

Right, in trying to figure this out I set everything to the same folder. So I dunno what's going on...

 

[Lord Tim]

36 minutes ago, Jaden said:

I did all that though and it's still not finding it. When I try to re-install the labs presets cakewalk automatically scans but says 0 new plugins found. I just don't get it!

You're confusing what Cakewalk sees and what the plugin sees.

Cakewalk ONLY sees that there's a plugin installed - LABS. It doesn't know anything else beyond that. LABS itself looks for the libraries, so as far as Cakewalk is concerned, it's done its job by finding LABS, but LABS is now not seeing the libraries, so the problem lies there.

What I would recommend, rather than trying to solve where everything else, is just uninstall LABS entirely and then reinstall it from scratch, paying careful attention to the installation paths. Make sure Cakewalk is closed before you do any uninstalling / reinstalling, and definitely let it scan for new plugins (if it's not set to auto) after LABS is all back in and installed properly.

[Jaden]

LordTim - thank you for making that so clear! So how and where do I make sure LABS is looking in the correct place? I will do the complete reinstall, but I want to make sure I do it right. Thank you!

[User 905133]

OK. I see. You started all over and changed the paths to use Just Be instead of Admin 2.

[Lord Tim]

4 minutes ago, Jaden said:

LordTim - thank you for making that so clear! So how and where do I make sure LABS is looking in the correct place? I will do the complete reinstall, but I want to make sure I do it right. Thank you!

I'd just let it choose, honestly - go with the defaults it suggests. That should get it working.

Then if you need to do anything funky, like moving the libraries to other drivers or whatever, then you can do things like directory junctions and that kind of stuff (it's a bit advanced, so let's endeavour to just get it all working first).

[mettelus]

7 hours ago, Lord Tim said:

What I would recommend, rather than trying to solve where everything else, is just uninstall LABS entirely and then reinstall it from scratch, paying careful attention to the installation paths. Make sure Cakewalk is closed before you do any uninstalling / reinstalling, and definitely let it scan for new plugins (if it's not set to auto) after LABS is all back in and installed properly.

^^ This is probably the easiest solution for you. IIRC, there was a hiccup with the Spitfire Audio app where one older version didn't automatically prompt an update for itself, so be sure to get the most recent app from Spitfire (in case you kept an older version). To test that re-installation is working properly, I would recommend only downloading one of the LABS libraries, then open Cakewalk and seeing if LABS will insert properly. If it works as expected, you can simply go back and get any other libraries you want from the Spitfire Audio app.

There is also a list of support topics on Spitfire's Support page for various issues that might be relevant, but try the uninstall/reinstall first.

[Jaden]

Ok so I completely deleted everything on my computer associated with spitfire. I reinstalled the app from scratch and tried downloading one of the presets. I'm still getting the ERROR #1 message. I just don't understand why labs can't find its' own presets?!

 

This is the Error log from LABS:

 

**********************************************************
Labs 1.5.1-b25829f  ---  Build date: Dec  8 2021 time:14:50:33
Log started: 20 Aug 2023 10:22:19am

[20 Aug 2023 10:22:19.050]    (tid:0000000000004680) OS:Name   : Windows 10
[20 Aug 2023 10:22:19.050]    (tid:0000000000004680) OS:Arch   : 64bit
[20 Aug 2023 10:22:19.050]    (tid:0000000000004680) CPU:MHz   : 3585
[20 Aug 2023 10:22:19.132]    (tid:0000000000004680) CPU:cores : 8
[20 Aug 2023 10:22:19.132]    (tid:0000000000004680) CPU:SSE2  : 1
[20 Aug 2023 10:22:19.133]    (tid:0000000000004680) CPU:SSE3  : 1
[20 Aug 2023 10:22:19.134]    (tid:0000000000004680) CPU:SSSE3 : 1
[20 Aug 2023 10:22:19.134]    (tid:0000000000004680) CPU:SSE41 : 1
[20 Aug 2023 10:22:19.134]    (tid:0000000000004680) CPU:SSE42 : 1
[20 Aug 2023 10:22:19.134]    (tid:0000000000004680) CPU:AVX   : 1
[20 Aug 2023 10:22:19.134]    (tid:0000000000004680) CPU:AVX2  : 1
[20 Aug 2023 10:22:19.134]    (tid:0000000000004680) Registering common effects...
[20 Aug 2023 10:22:19.134]    (tid:0000000000004680) Registered 44 effects.
[20 Aug 2023 10:22:19.138]    (tid:0000000000004680) REQUEST: 1AA941BE-1223A76D-E49E2C97-C47450AF-49C408B3-4B1EE4DC-D7FF7B16-3D7BF366-2AF6C498-41F229B3-0C8175A7-340E3373-A3197337-679D0240-26832F5E-1AF27523
[20 Aug 2023 10:22:19.138]    (tid:0000000000004680) SYSTEM: <?xml version="1.0" encoding="UTF-8"?> <SPITFIRE Fs="63604baedb6ed895e278a3c264a54b7a6502179ba2c9d1fc00ad4015c6085d7d" Cn="5330e4254790675ad1003e2440b1dcfa32b1904229fa1a03f4114769ae4d0ee1" Cc="2b6823de0aac216a3956bd8fd97e355299921f47eed8482c2dc0d028f1851796" Cv="11b7e1c890b41e4e2de30ac93b48e5ae5cb219b94a27e60abda94fc754111cea"/>
[20 Aug 2023 10:22:19.139]    (tid:0000000000004680) UUIDs: 
[20 Aug 2023 10:22:19.139]    (tid:0000000000004680) Ethernet: d8-bb-c1-12-ed-43
[20 Aug 2023 10:22:19.143]    (tid:0000000000004680) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[20 Aug 2023 10:22:19.143]    (tid:0000000000004680) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[20 Aug 2023 10:22:19.144]    (tid:0000000000004680) "Labs" : no patch config directories found: 
[20 Aug 2023 10:22:19.144]    (tid:0000000000004680) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[20 Aug 2023 10:22:19.144]    (tid:0000000000004680) "Labs" : no preset config directories found: 
[20 Aug 2023 10:22:19.144]    (tid:0000000000004680) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[20 Aug 2023 10:22:19.144]    (tid:0000000000004680) "Labs" : no patch directories found: 
[20 Aug 2023 10:22:19.144]    (tid:0000000000004680) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[20 Aug 2023 10:22:19.145]    (tid:0000000000004680) "Labs" : no preset directories found: 
[20 Aug 2023 10:22:19.145]    (tid:0000000000004680) "Labs" : no preset files found: 
[20 Aug 2023 10:22:19.145]    (tid:0000000000004680) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[20 Aug 2023 10:22:19.146]    (tid:0000000000004680) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[20 Aug 2023 10:22:19.146]    (tid:0000000000004680) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[20 Aug 2023 10:22:19.146]    (tid:0000000000004680) Labs : preset and patch parsing took 0.003 seconds
[20 Aug 2023 10:22:19.146]    (tid:0000000000004680) Labs : found 0 patches
[20 Aug 2023 10:22:19.146]    (tid:0000000000004680) Labs : found 0 presets
[20 Aug 2023 10:22:19.162]    (tid:0000000000004680) /!\ PATCH CONFIG ERRORS /!\
[20 Aug 2023 10:22:19.162]    (tid:0000000000004680) "Labs" : no patch config directories found: 
[20 Aug 2023 10:22:19.163]    (tid:0000000000004680) /!\ PATCH ERRORS /!\
[20 Aug 2023 10:22:19.163]    (tid:0000000000004680) "Labs" : no patch directories found: 
[20 Aug 2023 10:22:19.163]    (tid:0000000000004680) /!\ PRESET CONFIG ERRORS /!\
[20 Aug 2023 10:22:19.163]    (tid:0000000000004680) "Labs" : no preset config directories found: 
[20 Aug 2023 10:22:19.163]    (tid:0000000000004680) /!\ PRESET ERRORS /!\
[20 Aug 2023 10:22:19.163]    (tid:0000000000004680) "Labs" : no preset directories found: 
[20 Aug 2023 10:22:19.163]    (tid:0000000000004680) "Labs" : no preset files found: 
[20 Aug 2023 10:22:19.164]    (tid:0000000000004680) OS:Name   : Windows 10
[20 Aug 2023 10:22:19.164]    (tid:0000000000004680) OS:Arch   : 64bit
[20 Aug 2023 10:22:19.164]    (tid:0000000000004680) CPU:MHz   : 3551
[20 Aug 2023 10:22:19.244]    (tid:0000000000004680) CPU:cores : 8
[20 Aug 2023 10:22:19.244]    (tid:0000000000004680) CPU:SSE2  : 1
[20 Aug 2023 10:22:19.244]    (tid:0000000000004680) CPU:SSE3  : 1
[20 Aug 2023 10:22:19.244]    (tid:0000000000004680) CPU:SSSE3 : 1
[20 Aug 2023 10:22:19.244]    (tid:0000000000004680) CPU:SSE41 : 1
[20 Aug 2023 10:22:19.245]    (tid:0000000000004680) CPU:SSE42 : 1
[20 Aug 2023 10:22:19.245]    (tid:0000000000004680) CPU:AVX   : 1
[20 Aug 2023 10:22:19.245]    (tid:0000000000004680) CPU:AVX2  : 1
[20 Aug 2023 10:22:19.245]    (tid:0000000000004680) Registering common effects...
[20 Aug 2023 10:22:19.245]    (tid:0000000000004680) Registered 44 effects.
[20 Aug 2023 10:22:19.246]    (tid:0000000000004680) Instance Started
[20 Aug 2023 10:22:19.246]    (tid:0000000000004680) Host: Cakewalk by Bandlab
[20 Aug 2023 10:22:19.253]    (tid:0000000000004680) Global Created
[20 Aug 2023 10:22:19.253]    (tid:0000000000004680)  VoicePool thread             = 0 - Work Thread 0
[20 Aug 2023 10:22:19.253]    (tid:0000000000004680)  Stream Core thread[0]        = 1 - Work Thread 1
[20 Aug 2023 10:22:19.253]    (tid:0000000000004680)  Background process thread[0] = 2 - Work Thread 2
[20 Aug 2023 10:22:19.253]    (tid:0000000000004680)  WaveFS thread                = 3 - WaveFS
[20 Aug 2023 10:22:19.253]    (tid:0000000000004680) Instance loaded: mixGroups=0 auxGroups=0
[20 Aug 2023 10:22:19.253]    (tid:0000000000004d28) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[20 Aug 2023 10:22:19.254]    (tid:0000000000004680) Modulation Source MAXDATA = 1536
[20 Aug 2023 10:22:19.254]    (tid:0000000000004d28) Unable to find Spitfire.properties - Expected path:  Parent path: C:\Users\Admin2\AppData\Roaming\Spitfire Audio\Settings
[20 Aug 2023 10:22:19.254]    (tid:0000000000004680) Modulation MIDI Source MAXDATA = 270
[20 Aug 2023 10:22:19.254]    (tid:0000000000004d28) pluginId=3 : no sample directories found
[20 Aug 2023 10:22:19.254]    (tid:0000000000004680) OS:Name   : Windows 10
[20 Aug 2023 10:22:19.254]    (tid:0000000000004d28) GLOBAL : no sample directories found
[20 Aug 2023 10:22:19.254]    (tid:0000000000004680) OS:Arch   : 64bit
[20 Aug 2023 10:22:19.255]    (tid:0000000000004d28) GLOBAL : no sample directories found
[20 Aug 2023 10:22:19.255]    (tid:0000000000004680) CPU:MHz   : 3596
[20 Aug 2023 10:22:19.336]    (tid:0000000000004680) CPU:cores : 8
[20 Aug 2023 10:22:19.336]    (tid:0000000000004680) CPU:SSE2  : 1
[20 Aug 2023 10:22:19.336]    (tid:0000000000004680) CPU:SSE3  : 1
[20 Aug 2023 10:22:19.336]    (tid:0000000000004680) CPU:SSSE3 : 1
[20 Aug 2023 10:22:19.336]    (tid:0000000000004680) CPU:SSE41 : 1
[20 Aug 2023 10:22:19.336]    (tid:0000000000004680) CPU:SSE42 : 1
[20 Aug 2023 10:22:19.336]    (tid:0000000000004680) CPU:AVX   : 1
[20 Aug 2023 10:22:19.337]    (tid:0000000000004680) CPU:AVX2  : 1
[20 Aug 2023 10:22:19.337]    (tid:0000000000004680) Registering common effects...
[20 Aug 2023 10:22:19.337]    (tid:0000000000004680) Registered 44 effects.
[20 Aug 2023 10:22:19.339]    (tid:0000000000004680) Setting Preload Buffer Size - 12288
[20 Aug 2023 10:22:19.339]    (tid:0000000000004680) Setting Stream Buffer Size - 65536
[20 Aug 2023 10:22:19.339]    (tid:0000000000004680) Instance Started
[20 Aug 2023 10:22:19.352]    (tid:0000000000004680) Labs: prepare to play
[20 Aug 2023 10:22:19.356]    (tid:0000000000004680) Labs: prepare to play
[20 Aug 2023 10:22:19.356]    (tid:0000000000004680) Labs: prepare to play
[20 Aug 2023 10:22:19.612]    (tid:0000000000004680) ERROR #1 : go to : https://www.spitfireaudio.com/error1
[20 Aug 2023 10:22:19.675]    (tid:0000000000004680) Labs: prepare to play
[20 Aug 2023 10:22:19.692]    (tid:0000000000004680) Labs: reset
[20 Aug 2023 10:22:19.693]    (tid:0000000000004680) Labs: prepare to play
[20 Aug 2023 10:22:19.694]    (tid:0000000000004680) Transport Reset
[20 Aug 2023 10:22:19.694]    (tid:0000000000004680) Transport Reset
 

[Glenn Stanton]

and you downloaded the latest LABS app / Spitfire manager? when you contact Spitfire support - did they give you any suggestions?

[Jaden]

I tried installing a random preset called "classic synths" - one I hadn't tried in the past. It downloaded correctly. I can see everything in the folder, but LABS in cakewalk doesn't see anything. I really just don't understand!

[Jaden]

Yes, I downloaded the windows app right from the website. up to date. And spitfire support has NOT gotten back to me yet after 3 days 😞

[mettelus]

Did you check out the link in the log? https://spitfireaudio.zendesk.com/hc/en-us/articles/360005196074 There is a video on that site walking through the repair on Windows (I inserted the video below). This error message describes exactly what you are seeing... "Error #1 usually occurs when the plugin is unable to load the patches and presets in a library. It may be caused by missing patches and presets, or whenever a library is moved to a new machine and hasn't been repaired."

That link in your error log is a sub-section of the support page I mentioned above, and focuses on repairing the LABS libraries.

If you click on "YouTube" in the lower right of the video above, it will take you to the YT video page... he has a link in the comments section about repairing all the LABS libraries (at once).

Edited August 20, 2023 by mettelus

[Jaden]

Yeah, I did that. No luck. And I've tried in so many time the last few days I now have "no more remaining resets for this library, please contact customer support"