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Jesse Jost

How do I report a problem with a Cakewalk product?

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8 hours ago, Ron Benvenisti said:

Thanks for the reply. I do have a Realtek card but I disabled it immediately (with a lot of other stuff) because I use ASIO ADAT to communicate with multiple systems in many channels and timing in my studio So WASAPI won't do it for me. I could uninstall the Realtek driver, but I'm afraid everytime I reboot, Windows will find it and automatically reinstall the driver and I have to go uninstall it again!!!!! I'm not even sure that will fix things.

I seemed to have narrowed it down to the Console window. Any changes to it's size, after the project loads and it is undocked, kicks it in. This only started happening with the latest release and projects created with it.  I've seen no problems with projects created with earlier releases.

Now I know this may seem like a strange theory but I have proven it over and over again. I think their is a video related bug that slipped into the console view with the latest release. This is when it first happened. It is especially nefarious with multi monitors. I have always had a track view on one monitor and a console view on another with nary a problem. I tried both the built in GPU (Intel HD 600) and the GeForce GT-770M with no difference.  As of now I am thinking that if I rollback a release, things should go back to normal, I hope, But as you know, I can't do that through the Assistant, and legacy releases are just not available. I kind of wish I downloaded earlier releases standalone and not via Bandlab Assistant which apparently deletes them from the download folder with no option to roll back. 

 At least then I would have a back-up. I could go to a back-up I have, weekly, but I would not know which files to restore without screwing things up. Would restoring just the Cakewalk Core files I mention here, in file folder work? The Re the only files seem to be changed recently:

Cakewalk.exe (4/24/2020)

TTSImage,dll (4/24/2020)

TTSRes.dll (4/24/2020)

The latest file before that is libsndfile-1.dll (4/2/2020)

Thanks for your help,

Ron

2020-05-02_21-24-04.png

I'd recommend raising a support ticket for this - send an email to support@cakewalk.com

 

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Hello, not sure if this is the place to ask this question but I had to change my e-mail on my old Cakewalk account because I'm losing my old address due to a move. However the Verification email never arrived at my new email address so now I'm locked out of my account containing all my old CW products.  Trying to contact support there yields a 'this part is under construction' message. Is there any way to get back into my CW account or am I out of luck ? (yes I checked my spam folder).  Thanks for any help.

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Posted (edited)

Thanks for the information.  I've sent support an email.  Hopefully they can help me regain access to my CW account.

 

EDIT: Cakewalk support has solved the issue. Thank you to everyone at CW and Bandlab for still providing fantastic support!

Edited by Teksonik
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Since I couldn't find a way to roll back, I just crossed my fingers and uninstalled. Re-installed via Assistant. Projects loaded perfectly. All modules available again. Transport seems back to normal so far. All my settings were totally intact, even control surfaces! Whew, what a relief. 😅

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Hey "Cakewalk" people..... WHY am i given different views when in ACT mode and asking for Compression or TUBE Pre settings?  These do not match the described visuals. 

Cakewalk By Band Lab Track Compressor using ACT OPEN PLIGIN.PNG

CBL Track Tube saturation image.PNG

ProChan EQ alternate.PNG

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Hi "CAKEWALK" people... why are we stuck with a 20 yr old "ACT" midi interface that destroys all creativity when it has only a 50% chance of working,

What the hell? Cubase and the rest have modern and functional qualities that allow for functional midi control surfaces. I love the way ACT works, when it works. 

So, why after so many years hasn't this been turned into the BIGGEST SELLING POINT for CBBL?????!!! Software to hardware communication is 99% of ALL YOU HAVE TO DO!

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