Years back I had this same problem and somebody suggested a way to fix this.  Went through all the prompts suggested in other threads I read by Scook and others.  How to get wav to import export? Thank you - I promise I'll save it as a manual this time. Duh! For the sake of clarity not only is SF in my utilities pull down, but when I select the wav and click SF, SF does open - but no imported wav.