Marcello VIOLANTE 1 Posted June 4, 2020 (edited) Hi All, Very glad to join this amazing community. I failed to download / install Add-ons / Studio Instruments Suite supposed to be available through Bandlab Assistant. My config is PC under Windows 10 Fr Version. Issue is : When I click on "Add-ons Install"Topic, pop-up menu appears with several add-ons to select using checkox. Following this, download / install of selected add-ons is supposed to start, clicking on "Install" button but nothing happens at this time. Has anyone ever had the same issue ? Many thanks in advance for your help. Edited June 4, 2020 by Marcello VIOLANTE add information on PC Config. Share this post Link to post Share on other sites
zaquria 25 Posted June 4, 2020 18 minutes ago, Marcello VIOLANTE said: Hi All, Very glad to join this amazing community. I failed to download / install Add-ons / Studio Instruments Suite supposed to be available through Bandlab Assistant. My config is PC under Windows 10 Fr Version. Issue is : When I click on "Add-ons Install"Topic, pop-up menu appears with several add-ons to select using checkox. Following this, download / install of selected add-ons is supposed to start, clicking on "Install" button but nothing happens at this time. Has anyone ever had the same issue ? Many thanks in advance for your help. Run the "Bandlab Assistant" in administrator mode and it should work. Share this post Link to post Share on other sites
Marcello VIOLANTE 1 Posted June 4, 2020 Thanks Dear Friend, But I missed to precise that, yesterday evening, I already : - configured FW to allow public connection to Bandlab Assistant & disabled Antivirus Scan during operation, - Executed Bandlab in Administrator mode (using right click on launcher icon ...) But failed ... I probably have to reinstall Bandlab Assistant and change download Directory path which is pointing currently to .AppData\Roaming ... Many thanks for your help. Share this post Link to post Share on other sites
zakoul 0 Posted June 4, 2020 (edited) I have the same problem. Cakewalk installs, but nothing happens when installing add-ons. I check the boxes with Studio Instruments Suite and Drum Replacer, click "install" and nothing happens. Can I download Studio Instruments Suite and Drum Replacer separately? https://youtu.be/G6C0FZwxbrw Edited June 4, 2020 by zakoul Share this post Link to post Share on other sites
Marcello VIOLANTE 1 Posted June 4, 2020 Dear Friends, Root cause should be on Bandlab Services side if I well understand : I will try again tonight Share this post Link to post Share on other sites
scook 3,007 Posted June 4, 2020 BA handles all download. I just checked and it appears this has been recently fixed. @Marcello VIOLANTE and @zakoul try again FWIW, I have never found it necessary to run BA or CbB as administrator. There are some old plug-ins that, depending on how they are installed and configured, need elevated privileges but running the DAW as a administrator is rarely necessary. Share this post Link to post Share on other sites
zakoul 0 Posted June 4, 2020 Download has gone !!! I didn’t do anything, apparently the problem was on the side of BandLab. Share this post Link to post Share on other sites
Jonathan Sasor 649 Posted June 4, 2020 2 hours ago, zakoul said: Download has gone !!! I didn’t do anything, apparently the problem was on the side of BandLab. Everything should be back in order now. There were some server side issues with delivering the installers have now been resolved. Share this post Link to post Share on other sites
Marcello VIOLANTE 1 Posted June 5, 2020 Dear Friends, Issue solved ! As you already mentionned, I do confirm that problem was on Bandlab Services side. Studio Instruments Suite has been successfully downloaded and installed on my pc. Go ahead with music creation ! :) 1 Share this post Link to post Share on other sites
DigitBlues 0 Posted June 2 I have exactly the same problem reported by Marcello. This problem re-surface a year later. I hope Bandlab staff is able to look into their server again. Peter Share this post Link to post Share on other sites
