Brian Hunsaker

Ok thanks!

@John Vere, I don't think I'm seeing what should be there on the help menu.  There is a menu item for "Sign Out From Bandlab", which indicates I am signed in. Then there are menu options for Offline Activation, which I don't know how to use. Is there supposed to be something else?

So hey I think the settings on that page above fixed it. For whoever finds this in the future. I'll try the settings with my Audient ID44 also and see if it works properly again. The MOTU is good to go.

I've found this page, referencing settings that don't exist anymore! It looked promising but alas, gone.
 

https://www.cakewalk.com/Documentation?product=Cakewalk&language=3&help=Troubleshooting.20.html

Unless anyone knows where they've moved? There is no Audio -> Sync and Caching page in Preferences.

Oh....I see it, you have to click the "Advanced" radio button to make it appear. Let me try this.

I plugged a MOTU Traveler mk3 into my Windows 10 laptop Thunderbolt port with 2 more adapters. One turned Firewire into Thunderbolt 2 and the other turned Thunderbolt 2 into Thunderbolt 3 (for which I have a jack). Surprisingly it worked fine and gave the MOTU power. I might have got those backward but I can look them up if you like.

21 minutes ago, Byron Dickens said:

The problem is almost certainly not -and never was - your interface.  Likely some other app running in the background is interrupting things. Antivirus is a frequent culprit.

Hmm, I just uninstalled MalwareBytes but it still happens. You recommend doing what? Looking at process explorer and shutting things down to see what works?

I restored my laptop to factory condition to try and fix the Audient, which used to work. It didn't help.

Also forgot to mention I'm not using a USB hub. Those are terrible.

I'm recording at 96k, 24 bit. Even when playing back the track (not recording), the audio drops out sometimes (doesn't stop, but skips a bit). It's a brand new interface, the MOTU mk5 Ultralite.

I tried to change the buffer size to the max (21.3msec, 2048 samples) but it doesn't help. Also, I moved the song folder to the C drive since it's solid state and faster.

What else should I try to troubleshoot? I'm on Windows 10 OriginPC Laptop that's pretty fast. 6 cores at 4.54Ghz and 32MB RAM. 

I also have an Audient ID44 interface but I stopped using it because it records pops and crackling artifacts every 10 seconds or so. It does not however have any issues playing back the same song. FYI, Audient support was extremely slow (3-4 days for each reply) and didn't offer anything that helped.

Both devices connect through USB-C cable to the Thunderbolt port.

Thanks,

-Brian

17 hours ago, Soundwise said:

ID44 isnt' easy to configure for reamping and loopback. When it's set and starts working I tend to forget how it was done. I wish they had user presets, like Focusrite interfaces do. 

I figured it out thanks to that post you linked and the instructions. I hadn't seen the routing matrix screen before hiding there with "DAW Thru" buttons. That did it!

15 hours ago, Gswitz said:

to eliminate external dependencies, literally loop it back to the interface and see if you see the signal coming back in.

Good thought. To make sure of that, I just placed my finger on the end of the cable normally coming from the Audient and made sure the buzz registered on the Axe-Fx

Thanks Soundwise, I did find this thread. I just wish it had some screenshots of what they are referring to in the Id app. I'll poke around.

Hi, I am having trouble getting any audio sent to the line outputs of my Audient id44. I assign a bus to output to "Audio USB Audio ASIO Analog 3", but I hear nothing coming out when I plug a 1/4" cable from 3L or 4R into my external preamp (I'm trying to re-amp dry guitar tracks through my Axe-Fx). There's no signal coming in. 

I also don't know why Cakewalk shows 4 pairs of analog output drivers for the Audient when there only appears to be 2 pairs on the back of the unit (1&2, 3&4). Now I haven't changed any settings in the "ID" software, which I think I may need to. But I'm not sure why I would need to use that. I had no use for that type of software before with my MOTU Traveler and was able to re-amp just using Sonar and not touching the MOTU control window. I've read the "ID Software Documentation" but I'm sorry to say it's greek to me on how to do this. I saw a reply on a similar thread that said "The way you would go about this is to first route outputs 1+2 to DAW THRU from the iD MIxer application." - which I don't understand but Audient owners may.

Any takers? I hear it's a crazy popular unit so I think a bunch of users here may have done this already.

P.S. I did an A/B on the preamps/convertors vs my MOTU and it was night and day, like removing a sheet from the singers head.

I did send a message to Audient support but I figure this may be quicker. They took 5 days to get back to me last time.

-Brian