lrina18

Thanks Promidi -- zapped everything on the computer and started over --- hahahaha....   I'm  up and running and thank you for the support.... 

That is the 4-step process that 1. downloads the .exe file.  When I attempt to open the .exe - it automatically shoots to ~30% setup/install -- but stays there forever;  no progress...  

Thanks for the response....         Download:  25 Mbps;  cleared cache;  tried on Google Chrome with same result....      the assistant.exe file does not budge one bit.

I have allowed the .exe file to sit for 24hrs but the installation is not advancing beyond 30%,,,  I do not have a clue why?