Wayne Allen Jones

I used the "submit a request" feature and they reset my password last night. Thanks for the kind assistance.

I appreciate the link, however it would appear I am still in the same bind: Unable to retrieve or reset my legacy password, because Cakewalk's skeleton crew support staff never sends the reset link. Meaning, I cannot log in to Command Center (the lost password link in Command Center only sends me to the same page on Cakewalk's old site). I get it, the company is defunct. But people paid money under the expectation that they'd continue to have access to what they bought, and part of that means being able to reset or retrieve lost passwords.

Hello, First time posting here, but longtime user of Cakewalk instruments. Started with Z3TA, then added Dimension Pro and Rapture, then Z3TA 2+ and Rapture Pro. Problem being, I've migrated computers several times, and cannot install my instruments because, well, I'm old and cannot remember the password I used for Cakewalk. I've tried all of the ones I used to have, with no luck. I then tried to reset my password on the Cakewalk site (not Bandlab, OG Cakewalk), put in the email address, etc. Never received a response to reset my password. Multiple attempts, nothing. I understand that Gibson shut down development on Cakewalk in favor of the new Bandlab business model. But what about existing purchases? Are the accounts gone for good if we lose the passwords? It doesn't seem like the system is configured to automatically handle these problems.