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Hurricane

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Posts posted by Hurricane

  1. 31 minutes ago, Tom B said:

    Thanks for the additional information and suggestions. 

    Where are those ".plist" files located?   I haven't been able to find any ".plist" files related to IK products. The ".plist" extension seems more related to Apple.  I'm on a PC.

    Right, I'm on a Mac, sorry I don't know what the Windows equivalent is. But it's a preference file for what it's worth. 

  2. What finally worked for me was a combination of deleting several ST4 .plist files (which was recommended by IK Support but didn't change anything)  AND then using the old Authorization Manager to re-authorize my Syntronik 1 serial (which I did just on a hunch and it worked).  I tried re-authorizing my serial number 2 days ago, but that alone did not fix things. 

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  3. 36 minutes ago, Peter - IK Multimedia said:

    There were some server-side fixes early this morning, and per support testing and dev teams this is what should fix any remaining issues (and going forward there shouldn't be authorization issues):

    1) Open Syntronik 2 or SampleTank 4

    2) Open the Custom Shop

    3) Click your User Name in the Custom Shop's upper right-hand corner

    4) Select "Restore My Purchases"

    5) All sounds should now unlock

    I just tried doing that for Sampletank 4 (a few times actually) and unfortunately it did not work. I submitted a ticket yesterday for the original issue (which was that the SYN 1 libraries would not unlock in SYN 2), but after doing what lupis said, I got it to work this morning. So basically all is good in Syntronik 1 and 2, but Sampletank 4 still shows things locked.

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